bccode 124 [BSOD]

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Vitor Gadi

Reputable
Oct 4, 2014
33
0
4,530
Hello guys,


i'm having trouble with my new PC:

Intel I5 3330 @3.00GHz
Nvidia GeForce GTX750Ti
2x2 DDR3 2GB RAM 10600
500GB HD
Power Supply EVGA 500w 80 Plus


I'm having problems when I play games. Generally 2 things happens: BSOD 124 or it's lost video and the power leds still on. When it happens it's become a lot hard to boot up again. My GPU was working just fine with my 2nd generation intel i3 and my old MotherBoard. There's a list of things that I've tried before:

- Reinstall Windows 7
- Run memtest, CPU test and HD test of Hirens Boot CD
- Install the lastest drivers of all devices
- Increase vcore (I just set up a new voltage but I'm not sure of the maximum I can set it up)
- Removed GPU and put it again on the PCI-e
- Disable Intel C states in Bios Setup

Guy, I don't know what do anymore. Can you help me please?


There's a thing I want to register: Sometimes when the first BSOD or the video blackout occours, when I try to power on the PC again It's power on but the power leds don't light up. I hope it could help.


I believe this is important too:


Assinatura do problema:
Nome do Evento de Problema: BlueScreen
Versão do sistema operacional: 6.1.7600.2.0.0.256.1
Identificação da Localidade: 1046

Informações adicionais sobre o problema:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8006E27028
BCP3: 00000000B2000000
BCP4: 0000000000100402
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Arquivos que ajudam a descrever o problema:
C:\Windows\Minidump\100414-14851-01.dmp
C:\Users\CASA\AppData\Local\Temp\WER-52057-0.sysdata.xml

Leia nossa declaração de privacidade online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0416

Se a declaração de privacidade online não estiver disponível, leia nossa declaração de privacidade offline:
C:\Windows\system32\pt-BR\erofflps.txt


SORRY, ENGLISH IS NOT MY NATIVE LANGUAGE. I'LL TRY TO DO MY BEST. THANKS A LOT!
 
Solution
J
I have found lots of motherboards with problems in the logic but have only found 2 CPUs that had new logic problems that were not already known. In one case the CPU was a prototype so it does not count. Most of the time if the CPU passes the intel functional test, the problem is with the motherboard. That said you can not rule out the CPU until you get a good test run on another system. You can even look up the chips revision number and see if there was some microcode update that is needed. Sometimes the BIOS maker will behind picking up the updates. Or they figure you will never figure it out and give up. even it there is not a flaw in a CPU a new one may work better in the same motherboard. There are a lot of timing...
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This dump file is from a window 7 release to manufacturing version. It does not have the service pack or updates installed.
if you ran windows updates they are not being applied




 
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I just installed service pack 1 and the problem persists. But this time I dont have any bsdod. Just video and audio blackou 🙁
 
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Hello, friend. In my bios uefi there's no way to change the vcore settings so I dont know how to do it.
 
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if you install service pack 1 + updates you have to reboot before and after the install and update. It will update your video drivers and put the driver to be installed on the update. If you install the graphics driver yourself before you reboot, windows will finish the installing the queued driver on reboot and you end up with a mis- matched set of drivers.

- if you have a hacked version of windows, the hack gets mangled and you can also get a black screen.

So, i would go on the first assumption and do a safe boot and remove the graphics drivers and install a complete set directly from the vendor then reboot.






 
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John, I've done the following:

- Uninstalled my GeForce Video Card Graphics/HD Sound Drivers
- Installed Windows 7 SP1 and all others avaible updates
- Downloaded the lastest videocard drivers from nvidia web site.

Until I was using the generic video graphic driver, my PC was working normally. I downloaded the Service Pack update (Believe me, in Brazil it takes a very looong time)

So when I was installing the nvidia driver, my PC reboot. Ok, so I tried again to install it and on the second try i could finish the installation.

When I ran the prime95 my video blackout and my PC doesn't power off (the same scneario again)

But I don't have any BSOD about this, the video just power off. :??:

There's a way to remove the [SOLVED] from the title? My thread will be closed soon? Thanks!
 
