Blue Screen w/ WHEA_UNCORRECTABLE_ERROR - DMP file included, help??

[Nolam]

Hi guys.

I'm fairly technologically literate, but I'm not sure what's going on here. I got a blue screen for the second time in the past few days. I recently had my system completely rebuilt, the only thing that's old right now is the RAM, but it's not even that old (maybe 2-3 years?).

Both bluescreens happened while I was watching netflix on one tab and playing World of Warcraft windowed next to it. Everything froze the first time and the sound got stuck on a really short loop making a "rwrwrw" sound.

No, I don't believe I'm overclocking, unless the Intel boost thing or whatever is doing it itself.

Here are my specs:

Operating System
Windows 8.1 Pro 64-bit
CPU
Intel Core i7 @ 4.00GHz 130 °F
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 799MHz (9-9-9-24)
Motherboard
ASUSTeK COMPUTER INC. Z87-PRO (SOCKET 1150) 83 °F
Graphics
LG ULTRAWIDE (2560x1080@60Hz)
2047MB NVIDIA GeForce GTX 650 Ti BOOST (EVGA) 92 °F
Storage
111GB Samsung SSD 840 Series (SSD) 87 °F
1863GB Western Digital WDC WD2003FZEX-00Z4SA0 (SATA) 85 °F
931GB Western Digital WDC WD1001FALS-00J7B1 (SATA) 90 °F
3726GB Seagate Backup+ Desk SCSI Disk Device (USB (SATA)) 103 °F


DMP file:
https://drive.google.com/file/d/0B9W2sYt0CCaSVGw1WFFiem96MVU/view?usp=sharing

Any help would be greatly appreciated, hopefully the instances don't happen any sooner than the two-day intervals that they have been happening in.

Thank you!!
-David

 

[johnbl]

bugcheck was called because the CPU got error returned from its cache memory controller when processor 7 tried to write to cache memory bank 1.
This is a fatal error and the CPU called the bugcheck directly.

normally, you check for bad BIOS setting, check for bad overclock, or overheating.
but based on the speed of your CPU, I would guess you have the new CPU that came out in june of this year.
but your bios is dated 12/13/2013
so you don't have the correct voltage vs clock speed settings for your CPU in the BIOS and the BIOS is most likely providing too high a voltage.

so update your BIOS to a current version after june of this year, also go to the intel website and install the latest chipset drivers
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775
these will override some of the bad BIOS setting and at least give window a better chance of working correctly.

machine info:
BIOS Version 1707
BIOS Release Date 12/13/2013
Manufacturer ASUSTeK COMPUTER INC.
Product Z87-PRO

Processor Version Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 3999MHz

 

[Nolam]

bugcheck was called because the CPU got error returned from its cache memory controller when processor 7 tried to write to cache memory bank 1.
This is a fatal error and the CPU called the bugcheck directly.

normally, you check for bad BIOS setting, check for bad overclock, or overheating.
but based on the speed of your CPU, I would guess you have the new CPU that came out in june of this year.
but your bios is dated 12/13/2013
so you don't have the correct voltage vs clock speed settings for your CPU in the BIOS and the BIOS is most likely providing too high a voltage.

so update your BIOS to a current version after june of this year, also go to the intel website and install the latest chipset drivers
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775
these will override some of the bad BIOS setting and at least give window a better chance of working correctly.

machine info:
BIOS Version 1707
BIOS Release Date 12/13/2013
Manufacturer ASUSTeK COMPUTER INC.
Product Z87-PRO

Processor Version Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 3999MHz

Thank you very much! I followed your steps and I hope it works, seems to be all good now so far.

One problem I found (this is for anyone that might repeat these steps) is that my SSD was not listed in the boot priority after the update. You have to go to your BIOS settings, advanced settings, boot, boot priority, and unter "HD BBS Props," choose boot option 1 as your SSD or OS drive, then it will show up in the boot priority.

Cheers!