I recently bought a new laptop which comes with Windows 11 (Intel i7-12700, 16GB RAM, 1TB SSD, NVIDIA 3070 Ti GPU, Win 11 22H2, up to date with Windows upgrades). However, the bluetooth receiver disappears every time the computer goes to sleep or remains idle for more than a few minutes. The bluetooth troubleshooter at that point can't even find the hardware, and tells me there isn't a bluetooth receiver on the laptop. The only way to regain bluetooth capability is to perform a hard restart - simply restarting Windows won't work, I actually have to force a restart by keeping the power button pressed until the laptop shuts down.
I have looked into possible solutions to this problem (which seems to be widespread one way or another) and managed to fix it, in part, by following these steps:
1) Changed Bluetooth power management (unticked the box that says "Allow Windows to turn off this device to save energy" in the Power Management section of the bluetooth adapter in Device Manager);
2) Updated driver from the manufacturer's website;
3) Disabled sleep function for the laptop through Power Management settings (I set the screen to never turn off, and the laptop to never go to sleep).
4) I also tried to go into Services and change the Log On settings of the bluetooth support service to "Local account", but this didn't seem to make a difference, and in fact it seemed to make the disappearing bluetooth receiver issue more frequent (although I have limited data to assert this).
While these steps have reduced the scope of the problem (e.g. if I close the lid and then return after a while, the bluetooth receiver works 95% of the time), they haven't eliminated it completely: if I leave the computer idle for more than a few minutes, (e.g. I have to accept a delivery, or I have to put something on the stove for lunch), when I return the toggle will still appear, but the bluetooth will no longer be working (and if I open the bluetooth settings, it will tell me "Bluetooth is off" even though the toggle is on). Shortly afterwards, regardless of whether I run the troubleshooter or not, the toggle will just disappear from both the notification bar and the settings, and the device manager will no longer show the existence of a bluetooth adapter.
I'm not sure how to fix the issue once and for all, but I already had this on two laptops with Windows 11 (I returned the first one because I thought it was a hardware issue, but it seems it's a software one that other people suffer from, too), so I don't think returning this one too would make a difference. Nor should I downgrade to Windows 10 - when I had the previous laptop with this issue, tech support for the manufacturer asked me to clean install Windows 11 or Windows 10 to fix the issue, but the laptop completely lost any mouse function when I did that.
Is there anything else I can try, or should I resign to the fact that Windows 11 doesn't like integrated bluetooth receivers?
I have looked into possible solutions to this problem (which seems to be widespread one way or another) and managed to fix it, in part, by following these steps:
1) Changed Bluetooth power management (unticked the box that says "Allow Windows to turn off this device to save energy" in the Power Management section of the bluetooth adapter in Device Manager);
2) Updated driver from the manufacturer's website;
3) Disabled sleep function for the laptop through Power Management settings (I set the screen to never turn off, and the laptop to never go to sleep).
4) I also tried to go into Services and change the Log On settings of the bluetooth support service to "Local account", but this didn't seem to make a difference, and in fact it seemed to make the disappearing bluetooth receiver issue more frequent (although I have limited data to assert this).
While these steps have reduced the scope of the problem (e.g. if I close the lid and then return after a while, the bluetooth receiver works 95% of the time), they haven't eliminated it completely: if I leave the computer idle for more than a few minutes, (e.g. I have to accept a delivery, or I have to put something on the stove for lunch), when I return the toggle will still appear, but the bluetooth will no longer be working (and if I open the bluetooth settings, it will tell me "Bluetooth is off" even though the toggle is on). Shortly afterwards, regardless of whether I run the troubleshooter or not, the toggle will just disappear from both the notification bar and the settings, and the device manager will no longer show the existence of a bluetooth adapter.
I'm not sure how to fix the issue once and for all, but I already had this on two laptops with Windows 11 (I returned the first one because I thought it was a hardware issue, but it seems it's a software one that other people suffer from, too), so I don't think returning this one too would make a difference. Nor should I downgrade to Windows 10 - when I had the previous laptop with this issue, tech support for the manufacturer asked me to clean install Windows 11 or Windows 10 to fix the issue, but the laptop completely lost any mouse function when I did that.
Is there anything else I can try, or should I resign to the fact that Windows 11 doesn't like integrated bluetooth receivers?
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