Anyone interested in class action suit against HP

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If your product breaks out of it's warranty period, you have to pay for it to be repaired, or you get rid of it. End of story. There's no swindling there.

That being said, HP released an extended warranty period for affected un-modified notebooks, and released BIOS updates to correct the problems for future notebooks they've sold. Both services were free. It looks to me like HP did their job. There's nothing to uncover and nothing to report. Next time, kids, RTFM on warranties.

 


That response seems rather hard. There is plenty of evidence that HP sold a faulty product. We purchased the DV6000 Pavillion and 6 months in the motherboard died. HP replaced it and 4 months later again it died. We called and HP said they only warranty their work for 3 months. So, it was our lost. It was all over the internet that HP DV6000 Pavillions had failing motherboards. Yes, HP should stand by their work. I've looked for a long time for our solution and never received an e-mail and they refused over and over to help us.
 
^Yes, but that's the problem. No company is going to work with you on a system that is out of any warranty coverage unless you foot the bill. That is unfortunately the way it works. I've dealt with Dell before and they are the same way, you have to actually pay in order to just talk to a technician (or at least that's how it used to be).

I'm not trying to be harsh or unsympathetic, it's unfortunately how it's going to be though. I've owned a couple of pre-built systems and watched my girlfriend's HP DV4 burn itself out. I know it sucks, trust me.

If all of these issues were arising while the systems were under warranty and then HP wasn't willing to help, then I'd say there might be a case. However, as it stands I personally don't see this going anywhere.
 
i hate HP, they are soooooo friggin crap machines as for computers, i own a Pavilion dv2020ca, it heats up like crazy, it friggin burns on my lap, this happened 3 months after i bought it, i've been sending it back to warranty for alot of times already, everytime i get it back, something else is wrong, i swear the technician who work there sucks like crap, i rather they just give me the parts, n i'll juz DIY

also all the HP desktop/laptop are made from the same manufacturer in China as Acer/Gateway/eMachine/Compaq which they are crap of the crap and rediculously overpriced, never in my life again will buy a HP computer ever again
 



I have a HP Pavilion dv9000, first I call tech support on 7/5/09, they tell me my warranty was up and they couldn't troubleshoot over the phone, well I got the tech to listen to the sound and I told him black screen, he told me it sounds like a motherboard issue and tell me I can trade in my defective laptop and buy a new one.

I called Staples where I purchased the computer, they told me HP is trying to pull a fast one on me, they told me about the recal on the motherboard.

I call back HP, last night and you won't believe what they told me, they admitted to the recal but told me that they extended the warranty an extra year which ended on June 30th, 2009 which means when I first called I missed the warranty date by 5 DAYS. Guess what, after speaking with supervisors, managers, etc they would not budge. They told me Sorry.

What is crazy, they have a defective product, so a group of people sit in a room to decisde when the motherboards will fail, maybe I don't use my laptop as much as everyone else, mine failed 5 days after the recal warranty on the motherboard. I am extremely frustrated.
 
If you miss the date, you miss the date. End of story. HP solved the problem for the notebooks it continued to sell, and offered an extended warranty for a period of time on notebooks that were already in trouble.

Deadlines are deadlines. They're set for a reason. If you walk into the Secretary of State after 5:00, they won't let you in. Those are the rules.
 



Guess what HP didn't solve the problem for me and hundreds of others on this board. There consumer loyalty is a joke, and in this case it is not about the money this is all principle.

You are comparing the Secretary of State's office Hours to HP manufacturing a defective product, selling it to millions of consumers and not standing by there product.

A company needs to stand by there product 100%. It never pays to be penny wise and dollar foolish. I will never purchase an HP product again, and I have been a loyal customer for years, we own over 75 desktops, 15 laptops, 14 printers, etc. Don't you see the big picture here, I will tell everyone I know about this story and long term customers like me and all others will have an impact. I will not stop until HP does the right thing.


 
I just wanted to add that I, too, have had the same problem with my HP dv9000 laptop. While on warranty, I returned my laptop to HP several times because of wireless problems, etc. Now, no longer on warranty, I am having motherboard issues.

I am a student and take most of my courses on-line. So, it is very frustrating to learn that the issues I was experiencing was a common problem and that HP could have repaired my laptop by replacing the motherboard on either one of the several occasions I returned the laptop for repairs. It isn't right that they were aware of the problem, yet only did a temporary fix.

 
@ missedwarranty
HP did solve the problem for those who met the warranty date. I'm sorry you didn't, but a deadline is a deadline. I was comparing HP's warranty program's deadline to that of the end time of the Secretary of State (which is also a deadline). Remember Bush v. Gore back in 2000? Votes that weren't recounted after a set deadline weren't counted. Period.

Customer loyalty means nothing. Any company wants your money and doesn't care. If you want to glorify their product and return to them for business, great! If you blindly purchase a new product from the same company just because your last product was good, great! You just hand your money to that company. 'Loyal customers' just waste money and time with frustration down the road. After so many machines from HP, did you think they were all going to be perfect? It just doesn't happen. Stuff breaks, and it always will.

