Apple Refuses to Fix Smokers' Computers

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I can understand apples position i do computer service for a living and have been doing so for over 20 years here is what cigarette smoke does to computers:

Tar from cigarette smoke can clog up the ventilation holes, which can cause the computer to overheat.

Tar from cigarette smoke builds up on a CPU fan it can keep the fan from spinning properly causing it to overheat.

Smoke can damage a hard drive by getting stuck between a platter and the head, or by damaging the motor.

Cigarette smoke particles corrode electronic circuitry on the motherboard which can cause the computer to stop working altogether.

General read error failure in a floppy drive is due to collected
smoke on the drive heads.

Data loss on floppy disks due to cigarette smoke.

Then there is the possibility of nicotine building up on a surface to such an extent that absorption through the skin numerous times can lead to heart problems.

Sixty milligrams of nicotine has the potential to kill an adult.
 
[citation][nom]nicklasd87[/nom]well I don't smoke, so what do I care? Nice divide and conquer strategy Mac...I know a government that is gradually turning Socialist which happens to be using this same strategy...[/citation]
wait, democrat i bet.(and a mac user id wager)
whats happening isn't socialism...
its called 'loosing' the election deal with it. of course anything they do that you don't agree with is going to be slapped with a negative catch phrase to scare the fell supporters.

I see what you did there...turned a mac thread into a "let me toss in a totally unrelated topic to squeeze in my political opinion here"
 
If the customers are in the US, they need to remind Apple that the warranty they paid for is a legally binding contract and that Apple is required by law to repair or replace the computers unless there is a clearly/plainly stated clause to the effect that smoking near the computer voids the warranty.
 
Sucks they won't repair the machines. I've had to deal with many PC's that overheated due to smoke damage. I just put on some gloves and did my job.

Wish I was a Mac tech. Do they do anything at all?
 
They will only repair your mac if and only if your computer is in perfect condition.

Makes sense?

Why? to cut down costs.

Apple tax + cut down costs = more moolah for the president.
 
it`s simply because it smell really bad , i will to refuse to fix a computer that smell cigarette smoke , not because of second hand smoke , but just because it discust me.
 
A cheap 3M mask and latex gloves are all you need to "protect" yourself from this contamination. Computer assembly line workers use them standard because of the long term effects of handling circuit boards and the long term affects of humans touching circuit boards.

When I clean anyone's computer I wear a mask just so I don't inhale large amounts of dust (damn allergies). They're like $0.02 at Home Depot you cheap idiots.
 
Wow, I'll defend apple if I feel they are being unfairly impugned (see iphone virus story), but this is ridiculous. I'm guessing after this story circulates a bit and generates enough bad PR they will get this dealt with, but damn. Not only is it crappy to the customer, but its just downright stupid.
 
[citation][nom]techguy911[/nom]I can understand apples position i do computer service for a living and have been doing so for over 20 years here is what cigarette smoke does to computers:Tar from cigarette smoke can clog up the ventilation holes, which can cause the computer to overheat.Tar from cigarette smoke builds up on a CPU fan it can keep the fan from spinning properly causing it to overheat.Smoke can damage a hard drive by getting stuck between a platter and the head, or by damaging the motor. Cigarette smoke particles corrode electronic circuitry on the motherboard which can cause the computer to stop working altogether.General read error failure in a floppy drive is due to collectedsmoke on the drive heads.Data loss on floppy disks due to cigarette smoke.Then there is the possibility of nicotine building up on a surface to such an extent that absorption through the skin numerous times can lead to heart problems.Sixty milligrams of nicotine has the potential to kill an adult.[/citation]
I've been doing it for over 20 years myself, and here are my expert observations.

Dust clogs the ventilation holes just as well as smoke particles. Take outside; apply canned air. Problem solved.

Dust builds up on the fan, but really isn't an issue since it is constantly moving and only so much can build up. Now the HEAT SINK is another matter. Dust builds up on the heat sink and acts like an insolator which can cause heat problems (just like cigarette smoke). Take outside; apply canned air. Problem solved.

I don't know where you're getting your information about hard drives, but neither smoke nor dust can get INSIDE the enclosure and contaminate the platters; otherwise, hard drives would begin to experience data loss and failure before you even finished loading the operating system and all of your software.

By the time smoke corroded any of the motherboard's circuitry to the point of failure, the computer would be several replacement cycles out of date anyway.

General failure of floppy disks? Does anyone still use floppy disks? (Yes, I'm sure there are a few, but seriously... is this really an issue at all?)

 
I call BS.. Smoke will indeed get in the power supply, the cooling fans, AS the smoke gets that filter treatment from those 2. Opening up a computer case from a smoker, yah, you know he/she is a smoker. A few hits from compressed air, and all clean. SMOKE has 0 chance to damage a computer, UNLESS the room was like a serious smokers lounge, and then only the fans would be covered in thick dust like particles. BUT!!!!! for Apple to refuse service based on a users preference, is illegal. Same would go for mac's in firehouses.. THE SMELL comeith.. OR Auto plants.. the dirt =same.. Or even worse a bar/club.. the list is long....

I guess Macs shouldnt be in the military, as EVERY job in the military is Infantry, OR SUPPORT of infantry, and that is a plausable cause of death.. Whats next, IPHONES with rap lyrics on it, i guess rap causes death as well??
 
