We have an all-in-one ASUS PC. We began getting BSOD screens randomly during use. My husband updated to Windows 10 but I no longer had the option to revert back to 8.1, I guess it had been too long. I tried googling to resolve the issue and nothing seemed to help. I'm not very knowledgable with computers but can follow instructions.
Anyway, I got so fed up that I copied everything we need to a USB (in between numerous restarts) and went ahead in doing a factory settings restore. However the BSOD interrupted that as well! Now the computer won't even start up. I'm in a continuous loop of it repairing and then going to the screen with advanced options and such. I've tried resetting and restoring with no luck. Every time I try a factory restore its interrupted again by the BSOD with a different error. Can someone help?
I believe the computer had Windows 8.1 installed on it when we got it and we have no space for a disk or CD. So I'm not even sure how to do a clean install if that's what I need to do. I noticed I am able to go into the "Command Promt" screen but that's for people who really know what they're doing.
Thanks in advance!
Anyway, I got so fed up that I copied everything we need to a USB (in between numerous restarts) and went ahead in doing a factory settings restore. However the BSOD interrupted that as well! Now the computer won't even start up. I'm in a continuous loop of it repairing and then going to the screen with advanced options and such. I've tried resetting and restoring with no luck. Every time I try a factory restore its interrupted again by the BSOD with a different error. Can someone help?
I believe the computer had Windows 8.1 installed on it when we got it and we have no space for a disk or CD. So I'm not even sure how to do a clean install if that's what I need to do. I noticed I am able to go into the "Command Promt" screen but that's for people who really know what they're doing.
Thanks in advance!