Question Boot loop problem on new PC which was built by a professional PC builder ?

[4erepa]

Hello

I just got this new PC build brand new made by a professional PC builder and I used my old PSU for that new build. A couple of weeks went by and it started boot looping one time then turning on I thought it wass the PSU cuz everything else is new. The same guy changed it to a DeepCool 750w.

I'm not sure what the problem can be because i tried almost everything.
Tomorrow I will try using other outlets and without extensions with the new PSU.
I tried other outlets etc. with the old PSU but it was the same problem.

PC Specs
ASRock H610M-HVS/M.2 R2.0 (CPUSocket)
Intel Core i5-14600KF
NVIDIA GeForce RTX 3060
32GB Dual-Channel DDR4 @ 1596MHz
1863GB SPCC Solid State Disk (SATA (SSD))
476GB SOLIDIGM SSDPFKNU512GZH m.2
Windows 11 Home 64-bit

and i will share a video but idk how on this site here is link for it:
https://drive.google.com/file/d/1hARGmdl3GpUrvSGh32XkJXr1WDJGDyPv/view?usp=sharing

 

[logainofhades]

First off that professional ripped you off pairing that CPU with such a terrible motherboard. It has a terrible voltage regulation design, and no heatsinks for it. I would probably start with trying a single stick of ram at a time to make sure something isn't off with regards to ram. I would also recommend making sure your bios is up to date.

 

[Ralston18]

And where is that "professional"?

Any warranty?

Be careful what you do because that "professional" could claim that you violated the warranty terms.

 

[Gururu]

Is the seller still able to help or with warranty? If not and you are on your own, then you might try our suggestions. Otherwise make him fix it. First things first, did you give it time to see if it can work through the boot loop? I am guessing that you arent able to access the BIOS? Sometimes it will loop and then make it to the OS or BIOS after 5-15 minutes. If not try taking one of the RAM sticks out of a slot before boot (try both slots).

 

[4erepa]

Is the seller still able to help or with warranty? If not and you are on your own, then you might try our suggestions. Otherwise make him fix it. First things first, did you give it time to see if it can work through the boot loop? I am guessing that you arent able to access the BIOS? Sometimes it will loop and then make it to the OS or BIOS after 5-15 minutes. If not try taking one of the RAM sticks out of a slot before boot (try both slots).

no its like when i click the power button SOMETIMES not every time it boot loops(stays on for5 -1 0sec) one time nothing shows up then turns off then on again and it boots. i can play games perfecly fine on it.

 

[4erepa]

And where is that "professional"?

Any warranty?

Be careful what you do because that "professional" could claim that you violated the warranty terms.

No no i know him he wont. I have warranty one very part 2 years

 

[Gururu]

no its like when i click the power button SOMETIMES not every time it boot loops(stays on for5 -1 0sec) one time nothing shows up then turns off then on again and it boots. i can play games perfecly fine on it.

ok in that case you may just need a BIOS update or reset BIOS to default settings. Have you tried either?

 

[Misgar]

32,0GB Dual-Channel DDR4 @ 1596MHz

I see from the description of your RAM that it's probably being clocked at 1596MHz. Due to the way DDR4 works, the Double Data Rate part refers to data being transferred on both the positive and negative going edges of each clock cycle, so the effective data rate is 2 x 1596MHz = 3192MT/s (Mega Transfers per second).
https://en.wikipedia.org/wiki/DDR4_SDRAM

Running DDR4 at what is usually described as 3200MT/s involves enabling XMP (eXtreme Memory Profile) in the BIOS, also known as overclocking your memory.
https://en.wikipedia.org/wiki/Serial_presence_detect#Intel_Extreme_Memory_Profile_(XMP)

In some situtations, running your RAM at DDR4-3200 XMP can lead to instability. Although faster RAM is good for speeding things up, if it makes the computer unstable it's a bad thing.

The 14600KF is rated at DDR4-3200 by Intel so it should be OK at running the memory at 3200MT/s, but who knows?
https://www.cpu-world.com/CPUs/Core_i5/Intel-Core i5 i5-14600KF.html

Another thing to note is that when you switch on the computer, it might start to "retrain memory" which can take longer and may result in the computer rebooting several times.

If you feel sufficiently confident and know how to get into the motherboard BIOS (usually tap the Del or F2 repeatedly at switch on until the BIOS screen appears), you could try switching off XMP temporarily to see if it makes the computer more stable.

If you don't feel confident, ask the guy who built your computer if they tested the RAM with a bootable USB flash drive, loaded with a program called MemTest86. This program boots up the computer without disturbing Windows and spends several hours checking the stability of your RAM. If the builder didn't check RAM stability, I believe the job is only half done.