@ exhalebabs
Your problem doesn't appear to be similar to anyone else's here. Wireless problems in a notebook are extremely rare (I've never encountered any in my lifetime, and I've repaired hundreds of notebooks).
 


Actually you can just sue someone, it is that easy. Do not tell people things you know nothing about. Perhaps you work for HP?!? Drink the kool-aid by yourself. Furthermore, HP laptops dv2..., dv6..., and dv9... series are what they need to be sued over. I am a computer tech and have seen over 100 of these laptops come through with all the same problems. HP knows that they made a horrible product, but don't seem to care or want to do anything about it. I know they claim the recall, but this is like the class action lawsuit against dell a few years ago for the 5150 and 5160 and dell lost, having to give people new laptops and all the money they had spent purchasing the old laptops and all the money they spent on repair, service, and shipping. I have hit the end of my rope with HP and HP support. I canceled all warranty and service agree with HP. they are a company that can not ever be trusted. This is a company that needs to be sued into the ground in order to wake them up and to stop screwing the customer over. I think a billion dollar lawsuit would do just that. I have proof of so many things that HP has and is doing wrong. I have countless recordings from all the lies and deceit and then admitting things as they give in. End users would be suprised to see just how bad they are lied to and mislead. Misleading the customer is false advertisement, and that in itself is a lawsuit. Now, lets talk about your missing the deadlines. There isnt such a thing in this case. its either they fix the laptops or they get sued. You spent @ $1,000.00 for your laptop that you have not gotten to use like you were led to believe. I have called for many customers that HP told them it would take a flat fee of $199 to look at the laptop and then an additional charge to fix it. All you need are the facts, the facts are that they know they screwed up and a judge ruled against them. Just bring up recall info and that your joining the class action lawsuit against them. Now getting them to fix it and having them say they fixed it are two different things. For each laptop I have called them for, I have had to send each one back at least 4 times. ( Thats over 400 times I have shipped laptops back to HP) They want you to just give up, and forget and go on. I have started filling the laptop return boxes with lots of weight, so it kills them in shipping costs. I have been called by, "computer techs" claiming they replaced everything in the laptop and sent it back, STILL BROKEN! So I put it back in the box add a few more pounds and send it back again. I have also place things on the laptop to let me know if they were worked on and/or opened up. You would be very suprised to see how many are never touched, just held on to for a few days then just sent right back to you. Though, here is a trick of theirs. They will say they dont have past documentation stating that you ever sent the laptop in and then the process starts all over again. Lawsuit you say, beyond a shadow of a doubt, I say YES!! If a doctor lost your documentation, how bad do you think he would get sued? Do you think the Dr. has a leg to stand on? NO! Dont just let people walk all over you, stand up and fight back. This is your time and money. It makes me sick to my stomach to watch people that dont know any better get lied to and screwed over day after day. It needs to come to a stop, and a massive lawsuit would do just that.
 
Thanks for your kind words. I don't remember ever personally attacking you.

Did you even read my comments (along with several other forum veterans here..)? They clearly explain how HP has done what they can do, and that users cannot expect free repairs for products that are plainly and clearly out of warranty. If my GTP, which just hit 170,000 miles, suddenly broke its crankshaft, would I expect Pontiac to repair it for free? Absolutely not.

I, too, repair hundreds of notebooks and have not noticed any trend of the dv series dying. I see just as many HP machines as I do Dell and Acer. The most common repair I have to do is power jack resoldering across all manufacturers - which isn't a defect at all, it depends all too much on how the user treats their notebook.

If you are a computer tech, why are you sending notebooks to HP? Why aren't you repairing them? If the HP people can't seem to do the job for you...why don't you do it yourself?
 
I have a dv9640us. Got it 14 mo ago. It has the motherboard issue! Black LCD.....They refuse to fix it. They want 420 dollars to repair it cause ts 2 mo out of.....but they admit to the problem. Thats not right.
 
I'd just like to have at it with top executives or the tech support people at HP one on one in a room with a baseball bat. For all the BS and piss poor driver suppor and crappy products they make.
 
I'd just like to say thanks for this thread, if nothing else it's convinced me to cut HP off the short list for my next and probably any future laptop purchase(s). Good job HP.

Good luck to you all
 
exactly same problem here, they recognise on their extended warranty program ..problem number 4: no power LED, no battery charging, not turning on.

I called them, want 479 to repair and later called by case manager to be only get discounted repair by 20%....,

just because they know the problem. the laptop started getting hot a lot while charging, i could not touch my charging pin, it was going so hot. and then one day it dies.. after 19 month of use... my motherboard is gone.

and we have full right to sue HP.
 
