[SOLVED] AMD RX 580 crashing 2 mins into game please help

[James Noscoper]

Hi,

PC freezes when gaming, just a few mins in, monitor flickers on and off then goes black can still hear sound for a few seconds after. Then the it completely freezes OR it either comes up with the AMD bug report. I’ve recently got the new PSU and new ram so I’m sure it’s not them. I’ve tried reinstalling drivers, under bolting and it carries on happening. Please help as I don’t know what it is.

when loading gpu goes to 100% and cpu 30%, memory 50%
temperatures are gpu 75 max cpu 60 max

CPU: i7-8700k w/ Corsair H115i AIO liquid cooler
GPU: Aorus RX 580
MOBO: Aorus Gaming 7
RAM: Corsair Dominator 16GB (2x8) 3200mhz
PSU: Thermaltake Smart RGB 700 Watt 80+
FANS: 4x120mm(2 in, 1 out)
SSD: 2 SSD 120gb, 250gb
HDD: 2TB Seagate

 

[octans.sigma2]

Theres MSI afterburner with RTSS you can set it up to show CPU , GPU and other things usage , temps and other stats . And this might be a lame question but have you tried to plug in a different hdmi/dp cable?

 

[James Noscoper]

So i've ran a benchmark with MSI RTSS on and GPU temp is max 75, usage 100% constantly wattage is 100w, cpu is temp 60 and usage 15% max wattage is 31w.
and for some reason it didn't crash this time. The only thing that is different is that I updated iQue by corsair and I don't that would have done anything.
And for the hdmi, I can test another one now but I'm not sure it would be that as both my monitors turn off, one is hdmi and on is hdmi with a displayport adapter on.

 

[octans.sigma2]

Ive had the similar problem as you do on the same gpu and it just disappeared after i took the gpu out , blew the dust out , changed cables and done a clear install of drivers .

 

[octans.sigma2]

also changing the power plan in windows to High performance might help

 

[dotas1]

also changing the power plan in windows to High performance might help

Please do not write 4 posts in a row to add a small text of line. Edit the last post since noone else answered in between and say what you want. This is not texting.

 

[Karadjgne]

I can agree with that, thank you, lol.

 

[James Noscoper]

What do you mean by change the cables? the hdmi or the internal power ones?

 

[octans.sigma2]

You can try both but i ment just the hdmi

 

[James Noscoper]

I'll try it now, I'll just ask for my mates when he's back but my power supplies comes in a few days anyway so should be all good

 

[blacksheep123]

what are your temps during gaming & idle?

 

[James Noscoper]

Idle is probs 40 for both and gaming gpu 70-75, cpu 60-65

 

[octans.sigma2]

Did chaning the cables help?

 

[James Noscoper]

I’m currently not in at the moment, but my PSU does arrive today. I’ll test the PSU before the hdmis

 

[James Noscoper]

I’ve just put the new PSU in and benchmarked twice, first one passed, second did the crashing thing. So it’s not the PSU, but my idea is could it be the temperature? Is there an auto shut off point for my gpu when it’s gets over 75degrees? I do have two 120mm fans attached to my graphics card instead of the smaller ones for it but I’d doubt it would have any effect on the graphics card. Is my gpu just gone then??

 

[octans.sigma2]

Have you tried taking it out , blowing the dust out and putting it into other pcie port?

 

[James Noscoper]

I can give it a go, would changing pci slot slow down the graphics card on my motherboard?

 

[octans.sigma2]

It shouldnt slow down anything.

 

[James Noscoper]

Tried a different slot and cleaned it and it still cuts out. It’s weird because i can still hear the sound from the benchmark which means it must still be playing in the background but the gpu is cutting the hdmi’s off

 

[octans.sigma2]

Read this thread and look if something might help you . The last reply seems interesting and you could try that .

Screen goes black randomly but PC still running and has sound in the background

This happened when I went into any games, the screen would almost instantly go black and a few seconds later with the "no signal detected" notice. But apparently it's able to do this even by using the system normally, I have the newest graphics drivers installed and made sure there wasn't any...

forums.tomshardware.com

 

[James Noscoper]

But that doesn't really focus on what the issue is, as it will still occur. Are there no logs I can see to see what causes the issues?

 

[James Noscoper]

I've tried using different cables and this still doesn't work. I've tried it with one monitor as well

 

[Phaaze88]

Are you able to complete a userbenchmark run?
Try that, and post the link to the results. Close your browser, etc, before running it.

 

[James Noscoper]

Are there any settings? I have Heaven Benchmark but is there a better one for you to read?

 

[James Noscoper]

my UserBenchmark: https://www.userbenchmark.com/UserRun/35996039

 

[James Noscoper]

The benchmark shows my graphics card is lacking