Apple Refuses to Fix Smokers' Computers

[groveborn]

Funny, bacteria is hazardous too. It's all over the computer. The regular dust that invades everything isn't exactly healthy. Electricity is rather hazardous. I don't suppose they could just wear gloves? Perhaps a face mask? Stupid.

 

[V8VENOM]

Jellico,

Get back to me with real science and not the drivel you post. Hard drives have a vent hole to equalize pressure -- read this http://en.wikipedia.org/wiki/Hard_disk_drive if that concept seems to escape you. Guess what, smoke enters this vent hole with various particulars that a NOT good for hard drive heads or platters.

As far as the cost smoking has on everyone read -- http://money.cnn.com/2009/11/03/news/economy/healthcare_hidden_hazards_costs/ yes 2.2 Trillion dollars!! Taxes on cigarrettes exists for the soul reason to "Try" and offset the health care costs -- the only partially succeed.

http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2006/09/26/BAG5NLCHIT1.DTL

Educate yourself and stop living in a fantasy land.

 

[V8VENOM]

And to actually add some real tech to this thread which is can be obtained from many sources, tests done back in the 90's

These tests included the study of three possible failure modes on a functional board: (1) circuit bridging, (2) corrosion (metal loss), and (3) induction of stray capacitance. The performance of nine different circuits was measured continuously on bare and conformally coated boards during smoke exposures lasting 1 h each and continued for 24 h after the exposure started. The circuit that was most affected by smoke (100% change in measured values) was the one most sensitive to circuit bridging. Its high impedance (50 M) was shorted during the exposure, but in some cases recovered after the smoke was vented. The other two failure modes, corrosion and induced stray capacitance, caused little change in the function of the circuits. The smoke permanently increased resistance, of the circuit tested for corrosion, implying that the contacts were corroded. However, the change was very small (

 

[V8VENOM]

...change was very small (

 

[tipmen]

[citation][nom]drrich2[/nom]I'm a Mac user, prefer Macs to PCs having used both for years, plan to make my next computer a Mac, and in spite of all that...Denying these people their warranty coverage is wrong, blatantly so, and the rationale for doing so insultingly stupid.This is pathetic and Apple needs to fix it.Richard.[/citation]


Thank you! Well said even from a Apple fan. +1 and respect point maybe there is hope for mac users

 

[pale paladin]

I have a question , why isn't Mr. Yam reporting this exceptional evidence of Apple ridiculousness? Oh wait .. i think I know why.
I can appreciate as a person in IT how gross defiled computers can be but as a warranty service repair center or depot, (you have no choice but to honor the warranty.) If you were independent then you choose what to work on otherwise , arbitrarily choosing to break the terms of a binding contract is proof that Apple and other liberal enterprises see themselves above the Law in some righteous (save the planet endeavor).

 

[sailfish]

If Apple wants to exclude smoke-related failures then they should clearly state such under their warranty conditions. This after-the-fact BS about toxic exposure is BS.

Apple = FAIL.

 

[apocalypseap]

While I admire Apple for their passive aggressive tactics against smoking, I think they should've put something in the AppleCare agreement before denying service to smokers. As it stands: they're breaking contracts.

 

[ayeohx]

The only thing that Apple is at fault here is not making this a clear issue to consumers.
Smoke destroys computers. Light smokers don't do too much damage; it's the heavy smokers that kill their machines. Smoke sticks to the fans. When combined with the moisture in the air it turns into a tar that stops fans from turning.
Also, it's disgusting to work on smokers' computers. Turning one on in the shop will stink the place right up; not good for your non-smoking customers.

 

[captaincharisma]

The only thing that Apple is at fault here is not making this a clear issue to consumers.
Smoke destroys computers. Light smokers don't do too much damage; it's the heavy smokers that kill their machines. Smoke sticks to the fans. When combined with the moisture in the air it turns into a tar that stops fans from turning.
Also, it's disgusting to work on smokers' computers. Turning one on in the shop will stink the place right up; not good for your non-smoking customers.

the only thing apple is a fault for is assuming people know how to use common sense these days. its a mistake we all make today

 

[lonewolfz24]

Sorry, but id agree with this. Ive been a repair tech for 8 years, and have seen my fair share of computer deaths by second hand smoke. If you dont know what they are talking about, the tobacco smoke turns into a brown tar when mixed with dust, and clogs and seizes computer parts (fans the most). Also, the time it takes for this to happen sometimes is staggeringly small, less than a year sometimes. I will kill fans and anything needing that cooling quickly.

Also, as someone whos had to clean and fix these machines, I can tell you that as a nonsmoker, it makes me feel ill after 15 min or so, its thats strong.

 

[Guest]

This just happened to me. Let me start from the beginning. I got my apple in 2008, a couple months later I had those dark patches on the screen took it in they told us it could be dust or smoke. we did smoke in the house but we're no where near chain smoking. so we stopped smoking in the house. they cleaned it. we get it back and it's still dirty on the inside. we take it back. they replace the lcd no problem. never mentioning smoke damage. a few months later the spots came back and even worse. but we didn't go with it right away, now the thing has died. the computer is running but the lcd won't turn on. we took it back. and i get a call that they can't fix it due to smoke damage. so what i don't understand is why they fixed it the first two times and never mentioned smoke. and how could it have gotten worse if we stopped smoking after the first time we went there. it bull. so i have to go pick it up today and boy will i have a talk with the f-ing manager.