Black screen after installing amd drivers (Radeon r9 290)

Page 2 - Seeking answers? Join the Tom's Hardware community: where nearly two million members share solutions and discuss the latest tech.
Toggle sidebar Toggle sidebar
Status
Not open for further replies.
I

ipatjo

Honorable
Dec 13, 2013
3
0
10,510
I just get a black screen after the windows-logo.

my specs:
Mobo: Gigabyte GA-Z87-HD3
GPU: Gigabyte Radeon R9 290
CPU: Intel i5-4670k
RAM: A-DATA 8gb (2x4gb)
PSU: be quiet! 600W 80+ Gold
HDD: 1TB Seagate desktop SSHD

I did send in the GPU and there's no hardware error in it. I've tried reinstalling windows 7, downloading all updates, installing all mobo-updates, flashing the BIOS, using Display Driver Uninstaller before retrying to install the GPU-drivers. But whatever I do i still get that damn black screen after installing the GPU-drivers.

The latest thing I tried was disabling the onboard graphics in BIOS, this will also make windows not start. So I'm guessing that windows 7 is using onboard graphics through my r9 290? Or maybe it believes that the r9 290 is the onboard gpu? I don't know, I have huge gaps in my knowledge about computers. Anyone know what I should do next?
 
Sort by date Sort by votes
If anyone's having issues with black screen crashes, I've found a fix that seems to work pretty well for me.
First of all I have a Powercolor R9 290x and Im using AMDS 13.12 drivers because the latest drivers give me a lot of issues.
I installed just the display drivers and then installed MSI Afterburner.

It seems that the black screen crashes are caused by the memory overheating as far as I can see from reading around.
This however only happens to cards that happen to have Elpida memory on them. Cards with Hynix memory seems to work fine under heavy load.

To determine if whether you have Elpida or Hynix memory, download MemoryInfo 1005: http://www.mediafire.com/download/voj4j1rlk0ucfz4/MemoryInfo+1005.rar

Anyway once you have MSI Afterburner installed you'll see that the r9 290x's memory runs stock at 1250Mhz and unfortunately you're gonna have to downclock that down to 1000-1080Mhz, make sure the fan speed is at least at 55% and I've also upped the power limit by 25% just to be safe.

MSI_zps48355d37.png


Make sure you save those settings as a profile and you apply them every time you start up windows, or else your memory will overheat and you'll get a black screen.

One last thing I did just to be safe is that I plugged two separate PCEI cables into my GPU instead of just one to make sure the video card gets as much power from the 12v rails on my PSU. Doing this is optional and I don't guarantee it will help.

Here are my full system specs in case anyone is wondering:

AMD FX-8150 OC'ed @ 4.0GHz
16gb of Corsair XMS3 1600MHz RAM
R9 290x 4GB DDR5 RAM
Corsair RM850 PSU
ASUS M5A97 Motherboard
1x Kingston 120gb SSD
1x 250gb Seagate HDD
1x 500gb Seagate HDD
1x 1TB Western Digital HDD
1x 3TB Western Digital HDD
 
Upvote 0 Downvote


I have an XFX R9 280X with 3GB DDR5 double dissipation and I've been experiencing the same issues OP is having after installing the AMD display drivers. [strike]I would try this method but I don't see how it's possible if you've already installed the driver. [/strike]

EDIT: I'm an idiot, I realized you could just download the Catalyst package and do a custom install without the display driver.
 
Upvote 0 Downvote
had the same problem with r 270x. sounds silly..but all i did was take out the card, place it firmly in the slot..even after the lock..just press it a little more. turned on and voila. black screen gone. but found another issue "grey screen"..that happened when i tried to open any application..even chrome. so..the card was faulty i believe. waiting for r9 280 now. but black screen was gone.. so try this guys.
 
Upvote 0 Downvote


Will do. I'm at a wit's end.
 
Upvote 0 Downvote
i have found a permanent solution to this problem , what i did was tore out the crappy amd product and returned it and instead purchased a 780ti

now my video issues are all flawless
 
Upvote 1 Downvote
Having blackscreen issues here too. I also had problems of not being able to wake my LCD from sleep Im not sure if I fixed this (I already RMA'd the GPU, the one before also couldn't wake the screen up, and had a bad fan bearing thats why I RMA'd it). It's a really random problem. R9 270 OC 2GB Gigabyte Windforce in question.

First I had 2 black screens on The Crew, then I played some Minecraft (with some shaders) and got a black screen again, but that time with barely visible vertical lines (the music and game sound was still playing normaly and the fans didn't go crazy). Then I rebooted and tried to run FurMark, which gave me the Black Screen. Reboot again, run some other game > black screen 10 sec later AND reboot again.
Now everything works fine. Gonna try reinstalling drivers. I run Elpdia memory.



And this will probably be my solution as well! I used Nvidia for years prior to this and never had problems.
 