When MemTest86 displays errors, it usually means your memory is not 100% stable and the XMP speed probably needs to be reduced. You could for example reduce the XMP overclock to 3000MT/s and then check stability again with MemTest86.
https://www.memtest86.com/

I agree with @logainofhades that the ASRock H610M-HVS/M.2 is not an ideal pairing with the 14600KF with its nominal 125W rating.

According to this web site the 14600KF can pull up to 181W. With no heatsinks and a low number of "phases" on your mobo's Voltage Regulator Module stages, things could get toasty warm around the CPU socket.
https://www.techreviewer.com/tech-specs/intel-14600kf-tdp/

Nonetheless, since Asrock have made the H610M board's BIOS compatible with the 14600KF, it should boot up in a stable fashion. I just wouldn't want to run any really intensive games for many hours or perform long video rendering runs, because the VRMs could potentially reach 100°C, due to lack of heatsinks.

This photo gives an idea of what VRM heatsinks look like on a motherboard.

An H610M is less expensive than a board with a B760 or Z790 chipset and VRMs with more phases and heatsinks, but as it stands, the H610M mobo and 14600KF is not an ideal pairing.

If you're happy with the fact your system occasionally takes longer to boot up, it's probably not wise to start messing around in the BIOS, especially if you're unfamiliar with the options.

Good luck.

 

[4erepa]

i never turned on XMP but i will check bios right now to see if its on

 

[4erepa]

ok in that case you may just need a BIOS update or reset BIOS to default settings. Have you tried either?

i tried reseting bios by deafult nothing happend but i never tried to update bios

 

[4erepa]

I see from the description of your RAM that it's probably being clocked at 1596MHz. Due to the way DDR4 works, the Double Data Rate part refers to data being transferred on both the positive and negative going edges of each clock cycle, so the effective data rate is 2 x 1596MHz = 3192MT/s (Mega Transfers per second).
https://en.wikipedia.org/wiki/DDR4_SDRAM

Running DDR4 at what is usually described as 3200MT/s involves enabling XMP (eXtreme Memory Profile) in the BIOS, also known as overclocking your memory.
https://en.wikipedia.org/wiki/Serial_presence_detect#Intel_Extreme_Memory_Profile_(XMP)

In some situtations, running your RAM at DDR4-3200 XMP can lead to instability. Although faster RAM is good for speeding things up, if it makes the computer unstable it's a bad thing.

The 14600KF is rated at DDR4-3200 by Intel so it should be OK at running the memory at 3200MT/s, but who knows?
https://www.cpu-world.com/CPUs/Core_i5/Intel-Core i5 i5-14600KF.html

Another thing to note is that when you switch on the computer, it might start to "retrain memory" which can take longer and may result in the computer rebooting several times.

If you feel sufficiently confident and know how to get into the motherboard BIOS (usually tap the Del or F2 repeatedly at switch on until the BIOS screen appears), you could try switching off XMP temporarily to see if it makes the computer more stable.

If you don't feel confident, ask the guy who built your computer if they tested the RAM with a bootable USB flash drive, loaded with a program called MemTest86. This program boots up the computer without disturbing Windows and spends several hours checking the stability of your RAM. If the builder didn't check RAM stability, I believe the job is only half done.

When MemTest86 displays errors, it usually means your memory is not 100% stable and the XMP speed probably needs to be reduced. You could for example reduce the XMP overclock to 3000MT/s and then check stability again with MemTest86.
https://www.memtest86.com/

I agree with @logainofhades that the ASRock H610M-HVS/M.2 is not an ideal pairing with the 14600KF with its nominal 125W rating.

According to this web site the 14600KF can pull up to 181W. With no heatsinks and a low number of "phases" on your mobo's Voltage Regulator Module stages, things could get toasty warm around the CPU socket.
https://www.techreviewer.com/tech-specs/intel-14600kf-tdp/

Nonetheless, since Asrock have made the H610M board's BIOS compatible with the 14600KF, it should boot up in a stable fashion. I just wouldn't want to run any really intensive games for many hours or perform long video rendering runs, because the VRMs could potentially reach 100°C, due to lack of heatsinks.

This photo gives an idea of what VRM heatsinks look like on a motherboard.

An H610M is less expensive than a board with a B760 or Z790 chipset and VRMs with more phases and heatsinks, but as it stands, the H610M mobo and 14600KF is not an ideal pairing.

If you're happy with the fact your system occasionally takes longer to boot up, it's probably not wise to start messing around in the BIOS, especially if you're unfamiliar with the options.

