Blue screen of death loop

Smj5085

Commendable
Apr 14, 2016
1
0
1,510
We have an all-in-one ASUS PC. We began getting BSOD screens randomly during use. My husband updated to Windows 10 but I no longer had the option to revert back to 8.1, I guess it had been too long. I tried googling to resolve the issue and nothing seemed to help. I'm not very knowledgable with computers but can follow instructions.

Anyway, I got so fed up that I copied everything we need to a USB (in between numerous restarts) and went ahead in doing a factory settings restore. However the BSOD interrupted that as well! Now the computer won't even start up. I'm in a continuous loop of it repairing and then going to the screen with advanced options and such. I've tried resetting and restoring with no luck. Every time I try a factory restore its interrupted again by the BSOD with a different error. Can someone help?

I believe the computer had Windows 8.1 installed on it when we got it and we have no space for a disk or CD. So I'm not even sure how to do a clean install if that's what I need to do. I noticed I am able to go into the "Command Promt" screen but that's for people who really know what they're doing.

Thanks in advance!
 
Solution
As Edo said, since you have copied everything onto a USB you want to keep, best taking it to a repair shop and ask them to fresh install win 10 on it and make sure its got the latest drivers. Then you can copy all your files back on again.

If you want to try to do it yourself, there are handy instructions here/ but then we need would need to know the model of your all in one to find instructions for you to change boot order, something a shop would already know.
If you can access the bios then you could boot up from a usb stick. use another computer to go to microsofts site here https://www.microsoft.com/en-gb/software-download/windows10, download the tool and use it to put the files onto a blank usb stick. Then tell your bios to boot up from usb.
 
Well, since you say you aren't knowledgeable with computers, I would suggest you to take your PC to a servis. I would tell you to re-install your Windows by burning a clean ISO image of Windows to a disc, and then installing at system boot, but you probably wouldn't understand that. No offence meant of course.
 
As Edo said, since you have copied everything onto a USB you want to keep, best taking it to a repair shop and ask them to fresh install win 10 on it and make sure its got the latest drivers. Then you can copy all your files back on again.

If you want to try to do it yourself, there are handy instructions here/ but then we need would need to know the model of your all in one to find instructions for you to change boot order, something a shop would already know.
 
Solution

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