Upvote 0 Downvote

I can confirm that I've had this same problem, and after trying everything else in this thread, following the exact instructions in this post solved it for me - i.e.: Complete cleanup in safe mode with driver uninstaller, install 14.4 driver only, reboot, install everything but CCC, reboot, install CCC.

As for everyone else, this only pertains to the problem of a completely black screen immediately after the Windows logo during startup. If you're getting black screens in games or benchmarking it's something completely different and nothing to do with this, so this will probably not help. Random black screens after you get into Windows or in games is something I've seen happen frequently in any kind of DisplayPort setup. It happens with Intel cards, with NVidia cards, and with AMD cards, with a dozen different types of monitors too - it's just a common thing with displayport. Either that or a hardware fault and not an issue with the driver.

 
Upvote 0 Downvote
Guys i had the same problem with an hd7000 amd driver. I did everything and the thing that worked for me when i got the black screen on the monitor after the windows logo i change me hd cable to the motherboard, still said no signal then changed it back to one of the hdmi ports in my graphic card and there it was! my monitor had signal
 
Upvote 0 Downvote
If no one has researched, the r9 270x. 280x and 290x are all having black screen problems amd during gamellay within 5 to 15mins. I dummo whether its a temp thing where the fans are.not full speed yet or.not but I was talking to a gigabyte tech and he was saying that the cards are pretty much having a physical malfunction. Its on the design whether its the factory OC or not im not sure but its not software or driver related from what iv been told. Just do a little research, its not just the one brand its all brands (asus, gigabyte, msi ect.) Currently nvidia chips ate yhe only reliable chips that are stable. EVGA Gtx 770 dual SC w/ ACX cooler 4gb is my choice its got the 4gb of vram for heavy vram sucking games like heavy modded skyrim ultra 1080p, can play watchdogs ultra 1080p at.like 45-55fps average (don't quote me) can play bf4 on ultra woth good fps too. Just check some of the youtube vids with peolle with fraps and have a.look aroundm or go the 780 or 780ti 3gb if you dont want the 4gb cos 3 is plenty with most modern games but personally im going to get the 4gb. I had a 290x oc gigabyte and ive rma'd it for cash refund to buy another card amd I had the black screems.problems til the vard.must have burnt out on me and then would not boot after my mobo logo at boot, it would.just start insanely spinning the gpu fans.full speed amd very noisy and nothing else, no boot just black screen. So went into safe mode and unstalled the display driver amd then rebooted amd it wad running on 16mb of vram hahah pitiful. But at least I could browse the net whilst looking fot a fix til I realised there really is none. Aorry to be the bearer of bad news but amd are losing thier game if only these 3 chips didnt have the black screens they would still be up with competing with nvidia
 
Upvote 0 Downvote


So your point is: r9 270x 280x 290x is bad, do not buy them.
If that's simple, why do you babbling so many words that made a lot of people got the headache?
Please do differentiate posting in a forum and chatting, as in chatting you can say anything you wanna say without any proper grammar.

 
Upvote 0 Downvote


I am really not sure if your bad grammar is ironic or if you don't know proper grammar. If you can't use proper English yourself it would be best if you don't correct other people's.
 
Upvote 0 Downvote


Okay, I sincerely apologize for my bad.
Please forgive me.

 
Upvote 0 Downvote


Let's keep this as constructive conversation. I am in the market for a 290 and if AMD fixed this with 14.9 WHQL it would be great otherwise I will wait for 3XX series. I can't find anything about the issue in the release notes, they don't even have it listed as a known problem in the 14.9 documentation.
 
Upvote 0 Downvote
I have 2 powercolor r9 290s in crossfire I purchased as part of a pc build about 2 months ago and have run into this same problem and after contacting both AMD and powercolor, updating my bios for cards and motherboard, using driver sweepers, doing multiple clean installs of Windows, along with all the other random things I found in forums nothing really solved this problem for me. The only half solution I have found was to roll back to 13.251 drivers but I have now noticed that even after this I am experiencing random restarts and have lost work because of it, so I tried another clean install of Windows with the old drivers and still was experiencing instability that is only seeming to get worse. I know when looking at this problem it seems like it is just a driver issue but I have a feeling it is actually a hardware defect exposed by the driver update...would explain why AMD has not even acknowledged this problem even with all the people suffering from it. Long story short I spent a boatload of money on these cards when I would be better off with a 150 dollar chrome book so I could actually do my work for grad school. I would steer clear of these cards, I was so feddup I bought a gtx 980 and am installing it today. I have owned both AMD and Nvidia and it is clear that AMD has serious issues with support and drivers compared to NVidia. Will NEVER buy an AMD product again because of this, lost so much money. Sorry for long post but I am super pissed and don't wanna see this happen to someone else
 