Good luck.

check this photos i cant find xmp i searched the net and the bios dident find xmp but found this check em:https://drive.google.com/drive/folders/1qYMHng0wT57zKWAkBpmnhwmrHhT4vhWE?usp=drive_link

 

[4erepa]

I see from the description of your RAM that it's probably being clocked at 1596MHz. Due to the way DDR4 works, the Double Data Rate part refers to data being transferred on both the positive and negative going edges of each clock cycle, so the effective data rate is 2 x 1596MHz = 3192MT/s (Mega Transfers per second).
https://en.wikipedia.org/wiki/DDR4_SDRAM

Running DDR4 at what is usually described as 3200MT/s involves enabling XMP (eXtreme Memory Profile) in the BIOS, also known as overclocking your memory.
https://en.wikipedia.org/wiki/Serial_presence_detect#Intel_Extreme_Memory_Profile_(XMP)

In some situtations, running your RAM at DDR4-3200 XMP can lead to instability. Although faster RAM is good for speeding things up, if it makes the computer unstable it's a bad thing.

The 14600KF is rated at DDR4-3200 by Intel so it should be OK at running the memory at 3200MT/s, but who knows?
https://www.cpu-world.com/CPUs/Core_i5/Intel-Core i5 i5-14600KF.html

Another thing to note is that when you switch on the computer, it might start to "retrain memory" which can take longer and may result in the computer rebooting several times.

If you feel sufficiently confident and know how to get into the motherboard BIOS (usually tap the Del or F2 repeatedly at switch on until the BIOS screen appears), you could try switching off XMP temporarily to see if it makes the computer more stable.

If you don't feel confident, ask the guy who built your computer if they tested the RAM with a bootable USB flash drive, loaded with a program called MemTest86. This program boots up the computer without disturbing Windows and spends several hours checking the stability of your RAM. If the builder didn't check RAM stability, I believe the job is only half done.

When MemTest86 displays errors, it usually means your memory is not 100% stable and the XMP speed probably needs to be reduced. You could for example reduce the XMP overclock to 3000MT/s and then check stability again with MemTest86.
https://www.memtest86.com/

I agree with @logainofhades that the ASRock H610M-HVS/M.2 is not an ideal pairing with the 14600KF with its nominal 125W rating.

According to this web site the 14600KF can pull up to 181W. With no heatsinks and a low number of "phases" on your mobo's Voltage Regulator Module stages, things could get toasty warm around the CPU socket.
https://www.techreviewer.com/tech-specs/intel-14600kf-tdp/

Nonetheless, since Asrock have made the H610M board's BIOS compatible with the 14600KF, it should boot up in a stable fashion. I just wouldn't want to run any really intensive games for many hours or perform long video rendering runs, because the VRMs could potentially reach 100°C, due to lack of heatsinks.

This photo gives an idea of what VRM heatsinks look like on a motherboard.

An H610M is less expensive than a board with a B760 or Z790 chipset and VRMs with more phases and heatsinks, but as it stands, the H610M mobo and 14600KF is not an ideal pairing.

If you're happy with the fact your system occasionally takes longer to boot up, it's probably not wise to start messing around in the BIOS, especially if you're unfamiliar with the options.

Good luck.

shall i try somehow to underclock it???

 

[USAFRet]

No no i know him he wont. I have warranty one very part 2 years

So let this professional fix it.
Thats what the warranty is for!

 

[Misgar]

check this photos i cant find xmp i searched the net and the bios dident find xmp but found this check em:https://drive.google.com/drive/folders/1qYMHng0wT57zKWAkBpmnhwmrHhT4vhWE?usp=drive_link

Your link takes me to a login screen so it's not much use (chocolate teapot).

Have you downloaded the user manual from the Asrock web site?

If you go tp Page 42, it shows 'DRAM Configuration' under the 'OC Tweaker' tab. That's where I'd start looking for the XMP setting, but it might be somewhere else, e.g. 'CPU configuration'. Hunt around, it should somewhere, buried in the sub menus.
https://www.manuals.co.uk/asrock/h610m-hvsm2-r20/manual?p=49

Ask the builder if they ran MemTest86 or something similar to check RAM stability thoroughly, or did they just power on the computer and say "Hmm, that looks good enough"?

In the image below, it shows 'Target Memory Speed = 2133MHz" in yellow text.

2133MHz (which I prefer to call 2133MT/s) is the JEDEC default (non XMP) speed of many DDR4 DRAM modules. It's the speed RAM starts up at when you set the BIOS back to default settings, before invoking XMP.

If you see 2133MHz, the RAM probably isn't being overclocked with XMP.. The true memory clock speed for 2133MT/s is 1066MHz.

If you see 3200MHz here, the RAM probably is being overclocked to 3200MT/s with a true memory clock speed of 1600MHz.

The system should work at 3200MT/s, but ought to be more stable at 2133MT/s.