Hi again guys. Just had a week or two exchanging emails with ASUS technicians re the No-Post problem on my P5k Deluxe Wi-Fi - so I thought you might appreciate an update.
OK, they insisted I flash BIOS to latest (0812). As I expected it made no difference for me - same as swapping RAM and everything else I have tried. So yesterday they finally OK'd a Warranty RMA with my supplier. I am retired and I live in Spain but have bought all my PC components online from Overclockers, UK. So, this morning I call them about the cleanest way to replace my board.
I am asked to ship it back to them for testing! But we all know what a joke that could turn out to be. First it POSTS then it doesn't. Power up in the morning and it POSTS. Shut it down and try and start up again middle of the day and it doesn't POST. You might get lucky after 7-10 mains-off resets, a 15-minute cool-down and a clear-CMOS. If they agree it has a fault (remember ASUS has been working with me on this for the last 10 days) they will return it to ASUS for "repair or replacement". What's to repair on the P5K I wonder? And replaced with what? Another P5K? And after how long? What do I do in the meantime?
Hey, I paid £145 for this board and I can't afford to be without my PC for more than few days? Who can? They will make a refund "only as a last resort" based on a percentage basis of the current £70 (incl.) price tag. I might get back say £40.
Its beginning to sound like the fault is mine! I built a PC business 10 years ago by NEVER mistreating my customers - especially within the 12 month Warranty period. If there was a problem I quickly swapped out that component at my expense and sorted it out later. If I didn't, I'd risk losing a life-time of custom from that person. This is not rocket-science.
So yes, I'm disappointed becuase I feel I have no option but to shell out for a new board. I will send the old one back, and who knows it might be replaced, but I doubt the new one will be an ASUS. Also, it will probably come from a local supplier next time. You can't beat personal service.
OK, they insisted I flash BIOS to latest (0812). As I expected it made no difference for me - same as swapping RAM and everything else I have tried. So yesterday they finally OK'd a Warranty RMA with my supplier. I am retired and I live in Spain but have bought all my PC components online from Overclockers, UK. So, this morning I call them about the cleanest way to replace my board.
I am asked to ship it back to them for testing! But we all know what a joke that could turn out to be. First it POSTS then it doesn't. Power up in the morning and it POSTS. Shut it down and try and start up again middle of the day and it doesn't POST. You might get lucky after 7-10 mains-off resets, a 15-minute cool-down and a clear-CMOS. If they agree it has a fault (remember ASUS has been working with me on this for the last 10 days) they will return it to ASUS for "repair or replacement". What's to repair on the P5K I wonder? And replaced with what? Another P5K? And after how long? What do I do in the meantime?
Hey, I paid £145 for this board and I can't afford to be without my PC for more than few days? Who can? They will make a refund "only as a last resort" based on a percentage basis of the current £70 (incl.) price tag. I might get back say £40.
Its beginning to sound like the fault is mine! I built a PC business 10 years ago by NEVER mistreating my customers - especially within the 12 month Warranty period. If there was a problem I quickly swapped out that component at my expense and sorted it out later. If I didn't, I'd risk losing a life-time of custom from that person. This is not rocket-science.
So yes, I'm disappointed becuase I feel I have no option but to shell out for a new board. I will send the old one back, and who knows it might be replaced, but I doubt the new one will be an ASUS. Also, it will probably come from a local supplier next time. You can't beat personal service.