I am a very pissed and dissatisfied customer we had problems with thed wireless a couple of months after the warranty expired. Called bestbuy they gave us HP 's number. HP told us to send it in. We did, they called back and said it was not under warranty after they told us that it was a known problem that it would be fixed. They told us that they could fix it for $300 we told them no. They sent it back. Then we went on thier website and researched thier website. They had a recall for the wireless problem. We called them and they said to send it back and it would definitely be fixed with no problems. They sent us the box and we sent it back. They called us again and said that it was the motherboard and the wireless had to be fixed. They gave us two prices one was $250 for the motherboard and now the wireless was around 200. Even though we told them about the recall it did not matter. I asked to speak to a manager and was told that the person I was talking to was one. I was told the wireless would be fixed. I recieved the computer it was worse. i called and was told they would send another box to send it back and they would fix the wirelss. Sent it back and they called and said it would not be fixed cause coke was found all over the computer. Now that Im asking more questions now all of a sudden they are saying it will not be fix because of this problem. I will not accept this lie. I was never told anything about any coke. I was promised that thew problem would be taken care of. I have 2 oter computers that best buy will do something about.
 
the wireless issue is a manufacturer issue and only them they can fix it, by either replacing the motherboard or doing some bios fixes to let the wireless work free from
the os. if you spilled coke the whole laptop will die and not just the wireless so its completely a lie if they said they found coke "unless coke was spilled after it was returned by you or kid or the delivery driver or them!)

to be honest if they dont want to repair it for free they would know how to trick you to do that, there is no fix realy for your problem and coke spill or wireless not
turning blue would need a new mobo but HP is realy evil when it comes to warranty, avoid buying their laptops.

if you have warranty the day you called about the wirless problem, you must take them to justice,
evidence: on their website as your laptop qualified for a recall, that itself is enough
about the coke? i don't know realy

just let them know, you're going to law about this and they'll sort smth out
 


Actually, HP did not do their job. They only covered a select group of notebooks. I have an HP Pavilion dv9000 series entertainment notebook and I experienced the same problems, but because my machine wasn't on their "list", I was not covered and was told to pay $425 to get it fixed or to buy a new machine.

There's a difference between our product breaking and our product malfunctioning because it's defective. If HP is aware that this issue exists, they have an obligation to their customers to take care of the problem. It's simple business practice.
 
Did you ever take into account that your model notebook wasn't on the list because it wasn't defective? Just because your machine broke doesn't mean the entire model series is defective. Everyone in this thread keeps referring to the dv9000 series - that notebook model line is many, many years old and has several hundred models! They don't all use the same motherboard. Just because you have a model number that's remotely similar to a different notebook known for faults doesn't mean yours is faulty.

Edit: spelling.
 
to me its just not worth the risk of buying an hp which will cost £400 and I don't know for sure if it is one of the defective models or not. no other manufacturer has such a long recall list what I know is this

5 out of 8 clients who come daily for laptop repairs have hp's dv series
it got to the point where as soon as they open the door and say I have HP I tell them "is it starting with black screen?" and the answer is always "yes"
hp forums, 45% "start black sceen or no wirless turning blue"
99% of any dv series overheat, simply install speedfan on any dv series and run youtube videos and check
the gpu always over 65c to 80c

warranty and phone helpline "lets not even talk about that"
 
are you mad, normal is 40c idle and 55 load on most laptops, and it doesnt burn your hand when you put it under the laptop. this is 75c watching youtube
 
I guess I'm one of the lucky ones...

I bought a DV9417cl refurbished from Buy.com in Nov. 2007. I used it very lightly until Sep 2008, when I woke up one morning to find it would not power on - no screen, no lights except the blue ring around the charger plug. I took it to my local pc repair, and they diagnosed a dead motherboard. Since the refurbished pc came with only 90 days warranty, I figured I was screwed and put the thing in the closet and forgot about it. This morning, I was cleaning out the closet and for unknown reasons, googled DV9417cl and wound up on this thread. I followed the HP link posted by activsagi above, checked that my laptop was eligible for the service extension and called them at 1-866-671-7362. The cs rep was polite and efficient. I told her that the computer was refurbished and purchased in 11/2007, and that it had failed a year ago. Even so, she determined that it was eligible for free repair and shipping both ways and told me to expect a shipping package in about 2 working days.

So, so far, so good. My only complaint at this point is with the PC repair store where I took it. I told the manager what happened, and he claimed that although they are "HP Partners," HP never notified them of the service extension. Needless to say, I'll take my business elsewhere in the future.

Thanks to all who contributed to this thread, and I wish you good outcomes with your repair issues.
 


55 Load? No way. Both of my roomates have Dell M1530's with 9600GT's in them - they load at 80-90. Notebook GPUs can run up above 100C without trouble (though it is very high!) My Sager which, arguably, has one of the best cooling configs to befit a notebook, loads at 66C. 75C at some load is a perfectly acceptable temperature for a mainstream notebook, which are designed to be pretty rather than cool.
 
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