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I removed the solved selection.
After you have all the updates. check the status of your activation of windows to make sure it is still activated.
ii you get a bugcheck go ahead and post it.
ok, you have to define what you mean by video black out.
does the video go black but it seems that the computer is still running?

or does it seem that the system is in the process of a reboot to BIOS.

prime95 normally causes the system CPU to use lots of power and can cause the CPU to overheat.
(check the fans on the CPU and they should be running at full speed while the test is running)
if the CPU overheats it will do a thermal shutdown of the CPU and you video will will go black just like when you reboot the machine but the BIOS will not start until the CPU cools down a little. (should only take a few seconds if the cpu fan is working)
on some older machines the CPU cooler might need to be taken off and thermal paste re applied.

you might also run a program to watch your CPU temps while running prime95.
if your system CPU does a thermal shutdown you will not get a bugcheck or memory dump.






 
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Hello, John. I use HWMonitor to check my system temp while running prime95. My cpu in idle state: 37~42ºC and while prime95 is working it stays around 51~55ºC so I think it's normal, right?

What I mean by video blackout is just as you descrypted: The video goes black but my cpu and gpu fan still working and the power led too. But sometimes it's reboot (rare)

I think I don't have a overheating problem. But I'm open to any sugestion, of course.

John, do you believe it really could be a vcore problem? But, if I don't have an option to change this on the UEFI my problem is uncorrectable?

Thanks! :)
 
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I would say it is more likely only a vcore problem if your power to vcore is fluctuating. IE a failing voltage regulator, over taxed power supply, too much power being used by graphics card (more that 75Watts) you have replaced the power supply, so maybe the voltage regulation on the motherboard.
I guess you could also have a defect in the actual CPU. Maybe run the intel cpu diagnostic tool to see if it reports a error.

I assume by now that you have updated your BIOS and installed the latest intel chipset drivers from intel to get the latest microcode fixes.
(and reset your BIOS to defaults, with no overclocking)

If you have a current bugcheck memory dump go ahead and post it again. I can take a quick look to see if I see anything odd.
You might even do a kernel memory dump or full memory dump. They will dump more info and allow more debug commands to be used.

 
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Do you think this could be a solution? Consider the following:

- Install a Windows 7 version (Already with SP1)
- Install the updated drivers of all devices

About the CPU, maybe could be a defect... Cause when the video blackout comes up, when I try to boot again the power leds don't light up and everything that I already said happens. I'm kinda sad about this. Here in my country is a very expensive to buy these things and when something goes wrong... well... BUROCRACY.

I'll be back soon with new reports. Thanks again!

I'll run the Intel CPU diagnostic when I hit my home. Since the Windows 7 SPi installation the BSOD's does'nt show up again.
 
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John, I ran the Intel intel processor diagnostic tool and made a video of what happened. I hope it helps you to help me :) please, watch in HD and sorry for the camera shaking. As you can see (I hope) my temps are in anacceptable rate, but in the end of the test my PC rebooted at least 3 times and got stucked in the UEFI menu.

Here's the link: https://www.youtube.com/watch?v=JnXXuiDmqLU&feature=youtu.be

My bios setup are in deafult. I made the video on the second try to run the test, at the first try i got that "video blackout" problem.

Thank you!

 
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The video looked like what you get from a power regulation failure shutdown. Basically, if the power on one signal to the motherboard drops below a certain value, the motherboard grabs the signal and will tell the CPU to reset. if the CPU does a thermal shutdown, it seems like you get a little longer delay before the CPU cools and the BIOS starts up again.

I think you replaced the power supplies, I would go back and look at the power supply specs and leads and check them.
Normally, If it was a modular power supply I would have people check that they have the load distributed over the various rails of the power supply. Normally only a problem when people have 2 graphics cards or large numbers of drives.
Each lead from the power supply will tie off of a rail (bus) of the power supply. Each rail has a limit to its power output.
I have seen people have several rails in the power supply but then only use 1 lead and a series of adapter off of that lead that gave all the devices power. (causes a kind of brown out condition to the devices when used)

I don't think it is your problem but I thought I would mention it because you are starting to get to the point where you are isolating the problem down to the motherboard voltage regulation (or BIOS settings) or problems with the actual CPU.

most people just don't have another CPU to pop into their motherboard.
Some people will actually remove the CPU, inspect the CPU for a charred pad connector and put the same CPU back in and apply new thermal paste and put the cooler back on.

At this point, if your motherboard is old I think your motherboard detected a voltage problem and shut the system down.
The problem could be in the voltage regulation circuits built into the motherboard. Most people would be looking for a new motherboard to fix this type of problem.




I




 
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Hey there, John! So you believe the only way to solve it is buying a new mobo? This problem is very intermitent, but today I made a try and this is working very well, at least for now.

