Question Brand New PC randomly restarts with no error messages ?

[ZeonZenes]

So I just had this PC built at Micro Centre a week ago as of today and after a few days of use it began to randomly restart with no error message. A key thing with these restarts is that when they happen, everything ceases to function one bit at a time. First, my bluetooth audio goes out and this is when I know it's about to happen. The video I'm watching will still be playing but it might get pretty laggy. Then i lose functionality for interacting with all but 1 application which I'll be able to use for a short period of time before that also stops functioning.

Usually it's my browser where I can swap tabs and scroll, but I cannot play videos or refresh a page because by then my wifi is gone I just can't tell. I'm usually able to Alt + Tab to different application windows but they're all frozen in time. After about 4ish minutes of this purgatorial shut down, the monitor will finally cut out and show "No Signal", followed shortly by the sound of my Bluetooth speaker re-connecting to the PC as the PC has just restarted.

Here's my specs: Let me know if I need to give more info than this

It has restarted when I'm gaming, when I'm just watching Youtube, when I'm at work and left the computer idle or downloading something. It restarts multiple times a day, usually an hour or more in-between restarts but it has restarted twice in 15 minutes one time. I just had a restart where I had a game running for several hours, then switched to a different game, and then closed said game, and as the computer had nothing going on except a video playing, it froze and began the restart process.

Things I've tried where a restart occurred after:

• Memtest: Came back with nothing.
• /scannow in cmd: Found corrupt files and cleaned them up.
• Verified that all my drivers are up to date, I'm using Armoury Crate to keep everything up to date.
• I've tried to monitor temperatures, voltage, and fan RPM using Armoury Crate and everything appears normal.
• Changing Power Settings in Control Panel
• - I've swapped from Balanced plan to High Performance
• Disabled "Restart if System Failure" setting.
• Checked Event Viewer but haven't seen anything that might indicate what's happening - not that I would know as I'm not tech savvy at all.
• Turned off all hibernation and sleep settings in Control Panel
• Updating to the latest optional update for Windows

Other fixes I've tried that I can't remember, I've been troubleshooting this for days now.

Additionally, all my parts are brand new from Amazon, nothing is refurbished or used. The only thing I haven't tried is updating my BIOS as a new version came out 13 days after the versions I'm on now (Sept 5th update vs Sept 18th update). but I'll be damned if that's really the cause.

I've got work all day tomorrow so I'll check back here when I get home.

 

[MoroMoro]

Firstly, what's you PSU looking like? Though you did say voltages are normal, voltage alone can't tell much in terms of a power delivery issue, from what I know (I don't know much)

And second, have you tried booting and testing in safe mode?

Could either be an electrical issue or software related. Could also be someone messing with you Haha.

 

[ZeonZenes]

Firstly, what's you PSU looking like? Though you did say voltages are normal, voltage alone can't tell much in terms of a power delivery issue, from what I know (I don't know much)

And second, have you tried booting and testing in safe mode?

Could either be an electrical issue or software related. Could also be someone messing with you Haha.

Hi, thanks for the reply, I thought the PSU was included in the images I attached but it wasn't.

The PSU I'm using is a brand new "MSI MAG A850GL PCIE5 850 W 80+ Gold".

I haven't tried booting into Safe Mode due to how completely random and infrequent the restart is as Ive gone 4-6 hours of active use without anything and I'm not really sure what I can and can't do in Safe Mode while waiting for the restart to happen.

 

[ZeonZenes]

Update: I've been keeping a log of every application I open since the last restart. It's been 3 days now with no restart and I haven't changed anything since the last restart so it's as if the problem magically went away on it's own? But I still don't know what caused it and whether or not it's resolved or not.

edit: PC restarted hours after I posted this reply, absolutely no idea what's causing it. Restarted again while I was at work hours later.

 

[ZeonZenes]

Update again: This post is dead in the water I guess, but I still haven't resolved the issue. I've updated my BIOS now and bought a new Wifi Card with better signal strength as I noticed that my restarts mainly occurred when the bandwidth in my house was being used heavily. Got 3 restarts directly after doing this so I tried updating my Graphics Drivers again and we'll see how that works for now.

Running out of options and non one anywhere I posted about this has been able to help me.

 

[lava2]

overheating or a broken power supply, faulty RAM, a virus, drivers, Windows updates,

 

[ZeonZenes]

overheating or a broken power supply, faulty RAM, a virus, drivers, Windows updates,

Well I covered pretty much all of this in my first post or updates.