Upvote 0 Downvote
So if you are waiting for AMD to release an update to fix this problem I wouldn't hold your breath, Google this issue and you will find posts about this exact same issue that are almost a year old. I would have tried doing an rma but can't wait any longer without a working computer. It just really pisses me off this issue is not even acknowledged by AMD, that's the kicker. And before any AMD fanboys hate on my posts try spending over 2 grand on a computer and then also more money on a 4k tv to go along with it and then have to deal with this crap. I seriously spent probably 40 hours trying to troubleshoot this problem and finally just had it. I AM TELLING YOU DO NOT BUY AND R9 290 it is not worth the risk. To people stuck with this card and affected by this problem trust me I can sympathize with you and I would recommend you just get an rma because even if using old drivers fixes this issue why should you have to compromise on performance with an expensive card like this........Alright.....am done venting
 
Upvote 0 Downvote
I know. The 7XXX series cards are really getting old (relative to the pace of GPU releases). Without a decent replacement the 280X (7970) is still the most reliable card. I would just wait until 3XX series starting with 380X to look for a new card. The worst part is that not a single mention in the release notes
 
Upvote 0 Downvote
I have been pulling my hair too.
Went through the ordeal of making my system stable 3 months ago.
I was getting black screen on start up ( would see the the desktop for half a second and crash)
Managed to get my 2x R9 290 stable using Afterburner with 25mV offset and disabling ULPS.

I have now updated to Afterburner 4.00 and CCC 14.9 and it is turning to crap again.
The Afterburner trick doesn't work anymore, it seems that profile is applied to late in the startup procedure.
Funny thing is that if I start with both my 1080 TV on HDMi and my IPS 2440x1560 on DVI it doesn't crash.
Monitor only crashes every restart with CCC
I've managed to get a stable system by installing the 13.12 driver only (no CCC) but it's rubbish and I want to be able select games with ot without Crossfire ( Diablo3 with crossfire used to crash randomly)

My PC:
Windows 7
AsRock z77 extreme 4 with I5-3570k
16GB of corsair RAM
Samsung SSD for OS and main programs + HD
Seasonic 1000W platinum
H727 TV card
 
Upvote 0 Downvote
Issue seems to be fixed with Afterburner on startup: +25mV vcore and downclock Mem to 1250 (instead of 1300Mhz default).
ULPS is back on ( top GPU was running 62degC on idle without it, now back to a comfy 30)
 
Upvote 0 Downvote


I'm still getting black screens with my Sapphire R9 290 and R9 270X (loaner). It's never in games, just when I leave my system on for awhile when it's doing something important, or sometimes when I just start my system for the first time it black screens within a minute or two and I don't even have to logon to my Windows account. This leads me to believe that this type of black screen problem is not caused by high temperatures or insufficient voltage. Both cards have Elpidia VRAM... I RMA'ed my card hoping I might get one back with Hynix VRAM, but I got the same junk back. Same exact problem of course.

It's over a year now and the problem has not been solved by AMD. I'm fed up at this point and tired of beta testing hardware for AMD. If a company cannot fix a widespread major issue like this in a year then they don't deserve our business.

I'm going back to the green team also...

-Former AMD fan boy
 
Upvote 0 Downvote


I would switch to nVidia but I need the AMD cards because OpenCL performance is better and some simulation software I use don't have a CUDA alternative, also there are certain programs I don't want to have to write a CUDA version for. The green team also castrates floating point on their consumer card so either Quadro or Tesla for real floating point performance and that is a real budget squeeze.

GTX 9XX series looks good for power efficiency and the performance is great too, but I won't rush to it unless I absolutely need to
 
Upvote 0 Downvote
Hey OP,

Sorry for the late reply, but I just fixed my own problem with this same issue. I finally solved the problem after spending 2 months RMA'ing and replacing my whole system. It was the HDMI cable. Yes I know it sounds strange but its true. Before installing the newest Catalyst Suit run Windows Update and install Graphics Adapter WDDM1.3. If it installs fine without giving you the "No Signal" message then its the HDMI cable. Let me explain.

For some reason when installing 14.9 and 14.4 Catalyst Suits Display Driver is the cause of this problem. I received the "No Signal" message when using MediaBridge and Monster HDMI cables, but when I used some cheap throw away HDMI cable it worked like a champ. My guess is that there is something wrong with the Catalyst Suit Display Driver and installing it fucks up the HDCP(High-bandwidth Digital Content Protection) security settings, making your current HDMI cable worthless. Before you say that my HDMI cables could be bad, I tested them on 3 different BD players and they all worked fine, so they meet current HDCP standards.

Hope this helps you OP. This was some series BS to solve.

Edit: After comparing the cheap HDMI cable with the Monster and MediaBridge cables I own. I noticed that the HDMI connection on the throw away was longer and went in further into my monitor than the other two. So to test if this was the problem I cut away some of the rubber casing around the HDMI connections to make them all the same length. Now all 3 cables are working.
 
Upvote 0 Downvote
Status
Not open for further replies.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom