Question BSOD on Lenovo Yoga 15 laptop ?

[Christian00]

Hello,
it's been a few days that my laptop gets a BSOD when I watch a video or use web browser. Updating the drivers and doing a clean installation didn't resolve it.

Windows version: Windows 10, 10.0, version 2009, build: 19045
Hardware: 20ALDU637T, LENOVO
CPU: GenuineIntel Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 8664, level: 6
NVIDIA GeForce 840M

Dump Files: https://www.dropbox.com/s/qpm6brla3l1w8ex/040623-18578-01.zip?dl=0

 

[Ralston18]

Also take a look in Reliability History and Event Viewer.

Either one or both tools may be capturing some event just before or at the time of the BSODs.

Reliability History is much more user friendly and the time line format may reveal some pattern or specific starting point of the BSODs.

Event Viewer requires more time and effort. No need to rush through it all.

To help:

http://www.tomshardware.com/faq/id-3128616/windows-event-viewer.html

See what you can find.

 

[ubuysa]

Based on the dumps, my first suggestion would be that you update Malwarebytes. Two of the dumps specifically reference Malwarebytes drivers (MbamChameleon.sys and farflt.sys) and both drivers are very old...

1: kd> lmDvmMBAMchameleon
Browse full module list
start             end                 module name
fffff806`77a60000 fffff806`77a93000   MbamChameleon T (no symbols)          
    Loaded symbol image file: MbamChameleon.sys
    Image path: \SystemRoot\System32\Drivers\MbamChameleon.sys
    Image name: MbamChameleon.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Apr  8 17:06:03 2019 (5CAB554B)
    CheckSum:         00032AA0
    ImageSize:        00033000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

1: kd> lmDvmfarflt
Browse full module list
start             end                 module name
fffff806`6a490000 fffff806`6a4ca000   farflt   T (no symbols)          
    Loaded symbol image file: farflt.sys
    Image path: \SystemRoot\system32\DRIVERS\farflt.sys
    Image name: farflt.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Jun  7 22:06:29 2019 (5CFAB5B5)
    CheckSum:         0003CF08
    ImageSize:        0003A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

I'm not suggesting that Malwarebytes is at fault here, but it's well known that it's a product that must be kept regularly updated. You need to do that before moving on with any troubleshooting.

BTW, if you're running Windows 10 build 19045 then you're running version 22H2 and not 2009....

 

[Christian00]

I checked and the main error is 0x0000003b (0x0000000080000003, 0xfffff8052e8183bc, 0xffffd500c09ef920, 0x0000000000000000). However just after three days without any crashes, today I get several ones, without having the moment to figure out the main reason of it.

Dropbox

www.dropbox.com

 

[ubuysa]

Firstly, did you update Malwarebytes as I suggested?

Of these five dumps, four are inconclusive. The exception code in each is 0x80000003, which is a breakpoint reached error, and they all have stack pointer errors. One of them however points to igdkmd64.sys, which is an Intel graphics driver (probably for your iGPU). The version of igdkmd64.sys that you have installed is three years old now and needs updating...

0: kd> lmDvmigdkmd64
Browse full module list
start             end                 module name
fffff803`7c9c0000 fffff803`7d27f000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Jan 22 02:55:24 2020 (5E279D7C)
    CheckSum:         0079F0D6
    ImageSize:        008BF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

The best way to updates this is to download the Intel Driver & Support Assistant and run that to check your system for updated Intel drivers.

 

[Christian00]

yeah, I already have the Intel Driver & Support Assistant installed, but its marked as updated :

• Version 20.19.15.5126
• Date 21/01/2020

Lenovo seems to have stopped update that graphic card, so I don't know which one update is suitable for this version without having problem. However updating the Malwarebytes didn't resolve any issue.

 

[ubuysa]

Before we go any further then, can you install Speccy if you don't already have it. Run Speccy, and when it's analysed your system, click File > Publish snapshot. This will store your results on the Speccy site and give you a URL to them. Copy that to the clipboard and then post the link here. There is no personally identifying information in there.

Lets take a look at the Speccy output and we'll go from there.