Loool ! I used to work in Blizz EU in their payment investigations team on Wow. I remember getting hired by Blizzard and thinking it was the greatest thing ever. In the end, I actually spent a good 3 years there, before I'd had enough. The thing is that outside their brilliant games development teams, which i still very much respect, the rest of the organisation is in fact run pretty amateurish. I remember sitting in the PI team as it was called and screaming out loud: "look you can't do that to paying customers - we have to be happy they even want to pay for our service!" but, we had no management, no oversigt and not enough people with real world experience basically meant that 4 guys in a room can make big decisions which undermine the greatness that is Blizzard games. You would expect Morhaime to step up and say "guys, I'll let you handle the day-to-day, but stop 'effing up my company on this topic" but it just never happened. Sad, but not surprising, to currently see a brilliant legacy do facepalm after facepalm.