Question BSOD Destoying my will to live!

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Dec 30, 2021
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Hopefully i am in the right section, i have put my problem in the windows 11 section but this was also happening on windows 10 in the past 5-6 months ( I ended up quiting pc gaming because i hit a dead end).

Basically i am getting constant BSOD and have done everything i can think of, even downloading dodgey money grabbing driver installer assisting programs to try and find the problem. The latest BSOD info from WhoCrashed is here:

On Thu 30/12/2021 11:10:27 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\123021-6421-01.dmp
This was probably caused by the following module: win32kbase.sys (0xFFFF91A118CED0B6)
Bugcheck code: 0x3B (0xC0000005, 0xFFFF91A118CED0B6, 0xFFFFA60C80336A90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\win32kbase.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Base Win32k Kernel Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Now this BSOD is one of many and never the same i have the rest saved on my mobiles camera roll as the dump files i had on the others are lost since i have wiped and freshly installed windows a few times and this did nothing.

Quick background info:
No new hardware
Done SFC /scannow all that they never come up with any problems
Seems to happen more during gaming but can sometimes be random ( start pc up do something else come back and pc is dead)
Not sure if normal but pc once BSOD will not restart or if it does will restart into another BSOD til i manually reset pc
Wiped OS several times
Drivers all up to date according to intel driver assist/nvidia/windows

System info:

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-AVBME0F
System Manufacturer PC Specialist LTD
System Model Vortex 2000
System Type x64-based PC
System SKU 1336396
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 3004, 12/07/2021
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX Z370-E GAMING
BaseBoard Version Rev X.0x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.22000.1"
Username DESKTOP-AVBME0F\danie
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.2 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 28.8 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes


Basically any help would be grateful i have no idea what causes it and its never the same BSOD ill list them here:

KERNEL_AUTO_BOOST_INVALID_LOCK_RELEASE
ATTEMPTED_WRITE_TO_READONLY_MEMORY What failed: USBXHCI.SYS
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED What failed: dxgmms2.sys
EXCEPTION_KERNEL_MODE_TRAP What failed: afd.sys
PAGE_FAULT_IN_NONPAGED-AREA What failed: win32kfull.sys
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED <---- few more of these no What failed attached to them

Thanks for any help or info on whats causing it
 

gardenman

Splendid
Moderator
I ran the new dump file through the debugger and got the following information: https://jsfiddle.net/ynvcqk02/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:010922-5390-01.dmp (Jan 9 2022 - 06:02:16)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: iCUE.exe)
Uptime:0 Day(s), 0 Hour(s), 04 Min(s), and 57 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 11 Master
Moderator
what corsair do you have apart from the AIO? surely link and Icue wouldn't conflict with each other.

I know I mentioned it before but last BSOD dumps didn't show any Icue on PC, now there are some.
Feb 14 2020CorsairLLAccess64.sysCORSAIR iCUE Software driver
Jun 30 2020CorsairVBusDriver.sysCorsair Virtual Device driver (Corsair Utility Engine) http://www.corsair.com/
Jun 30 2020CorsairVHidDriver.sysCorsair Virtual Device driver (Corsair Utility Engine) http://www.corsair.com/
and they seem old.

Latest version of CorsairVBusDriver.sys is from December 2020 so there is a newer version of Icue since the one you on. I have it installed and just checked the release date of the driver version.

Current version of Icue is 4.18.209, you might need to download it from the corsair website.
 
Dec 30, 2021
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Final update as all seems well now. Completely wiped SSD and fresh installed windows 11. Still kept BSOD whenever i would watch YouTube now strangley enough, checked device manager and it showed a few faulty drivers in the motherboard.
Went to Asus website for motherboard drivers and didn't know that the Asus Armoury Crate was a driver installer i thought it would just be something to do with LEDs or something like ICUE. Installed drivers and have had no problems at all in couple of days and PC seems to actually be running better.

Thanks for all the help this can now be closed!
 
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