I thought with myself... I updated the BIOS version since I've purchased a new CPU cooler, so after that point I made too many changes on the bios configurations (Before it my CPU was overheating a lot) so I decided to downgrade the BIOS and test the system with all Windows 7 updates and devices drivers. The result by now is that I've played FIFA 15 (All High) for 4 hours with any interruption. I'm not very excited about this, cause the problem can happens when I power on the PC tomorrow.

I don't know if this can solve it, but I have a new hope. I it doesn't solve the problem you recomend to replace the MOBO or CPU?

Thanks again,

Vitor.
 
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updating or resetting the BIOS generally is one of the first things you do when you get a 0x124 error.
The BIOS set the default clock rates, and voltages for each clock rate, if you override them incorrectly you can get various problems. Mostly cache errors because the CPU can run at various speeds and the cache memory has to be synchronized to the speed that the CPU is currently set to. People often apply too much voltage for the for this circuit.
(IE they apply a clock/voltage that would work while the system is overclocked but allow the CPU to go to a slow clock rate on Idle, then get a cache error and 0x124 bugcheck)




 
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Hey John, the problem persists. But this time I got a memory dump. Can you see it?

https://anonfiles.com/file/997f821853c741b96556ee26cdac14d5


Thank you!



 
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the debugger indicated that the system was only up for 8 seconds. I would expect that you were using it, the power failed, the CPU reset and started another boot but the power had not stabilized yet and the CPU got a bugcheck because power fluctuation. Not much info is in the memory dump because the system was just loading.
You can not rely on the actual error code produced by the CPU under these conditions, basically the CPU will have bad values and when it tries to decode them it gets errors that it maps to various error codes.
for example it may try to execute indeterminate memory as microprocessor instruction op codes, find a op code that should not exist and assume that it is running a .exe for a different processor type.(kind of like the error reported below)
---------------
you got a 0x124 bugcheck directly from the CPU;
the error type was Micro-Architectural Error

it called it a Internal unclassified fatal error on processor 3 cache memory Bank 4

here it the CPU error record
3: kd> !errrec fffffa800698a028
===============================================================================
Common Platform Error Record @ fffffa800698a028
-------------------------------------------------------------------------------
Record Id : 01cfeba63c4ee683
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 10/19/2014 14:09:09 (UTC)
Flags : 0x00000000

===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa800698a0a8
Section @ fffffa800698a180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal

Proc. Type : x86/x64
Instr. Set : x64
Error Type : Micro-Architectural Error
Flags : 0x00
CPU Version : 0x00000000000306a9
Processor ID : 0x0000000000000006

===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ fffffa800698a0f0
Section @ fffffa800698a240
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal

Local APIC Id : 0x0000000000000006
CPU Id : a9 06 03 00 00 08 10 06 - bf e3 ba 7f ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0 @ fffffa800698a240

===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa800698a138
Section @ fffffa800698a2c0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal

Error : Internal unclassified (Proc 3 Bank 4)
Status : 0xb200000000100402


very little info is in the memory dump because the CPU was failing.

 
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John, so do you think if I replace my CPU it solves the problem? I made some contacts with Intel support and they are willing to give me a new CPU. What do you think?
 
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Hello, nikoli707

I tought it was my power supply too. I had a Sentey BXP450w and changed it to an EVGA 500w 80 Plus. My motherboard is recently purchased (but i don't exclude the possibility of a failure)

Unfortunately, i sold my second generation Intel i3 🙁

Thanks for the answer.
 
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If you were having the same problem . Would prefer to replace the CPU first? If you give me a positive answer I'll start the replacement with Intel :)
 
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I have found lots of motherboards with problems in the logic but have only found 2 CPUs that had new logic problems that were not already known. In one case the CPU was a prototype so it does not count. Most of the time if the CPU passes the intel functional test, the problem is with the motherboard. That said you can not rule out the CPU until you get a good test run on another system. You can even look up the chips revision number and see if there was some microcode update that is needed. Sometimes the BIOS maker will behind picking up the updates. Or they figure you will never figure it out and give up. even it there is not a flaw in a CPU a new one may work better in the same motherboard. There are a lot of timing variances between CPUs even with the exact same design. Some of the people that try to get very fast machines will replace the CPU 5 or more times to find one that can run a bit faster than the others. They do the same with graphics cards and motherboards. until they get the fastest machine they can get.

My guess is you will put a replacement CPU in the machine and have the same problem.



 
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