Question Astro A50 Gen3 crackles and cuts out when roommate has a ping spike

Sep 17, 2024
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Alright so i recently picked up an astro A50 Gen3, i noticed occasionally the headset audio will crackle, or cut out for a few seconds at what seems to be random. I was playing games with my roommate and every time my headset had the crackle/cutout issue his ping would spike. i've tried resetting the headset, router, and i cant seem to figure out what is causing this. it also seems like when there is no one/little to no wifi being used the headset rarely cuts out. Any advice would be helpful thank you.