Best resolution for monitor not available in windows 10 display menu; driver re-install unsuccessful.

charles.slade

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Feb 6, 2018
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Hi everyone.

I have a Dell laptop with an Intel 620 graphics card running windows 10. I have an external monitor -- a Dell P2213 -- with a manufacturer-recommended resolution of 1680 x 1050. I have been able to get this resolution with this monitor in the past on this laptop and others.

When I came into work today, the monitor's resolution was set at 1024 x 786. In the windows display setting menu, the only choices for this monitor are 1024 x 786 and 800 x 600.

I tried reinstalling drivers for both this monitor and for the graphics card,but to no avail.

To be sure, I can plug in other external monitors to the laptop and get higher resolutions, up to 2560 x 1440.

I'm grateful for any suggestions.
 

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