- Apr 16, 2020
- 14
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I made an entire account for this because I haven't been able to find anyone else with the same problem.
The story goes as this. My dad wanted to upgrade his old desktop we got years ago, so I cracked open the old (Very old) case and checked if there was room and the ability to upgrade things like MB,CPU,RAM, and even storage. There was space for all of these things, so I ordered all of these parts excited to upgrade my dads old system.
Parts go as this:
AMD Ryzen 3 3200G (stock cooler)(New)
https://www.amazon.com/gp/product/B07STGHZK8/ref=ppx_yo_dt_b_asin_title_o01_s02?ie=UTF8&psc=1
Asrock B450M/ac BM4 B450 Motherboard(New)
https://www.amazon.com/gp/product/B07SY8CMTX/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1
16 gb 3000 mhz g skill aegis ram (New) (Running at 2933 mhz because of MB and chip compatability)
https://www.amazon.com/gp/product/B01IW7Z66U/ref=ppx_yo_dt_b_asin_title_o01_s01?ie=UTF8&psc=1
300w PSU (came with the original system)
2TB HDD (Came with original system)
Disk drive (Came with original system)
Windows 10 64 bit
In short, today I installed everything into the case and hit the power button. The system ran, so I plugged it into the TV my dad uses as a display for the computer and everything was running fine. The system posted, and I got into windows. I connected to wifi and everything was still running smoothly.
The issue came up when I realized the hdmi cable running into the TV was saying "AMD HD audio Device not plugged in" every time I tried to have audio run through the TV. Instead, audio ran through the front audio jack (which does work). I tried different HDMI cables in case the cable was bad, but it still didn't work. I then checked the HD audio connector on the motherboard, but there was no issue there. Then I looked up solutions online for this and I tried updating audio drivers, I tried running command prompt commands to fix it, and I even uninstalled the audio drivers and let windows reinstall the driver upon a system restart. None of this worked. I consulted a different set of solutions, again, I was told to upgrade drivers, but I had already done that, but there was one more Command prompt I ran and that also did not work. Eventually, I thought maybe the CPU had outdated drivers for the on board graphics, so I tried to update them, and now every time I get a blue screen once I get past the pin entry to enter the account and try to open windows.
I guess my question comes down to this,
1.) How do I fix this bluescreen error it pulls up the code "WHEA_UNCORRECTABLE_ERROR"
2.) How do I fix this issue of "AMD HD audio device not plugged in" (I'm starting to think the MB might have a hardware failure)
Thank you for taking the time to read this in advance
The story goes as this. My dad wanted to upgrade his old desktop we got years ago, so I cracked open the old (Very old) case and checked if there was room and the ability to upgrade things like MB,CPU,RAM, and even storage. There was space for all of these things, so I ordered all of these parts excited to upgrade my dads old system.
Parts go as this:
AMD Ryzen 3 3200G (stock cooler)(New)
https://www.amazon.com/gp/product/B07STGHZK8/ref=ppx_yo_dt_b_asin_title_o01_s02?ie=UTF8&psc=1
Asrock B450M/ac BM4 B450 Motherboard(New)
https://www.amazon.com/gp/product/B07SY8CMTX/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1
16 gb 3000 mhz g skill aegis ram (New) (Running at 2933 mhz because of MB and chip compatability)
https://www.amazon.com/gp/product/B01IW7Z66U/ref=ppx_yo_dt_b_asin_title_o01_s01?ie=UTF8&psc=1
300w PSU (came with the original system)
2TB HDD (Came with original system)
Disk drive (Came with original system)
Windows 10 64 bit
In short, today I installed everything into the case and hit the power button. The system ran, so I plugged it into the TV my dad uses as a display for the computer and everything was running fine. The system posted, and I got into windows. I connected to wifi and everything was still running smoothly.
The issue came up when I realized the hdmi cable running into the TV was saying "AMD HD audio Device not plugged in" every time I tried to have audio run through the TV. Instead, audio ran through the front audio jack (which does work). I tried different HDMI cables in case the cable was bad, but it still didn't work. I then checked the HD audio connector on the motherboard, but there was no issue there. Then I looked up solutions online for this and I tried updating audio drivers, I tried running command prompt commands to fix it, and I even uninstalled the audio drivers and let windows reinstall the driver upon a system restart. None of this worked. I consulted a different set of solutions, again, I was told to upgrade drivers, but I had already done that, but there was one more Command prompt I ran and that also did not work. Eventually, I thought maybe the CPU had outdated drivers for the on board graphics, so I tried to update them, and now every time I get a blue screen once I get past the pin entry to enter the account and try to open windows.
I guess my question comes down to this,
1.) How do I fix this bluescreen error it pulls up the code "WHEA_UNCORRECTABLE_ERROR"
2.) How do I fix this issue of "AMD HD audio device not plugged in" (I'm starting to think the MB might have a hardware failure)
Thank you for taking the time to read this in advance
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