Brought a refurbished laptop..

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awb555

awb555

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Dec 14, 2014
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I brought a refurbished laptop with Windows 10. I installed Norton on it. I did a scan and it detected "kms-r@1nhook". Did I get sold a PC with illegal Windows?
 
Solution
Wolfshadw
Of course, the new hard drive may or may not be from a similar Dell. If it isn't, it won't work either. Even if it is, if it's another Enterprise edition that requires validation through the company servers (doesn't need to validate every day), you've waste even more time and it may quit working at any time again.

To me it sounds like he doesn't actually have any legitimate keys and he's stalling. I'd be talking with Newegg and start asking for your money back.

-Wolf sends
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Illegal.. no you can download Windows 10 for free but kms-r@1nhook is a activation loop, kill that and buy a Windows 7 key/Disk off ebay and do the Win 10 Assistive Tech upgrade while you still can. OR return the Laptop the option is yours.

Legit Win 7 key under Microsoft's TOS for sales " Disk with Authentic Serial # and option for original Hard Drive" $15
http://

Assistive Technologies upgrade
https://www.microsoft.com/en-us/accessibility/windows10upgrade

You have till the 25th to do this before the loophole is closed.
 
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Kill kms authentication loop program then follow this, you will need a key though.

https://docs.microsoft.com/en-us/windows/deployment/volume-activation/activate-using-key-management-service-vamt

The program runs in the background and just loops the 30 day trail window, its not hard to kill and get a active key working no need to reinstall. If you have a problem with this then take it to Newegg, they will not be happy with having something like that sold through them and will defiantly make the situation right.
 
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I did a reformat and no more "kms-r". Windows shows:
http://i46.photobucket.com/albums/f120/awb555/Capture_zps54ctqqum.png



I did contact Newegg, the seller did send me a key..HOWEVER when I try to use it I see this:
http://i46.photobucket.com/albums/f120/awb555/00784482-d0cb-4fce-a777-d8c868e4bdda_zpsjjmbqhc7.png
As I said above the "kma-r" is gone. What to do now??
 
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Why the "kms-r" in the first place? What does "Windows is activated using your organization's activation service" mean?

Did I get a fake or a bad code from the seller?
 
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[strike]The only reason I can think of for them to use a cracked OS is for nefarious purposes(spyware, malware, possibly a hidden crypto virus) as there was absolutely no reason for it if the system was originally installed with windows which is what it looks like to me since it activated.[/strike] *Update* somehow missed that second error. Kinda odd it is still trying to use the VL after a clean reinstall usually on WIn 10 you only see a VL on Enterprise and Education versions of Win 10.

The specific phrase"Windows is activated using your organization's activation service" usually indicates a volume licence and I have seen it on a few systems with preinstalled versions of Win 10.

As for the code you'd need to contact Microsoft to have that checked out.
 
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Ok. Windows 10 Pro was never activated on this system. What the first image is telling you is that Windows uses the organizations activation process in order to activate Windows. Since the computer is no longer associated with an organization, it cannot use the original organizatrion's activation process.

The short of this is some company replaced a bunch of their Dell computers. Somehow, the Newegg 3rd Party seller got hold of one (or more) of these and "refurbished" them. What they SHOULD have done is purchase a new Windows license and reinstalled Windows onto the system. It's obvious that they didn't

Now when you contacted Newegg and the 3rd Party seller sent you a key, it was the original key that requires validation from the original companies validation process (domain / SCCM servers). Since your computer has no way of contacting those servers, it cannot validate and Microsoft has the product key you were sent as belonging to the original company (not you). That's why you are getting the error message in the second image.

-Wolf sends
 
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Of course, the new hard drive may or may not be from a similar Dell. If it isn't, it won't work either. Even if it is, if it's another Enterprise edition that requires validation through the company servers (doesn't need to validate every day), you've waste even more time and it may quit working at any time again.

To me it sounds like he doesn't actually have any legitimate keys and he's stalling. I'd be talking with Newegg and start asking for your money back.

-Wolf sends
 
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Solution


How do I know if it requires validation through the company servers?
The current one says Windows 10 pro.
 
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Contact Dell with the computer's Service Tag (should be printed on the bottom of the laptop). Find out what version of Windows was originally installed onto this system. If it's Enterprise or says something like Volume Licensing, then it likely requires validation through company servers, but again, I strongly advise just starting the return for refund process and look elsewhere for a computer. If it says something like Windows Pro for Workstations, then contact Dell to see if you can download/purchase the recovery ISO.

-Wolf sends
 
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I contacted Dell with the computer's Service Tag they said "Windows 7".
The seller sent me a new SSD....... Yet again a pirated Win 10 pro. Don't have time to send it back because its a Christmas gift.
Called Newegg to give them the only option which is to buy me a Windows Pro disk. Let see how that goes!

Also what is "'kms connection broker" and what does it do?
Do I need both "kms-r@1n and kms connection broker" to have Windows think its real? (until I can get a real Windows key)
 
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If I see things like kms-r@1n or kms pico on a PC my first question is "OK, where did you get this PC?" That is ridiculous if you are getting anything from newegg or even eBay with bootleg Windows. I would send it back and demand a refund and not buy from that seller again, perhaps inform Newegg of this. If you want to make that OS work you'd have to delve into shady programs that counter Windows activation, which I personally do not recommend because it's against a lot of TOS and it's an easy way to get malware.
 
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If Dell says the the system originally came with Windows 7, you might want to check and see if the system even supports Windows 10 (check the support page for Windows 8/8.1/10 drivers for download).

The problem you might run into here is sometimes, you cannot just get a generic Windows OS and install it on a Dell laptop. Sometimes, the laptops require custom settings within Windows in order for it to run stable on the system. This is why they provide you either with a Recovery Disk or the means to create a Recovery Disk.

The next problem is that if this WAS a corporate system under volume licensing, then the recovery disk option is probably through the original company (though asking Dell was an option).

What I would TRY and do in time for Christmas would be to use the Windows 10 Media Creation Tool to create an ISO for your laptop. If you're getting a Windows 10 Pro for Workstations license, then be sure to follow the pertinent instructions listed on that site. You'll skip the activation process until you get the valid Windows 10 product key. Format the drive and install the OS from scratch.

You can run a non-activated Windows 10 machine (minus some personalization functions) without issue, at least, you can with Windows 10 Home, and just hope the installation works on your laptop.

If that doesn't work, then hope the license key you get from Newegg allows it to work.

If not, then your last option would be to work with Dell (if you can) and get a Windows 7 recovery disk from them (at your cost).

Just a heads up about working with Dell. A number of years back (less than 10), my nephew came to me with computer problems and asked me to look into them. I did everything I could think of and then decided to just do a recovery. My nephew didn't have a recovery disk and I couldn't create one from the recovery partition.

So I contacted Dell. I gave them the Service Tag and they asked what company I worked for. I told them this was a used personal computer that my nephew had purchased and they told me that I needed to have what amounted to a written transfer of ownership letter from the original company. Of course, I couldn't provide them with one, because my nephew bought it from a guy he knew, who bought it from a guy he knew, who got it from who knows where.

Dell refused to assist me with that computer and my nephew was out his money.

As for the KMS Connection Broker - doing a search online only shows me that most people don't know what it is for sure. Only one post I saw definitively states it was the Microsoft Key Management Service.

-Wolf sends
 
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I appreciate ALL the advice!! Hard to pick only one answer for this topic. So I'm picking the person who seemed to take the most time out of their day to help.
Thanks Wolfshadw
 
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