[citation][nom]jellico[/nom]Yeah, my daughters have cats in their rooms and you should see the furr I have to clean out of their computers.Also, yes, I can instantly tell if I'm working on a smoker's computer by the odor. Other than that, it's really not any worse than regular dust. Disconnect all the cords; take off the panels; take out doors and go to work with some canned air. Voiding their warranty is just a cheesy effort to cut costs.Incidently, the WORST computer I ever worked on was in a trailer for one of the contractors at the Rio Rancho, NM INTEL plant when they were building FAB 11. As most of you know, New Mexico is a desert and Rio Rancho is out on an open mesa and has blowing sand aplenty. I opened up this computer and there was sand in the case. Not just a little sand, mind you, but when I dumped it out, I was able to fill a coffee cup! As Adam Savage from Mythbusters is fond of saying, "Well there's your problem!"[/citation]


lol for the mobo, take the batteruy out, and then wash the thing in the sink, this will clean the mobo, as long as thew mobo is dried completely this will NOT damage the mobo, LOTS of gamers actually wash things liek mobos, graphics crads
 
[citation][nom]sykozis[/nom]If the customers are in the US, they need to remind Apple that the warranty they paid for is a legally binding contract and that Apple is required by law to repair or replace the computers unless there is a clearly/plainly stated clause to the effect that smoking near the computer voids the warranty.[/citation]
+1
If it isn't in writing before hand, it can't suddenly come up now. I hope this isn't the last we hear about this.
 
[citation][nom]jellico[/nom]I've been doing it for over 20 years myself, and here are my expert observations.Dust clogs the ventilation holes just as well as smoke particles. Take outside; apply canned air. Problem solved.Dust builds up on the fan, but really isn't an issue since it is constantly moving and only so much can build up. Now the HEAT SINK is another matter. Dust builds up on the heat sink and acts like an insolator which can cause heat problems (just like cigarette smoke). Take outside; apply canned air. Problem solved.I don't know where you're getting your information about hard drives, but neither smoke nor dust can get INSIDE the enclosure and contaminate the platters; otherwise, hard drives would begin to experience data loss and failure before you even finished loading the operating system and all of your software.By the time smoke corroded any of the motherboard's circuitry to the point of failure, the computer would be several replacement cycles out of date anyway.General failure of floppy disks? Does anyone still use floppy disks? (Yes, I'm sure there are a few, but seriously... is this really an issue at all?)[/citation]

yeah HDD are hermatically sealed, its impossible for dust to get inside, maybe you are a apple tech don't know much about POCs do you techguy911, i sure dont want you working on my computer you may give me bugus information
 
[citation][nom]techguy911[/nom]Tar from cigarette smoke can clog up the ventilation holes, which can cause the computer to overheat.Tar from cigarette smoke builds up on a CPU fan it can keep the fan from spinning properly causing it to overheat. Smoke can damage a hard drive by getting stuck between a platter and the head, or by damaging the motor. Cigarette smoke particles corrode electronic circuitry on the motherboard which can cause the computer to stop working altogether.General read error failure in a floppy drive is due to collectedsmoke on the drive heads. Data loss on floppy disks due to cigarette smoke.Then there is the possibility of nicotine building up on a surface to such an extent that absorption through the skin numerous times can lead to heart problems.Sixty milligrams of nicotine has the potential to kill an adult.[/citation]

While some of your information is correct the majority of is is absolutely ridonkulous. Tar does not clog up or accumulate in the ventilation holes. That is called dust. The dust may have been stained by the smoke but it is not tar clogging anything.

Fans do get clogged up and stop spinning, again see above not tar, dust.

Platters and motors are sealed in the hard drive. If you were to remove the cover and expose the platters I would guarantee that dust will cause a crash before smoke.

I have never seen smoke corrode circuits. Ever. I have repaired CRT TVs that have been in a smokers' houses for 20+ years and never saw corroded circuits.

Floppy drive failures are common with smokers, as well as bad disc drives.

Yes, 60 mg of Nicotine has the capability of killing. But, consider that a cigarette contains 1-2mg of nicotine per cigarette. And the vast majority of the nicotine is absorbed into the bloodstream of the smoker. That leave maybe 25-30% of the nicotine to accumulate on surfaces. The likely hood of someone absorbing enough nicotine from handling a "contaminated" system is far fetched. If you were to compare someone handling the computer of a smoker to someone sunbathing, both for 8 hours a day, the sunbather would die from over exposure before you would die from nicotine overdose.

The is so much false information generated from non-smokers that there is no turning back. We need to just get it over with and ban smoking tobacco now. Instead lets legalize marijuana. You can smoke it, use it as currency, hell, you can even make clothing out of it.
 
I don't feel that Apple should pay to fix Imac's or laptops that are dammaged from Smokers smoke. That
would be like asking GM to pay for your car after you smash it into a wall while drinking. When you by
warrentys your buying them to cover defects, not smoke protection. If you want smoke protection on your
PC, they should charge xtra for that, like $ 7.00 a month. The nerve of some people............





 
As a electronic manufacturer, I laugh at this. The chemicals used to clean and work on PCB's can eat through metal. Solder contains tin, silver, gold, and lead (and if your country is lucky enough to not be screwed by standards it will be 40% lead instead of < 1%), and flux fumes (oooh yeah). Most of the time I am required to wear goggles and have no skin exposed while working in a wind tunnel (God bless OH&S). These guys are full of crap if they wont touch a PCB with smoke ash, I bet they are smokers themselfs.
 
[citation][nom]jellico[/nom]I've been doing it for over 20 years myself, I don't know where you're getting your information about hard drives, but neither smoke nor dust can get INSIDE the enclosure and contaminate the platters; otherwise, hard drives would begin to experience data loss and failure before you even finished loading the operating system and all of your software.[/citation]

The linkage can be effected by residue from smoke so that the circuit board does not make proper contact with the contacts, i have seen this happen many times i also do data recovery.

 
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