Question Asrock A320M-HDV RAM slot issue

[misutero]

So I just bought the aforementioned mobo, with a Ryzen 7 2700 processor and a G.Skill Flare 8GB memory module. The computer will only work when I put the memory module in the first slot (A1). When I put it in the second (A2), everything seems to work, but I get a "no signal" message on the monitor. There's no sound signal.

Is the second memory slot busted or a single module can only be used in slot A1?

 

[CountMike]

So I just bought the aforementioned mobo, with a Ryzen 7 2700 processor and a G.Skill Flare 8GB memory module. The computer will only work when I put the memory module in the first slot (A1). When I put it in the second (A2), everything seems to work, but I get a "no signal" message on the monitor. There's no sound signal.

Is the second memory slot busted or a single module can only be used in slot A1?

Checking the manual http://asrock.pc.cdn.bitgravity.com/Manual/A320M-HDV.pdf it depends on type of RAM single or dual rank but both types should work in both slots.

 

[misutero]

Checking the manual http://asrock.pc.cdn.bitgravity.com/Manual/A320M-HDV.pdf it depends on type of RAM single or dual rank but both types should work in both slots.

Thank you for your reply.

So, since the memory works on one of the slots, it's safe to say that the other slot isn't working?

 

[CountMike]

Thank you for your reply.

So, since the memory works on one of the slots, it's safe to say that the other slot isn't working?

Possibly but unless you try adding another stick can't be sure.

 

[misutero]

Possibly but unless you try adding another stick can't be sure.

Right. I'll see if I can get another DDR4 stick to test it on monday. Thank you for your help!

 

[misutero]

So I got another RAM stick and it works in both slots.

I then found out another issue: of the total 16GB of RAM, only half was usable; the rest was "hardware reserved".

Turns out the CPU had a few bent pins; I fixed that and now everything is as it should be.