About 4 month ago I brought a Brother laser printer "HL-4070CDW," one of the best printers I've ever brought. My problem is every now and then the print will go offline. This happens for the two of three computers I have. Two of them having Windows 7 and the third having XP which is fine. When the printer goes offline I can not put in online again. The only way to do this would be to uninstall and reinstall it. After awhile this became a pain. If anyone knows a way to fix please I would like to know how. Thanks
Solution
My Brother MFC-J835DW was offline. I just installed a new modem/rotor. When I was looking at "device/printer" in windows 8 my printer info said it recognized the new SSDI and Password. I tried everything. Finally I was going to uninstall and reinstall, but I wasn't sure how to, googled reinstall printer and found great directions in a YOUTUBE video. But what was so great that none of the other "helps" had mentioned was actually resetting the "network" on the actual printer. I did that and guess what my printer is now happy and printing. My advise go to google type in "reinstalling brother printer" and watch the YOUTUBE video and follow the directions!
Hi again everyone!! Several months ago my brother printer was offline. I was ready to uninstall and reinstall the printer when I went to YouTube and found a great video that reset the network. Well I had to get a new rotor/modem and guess what it happened all over again, my printer was offline. I found the video and followed the directions and now my printer is working again. This time I'm pasting the video here so everyone can try. It doesn't matter which printer you have, the directions are all the same. Good Luck.
https://www.youtube.com/watch?v=kMAqUwnvADE
https://www.youtube.com/watch?v=kMAqUwnvADE
Hello, just thought I would weigh in on this after doing much research and having much frustration with this problem also on our 4570 cdw machine. I am not really technically inclined but I don't give up too easily when problem solving as I really hate to leave something unsolved so my solution may not work for everyone but it is at least doable by everyone. 
As many here stated for over the last year when offline showed up would just uninstall and reinstall with the driver I already has on my computer to get it to work again and it did work for awhile before happening again.This last time I could not get it to reinstall, it just couldn't seem to find it so I looked at the various solutions on this thread and some, though they may have worked were just way over my non techie head so using the idea of youtube put forth by Kayjayo and searched installing the 4570 and found a video that was for my printer. But, and this is important, I first decided to check online for an updated driver and not use the one on my computer and I found one on the brother website. I have checked for updated drivers before through the printer app on the computer but never found one so its worth looking online and downloading. I had to uninstall the old drivers first.
So basically all I did was go online to brother and update the driver and then follow the you tube video to install the printer just as if the first time. Here is the link https://www.youtube.com/watch?v=CK-rMfFwE0Y
When I was done and the computer rebooted it showed a different status monitor icon that before and it was still offline, ugh.... but when I had gone through the installation steps before there was a check box for a network troubleshooting tool and guess what, I was able to use that to fix it automatically! I just troubleshooted the printer, and actually I can't remember if the network troubleshooter just came up automatically when I clicked trouble shoot or not but it worked.
In any case I don't know if the new driver is all I really needed or something else made it work, time will tell.... oh by the way this is for windows 7 pc, I have yet to retry our laptops, both windows 7 and windows 8. Also, we connect just as the video showed, through our router, not directly wireless so might have different setup for different connection type. But I am thinking as everyone stated this problem only would occur through a router and that has to do with ip addresses or something, thats where i get lost. hope this helps someone
As many here stated for over the last year when offline showed up would just uninstall and reinstall with the driver I already has on my computer to get it to work again and it did work for awhile before happening again.This last time I could not get it to reinstall, it just couldn't seem to find it so I looked at the various solutions on this thread and some, though they may have worked were just way over my non techie head so using the idea of youtube put forth by Kayjayo and searched installing the 4570 and found a video that was for my printer. But, and this is important, I first decided to check online for an updated driver and not use the one on my computer and I found one on the brother website. I have checked for updated drivers before through the printer app on the computer but never found one so its worth looking online and downloading. I had to uninstall the old drivers first.
So basically all I did was go online to brother and update the driver and then follow the you tube video to install the printer just as if the first time. Here is the link https://www.youtube.com/watch?v=CK-rMfFwE0Y
When I was done and the computer rebooted it showed a different status monitor icon that before and it was still offline, ugh.... but when I had gone through the installation steps before there was a check box for a network troubleshooting tool and guess what, I was able to use that to fix it automatically! I just troubleshooted the printer, and actually I can't remember if the network troubleshooter just came up automatically when I clicked trouble shoot or not but it worked.
In any case I don't know if the new driver is all I really needed or something else made it work, time will tell.... oh by the way this is for windows 7 pc, I have yet to retry our laptops, both windows 7 and windows 8. Also, we connect just as the video showed, through our router, not directly wireless so might have different setup for different connection type. But I am thinking as everyone stated this problem only would occur through a router and that has to do with ip addresses or something, thats where i get lost. hope this helps someone
Through your printer, print out the network settings. On this you will get your printers IP address. type the IP address into your web browser.
Then find the network tab, then find the wireless tab. Look for IPv6 and switch it to "enabled". Then reboot your computer, printer and your wireless router. Worked for me!
Good luck!
Then find the network tab, then find the wireless tab. Look for IPv6 and switch it to "enabled". Then reboot your computer, printer and your wireless router. Worked for me!
Good luck!
I had tried all the options listed here and nothing worked. I didn't have some of the Check Box settings that were suggested here, and adding a new port didnt work. There were many suggestions here to pritn off the startup sheet to get the Printers IP, then login via the web browser, but of course if the wireless print is offline you wont be able to browse to it. So as obvious as it sounds, you will need to plugin the cable that came with the printer just to be able to access the admin panel. Once you do that you will be able to resolve the problem, print a test sheet while wired up, then unplug cable and print it again. Hey presto, it works. But since this has happened a few times, Im going to keep the Cable at arms reach. Hope this helps.
Thanks for the tip. As soon as I changed mine from public to Private, it started printing ! I think somehow after installing new firewall to several computers, the network was unknowingly set to public on all of them and was causing all these print issues. So the remedy was to reset to home network on each computer. Thanks again !
retired_again
Commendable
- Mar 1, 2016
- 1
- 0
- 1,510
I had the same problem with a Brother MFC-J5720DW. It would sometimes show as offline from one of my PC's, even though I could access it from another. I resolved the problem by changing the device port address to the one that shows in the window on the printer. These are the steps that I took:
1. Identify the IP address in the printer. To do this:
1.1 go to the panel on the printer itself.
1.2 Select Tools
1.3 Select WIFI
1.4 Select TCP/IP
The IP Address will appear in the display.
2. Change the IP Address in the printer properties on your PC. To do this:
2.1 Open Devices and Printers
2.2 Right click on your printer
2.3 Select "Printer Properties" (Not "Properties")
2.4 Open "Ports" Tab
2.5 Find the port for your printer in the list and select it
2.6 Click "Configure Port"
2.7 Change the IP Address to the one you found in Step 1 above.
2.8 Click "OK"
That should do it. As long as all of your devices remain powered up, this dynamic IP address should not change. If it does, then the printer will stop and show as "Offline." If that happens, re-do the 2 steps above.
1. Identify the IP address in the printer. To do this:
1.1 go to the panel on the printer itself.
1.2 Select Tools
1.3 Select WIFI
1.4 Select TCP/IP
The IP Address will appear in the display.
2. Change the IP Address in the printer properties on your PC. To do this:
2.1 Open Devices and Printers
2.2 Right click on your printer
2.3 Select "Printer Properties" (Not "Properties")
2.4 Open "Ports" Tab
2.5 Find the port for your printer in the list and select it
2.6 Click "Configure Port"
2.7 Change the IP Address to the one you found in Step 1 above.
2.8 Click "OK"
That should do it. As long as all of your devices remain powered up, this dynamic IP address should not change. If it does, then the printer will stop and show as "Offline." If that happens, re-do the 2 steps above.
I was having the same problem with a Brother 6180DW. It just recently started, I had not had the problem in the several years that I owned it. Sp I was trying all kinds of different fixes. Spent at least an hour on it maybe 2. Didn't try any from here because I all the sudden wondered if I deleted the printer profile and re-added it if it would work. It did, took about 15 seconds. I don't know if it will permanently fix the problem, but hey, it was really easy.
Huh! Amazing that a thread started in 2010 still is active. And a reply was posted as I was reading the thread, what are the chances of that?
Just tells me that this is a super widespread problem. Why isnt brother fixing it?
I can print right after I restart the printer, but less than 30 seconds later, it goes into "deep sleep" and doesn't wake up for printing. All the laptops report the printer as being "offline".
I am going to try the static IP and disabling APIPA.
Just tells me that this is a super widespread problem. Why isnt brother fixing it?
I can print right after I restart the printer, but less than 30 seconds later, it goes into "deep sleep" and doesn't wake up for printing. All the laptops report the printer as being "offline".
I am going to try the static IP and disabling APIPA.
Someone Somewhere
Titan
- Sep 23, 2012
- 22,291
- 8
- 84,965
This isn't really a solution, just an observation. I noticed that if I just left the document(s) in the printer queue, after about 30 seconds or so the printer would "wake up" and start spitting everything out. BTW, I just moved from AK and the Brother Printer did not make the cut. Mainly because of this problem. I'll not be replacing it with a Brother...
As previously posted, the fix under windows 7+ is the stop/restart the spooler service. It's a windows issue, not the network or printer. And, it typically happens a lot with wifi connections, especially where the printer port is WSD.
a - in the your search pane (bottom left), type 'services' and open up the windows services app/control panel.
b - scroll down to the 'Print Spooler', right click, 'stop', then 'start'
no need to repower the printer, or set up a static address, which is a pain, as everything uses dhcp.
enjoy!
- jpete5
a - in the your search pane (bottom left), type 'services' and open up the windows services app/control panel.
b - scroll down to the 'Print Spooler', right click, 'stop', then 'start'
no need to repower the printer, or set up a static address, which is a pain, as everything uses dhcp.
enjoy!
- jpete5
OMG!!! jpete5 you ROCK!!!
Have been dealing with this issue for years!! So frustrating...was just going to throw the printer out as it takes so much time to figure it out!
I will keep your instructions handy for the future!
THANK YOU!!!
Patti
Have been dealing with this issue for years!! So frustrating...was just going to throw the printer out as it takes so much time to figure it out!
I will keep your instructions handy for the future!
THANK YOU!!!
Patti
I have a DCP-L2540DW Brother printer.
Problem: Printer prints via Airprint initially, but after deep sleep, I get the "No Airprint Printers Found" error
Solution:
1. Go to printer's webpage settings.
2. Under Network-> Wireless : Disable APIPA
3. Under IPv6 : Switch ON
Airprint now works , even waking up the printer from deep sleep.
Thanks to everyone here in this thread for your help!
Regards,
mburg777
Problem: Printer prints via Airprint initially, but after deep sleep, I get the "No Airprint Printers Found" error
Solution:
1. Go to printer's webpage settings.
2. Under Network-> Wireless : Disable APIPA
3. Under IPv6 : Switch ON
Airprint now works , even waking up the printer from deep sleep.
Thanks to everyone here in this thread for your help!
Regards,
mburg777
frantcie21
Commendable
- Oct 7, 2016
- 2
- 0
- 1,510
After a PC update or anytime the Brother printer goes offline, with your PC browser window open try turning off the printer power switch, then turning it back on. The printer may go back online by itself.
For years my HL-5370DW Series Brother laser printer drove me crazy going offline. It is in the bedroom, wirelessly connected from the living room. Sometimes I could get it back online only with help from a Brother CS or Geek Squad reinstallation. What a pain! I was leaving the printer on all the time afraid to turn it off.
When the printer went offline with every WIN10 update, too, I finally switched it off, ready to give it away.
Then one last try.
I turned the power switch back on and just for fun tried to print a random page and it printed!
This still works every time.
Even moving house I just updated WIN10 in the new apartment living room, opened to a browser page, plugged in the Brother printer in the bedroom, and turned on the printer's power switch. Then back to the PC and ordered it to print a page. The printer found the wireless connection and printed.
Now I love my Brother printer!
For years my HL-5370DW Series Brother laser printer drove me crazy going offline. It is in the bedroom, wirelessly connected from the living room. Sometimes I could get it back online only with help from a Brother CS or Geek Squad reinstallation. What a pain! I was leaving the printer on all the time afraid to turn it off.
When the printer went offline with every WIN10 update, too, I finally switched it off, ready to give it away.
Then one last try.
I turned the power switch back on and just for fun tried to print a random page and it printed!
This still works every time.
Even moving house I just updated WIN10 in the new apartment living room, opened to a browser page, plugged in the Brother printer in the bedroom, and turned on the printer's power switch. Then back to the PC and ordered it to print a page. The printer found the wireless connection and printed.
Now I love my Brother printer!
JackoGarvey32
Prominent
- Mar 25, 2017
- 2
- 0
- 510
Well, it's been going on 7 yrs since you gave that answer, Viper, to the owner of the Brother's printer . . . it works but . . . unfortunately the techs at Brothers forgot read your answer .... still muddling around ... glad I found this site.. Thanks. PS Same sh_t happening with issues like "wandering cursors" on Dell laptops that don't seem to have a solution... I had updated the driver for my Latitude 610 as one fella suggested to a Synaptic driver, which actually allowed me to go in and turn THE TOUCHPAD OFF completely... now I have a Dell Inspiron 3551 and my local computer fix-it fella says that Dell and Synaptics had a falling out and so you can't get a Synaptic driver for the 3551 ... amazing how this stuff is never fixed!! Anyhow, enough whining... thanks for posting the fix for the Brother's offline issue!! *;o)
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