[SOLVED] Bad Pool Caller Error

[GrandXCalibur]

I just installed a new Samsung 970 EVO into my MSI GV62 8RD-200, replacing the Intel Optane Chip that came with it. I put the OS on the SSD leaving a terabyte HDD for games etc, and both drives have over 300gb in space left, but my computer randomly crashes giving the stop code: Bad Pool Caller. Minidump found here https://drive.google.com/open?id=1ohRjbVsr-KDpVrKbq2CCztYjY_n0rr66.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://bidentatedalmatian.htmlpasta.com/

File information:	122519-9593-01.dmp (Dec 25 2019 - 20:29:05)
Bugcheck:	BAD_POOL_CALLER (C2)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 20 Min(s), and 20 Sec(s)

File information:	122519-9500-01.dmp (Dec 25 2019 - 17:28:01)
Bugcheck:	BAD_POOL_CALLER (C2)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 06 Min(s), and 05 Sec(s)

Comment: 2 or more types of RAM are installed.

Possible system page: https://www.msi.com/Laptop/support/GV62-8RD
There is a BIOS update available for your system (Version 10c). You are using version 10b. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Did you install 2nd 8gb stick? it is common for laptops too have 2 different types of ram instlaled, I was just curious

Size	Speed	Manufacturer	Part No.
8192MB	2667MHz	Kingston	MSI26D4S9S8ME-8
8192MB	2667MHz	859B	CT8G4SFS824A.C8FHD1

859B appears to be Crucial - https://www.crucial.com/usa/en/ct8g4sfs824a

Try updating Intel Rapid Storage Tech drivers, newest on laptop website are newer than what is installed = https://www.msi.com/Laptop/support/GV62-8RD#down-driver&Win10 64

both crashes mention that driver, along with storport.sys which is the windows storage driver

might want to update ethernet drivers - https://support.killernetworking.com/download/killer-drivers-installation-64bit/ - but only as yours are from 2013.



odd bios doesn't say what it updates. It may help only as it should know what your NVME is