Question BSOD support

[nathan_kestier]

Hi, since 20/11 my PC has been doing strange stuff. Most of the time, everything is running fine, but at random intervals the PC freezes for a couple of seconds - sound also interrupts during the freezes. The freezes happen during games and just Youtube playing and idle'ing - can't really find the trigger for it.
Most of the time, everything goes back to normal after the freeze and I can continue on - other times a BSOD is triggered and a full reboot happens.

20/11: IRQL_NOT_LESS_OR_EQUAL (ntoskrnl.exe) (ntoskrnl.exe + 414fa0)
25/11: IRQL_NOT_LESS_OR_EQUAL (ntoskrnl.exe) (ntoskrnl.exe + 414fa0)
26/11: [empty] (ntoskrnl.exe) (ntoskrnl.exe + 414fa0)
26/11: MEMORY_MANAGEMENT (ntoskrnl.exe) (ntoskrnl.exe + 414fa0)

Things I tried:

• Swapped RAM sticks (same sticks but swapped places A2 / B2)
• Scan disk
  • Found erros connected to my bluetooth driver
  • Updated via scan disk (did an extra update by hand)
  • New scan gave no errors
• Windows up to date
• All other drives up to date (used Driver booster)

CPU-Z & BSOD screenshots:

https://imgur.com/a/2gP0h0D

View: https://imgur.com/a/2gP0h0D

DMP files (OneDrive share): BSOD DMP

AMD Ryzen 9 7950X3D
Gigabyte X670E AORUS MASTER
G. Skill DDR5-6000 (3000 MHz) 32 GB (2x16 sticks - XMPO active)
GeForce RTX 3080
Xonar SoundCard
C drive = Windows / basics = Samsung SSD 840 EVO 250 GB
D drive = Games / programs = Samsung SSD 850 EVO 1TB
E drive = Foto back-up = WDC WD10EZEX HDD 1TB
Windows 11 Home 23H2

Happy to preform any test you recommend and more provide information where needed.
Would really like to get to the bottem if this issue.

Thanks in advance,
Nathan.

 

[nathan_kestier]

Damn, I see I posted this in the wrong section - I don't find an option to move this myself - want me to delete this and repost in the correct section? Or can an admin move this (sorry)?

 

[CountMike]

Damn, I see I posted this in the wrong section - I don't find an option to move this myself - want me to delete this and repost in the correct section? Or can an admin move this (sorry)?

Those can be caused by HW or HW settings too.
Those errors seem to come from RAM/memory so first ting to try would be to run them at base frequency and check memory itself by Memtest86 for instance.
https://www.memtest86.com/
Programs like OCCT have that and others incorporated to run from windows.

https://www.ocbase.com/download

 

[nathan_kestier]

Hi Mike, thanks for the quick reply.

I ran memtest86 and it passed without any errors. I left XMPO on, because I also thought that would trigger the issue.

Is there still a chance there is something wrong with my RAM even tho memtest86 didn't trigger it?

https://imgur.com/a/o6XAwvf

View: https://imgur.com/a/o6XAwvf

 

[CountMike]

Hi Mike, thanks for the quick reply.

I ran memtest86 and it passed without any errors. I left XMPO on, because I also thought that would trigger the issue.

Is there still a chance there is something wrong with my RAM even tho memtest86 didn't trigger it?

https://imgur.com/a/o6XAwvf

View: https://imgur.com/a/o6XAwvf

OCCT and https://quickmemorytestok.en.softonic.com/ run in windows so you should try those tests too in case there's some Windows fault accessing them. Windows also accesses virtual memory on disk so a disk problem is possible.

 

[nathan_kestier]

Somehow, I did nothing to my system since this post and the issue has not yet been back...
What is good news ofcourse, but also bad since I don't know what happened and what "fixed" it.

Ran both OCCT & Quickmemorytest, both came back negative - no errors/no issues.

The only thing I saw what was strange, was my memory benchmark results.
Green = same hardware, should my benchmarks be around the "best" then?

https://imgur.com/a/IhiOq78

View: https://imgur.com/a/IhiOq78

 

[nathan_kestier]

Sadly enough, after a week of no issues - just had another BSOD. Added the .dmp file in my shared folder. (120924-56656-01) Wasn't gaming at that moment, just working from home (Google Chrome/Outlook).

https://imgur.com/a/3aXYS2p

View: https://imgur.com/a/3aXYS2p


Buy new RAM sticks and see how it goes?

 

[nathan_kestier]

And just now after posting, another BSOD 🙁
DMP in OneDrive available, 120924-97484-01.dmp

Any help on my next steps are very welcome.

 

[nathan_kestier]

Hi @CountMike, sorry for tagging you, i'm in trouble.
Since the BSODs didn't go away I bought the following new hardware:

• MSI MAG X670E Tomohawk WiFi motherboard
• Corsair DDR5 Vengeance 2x16GB RAM
• Samsung 990 PRO 2TB M.2 SSD

Received the hardware, changed everything, installed Windows 11 on the new M.2 (removed the old one). Me not beeing happy with Windows 11 Explorer I tried some stuff with programs like Explorer Patcher. Received somes new BSODs but I was thinking it came from Explorer Patcher. Did another full clean Windows 11 installation.

Yet I STILL receive BSODs and it's killing me!
I got 3 BSODs just typing this text ... I can really use some extra help finding out what the hell is going on.

Is my CPU the issue? It's either CPU of Graphics at this point right, since I change to a whole new motherboard and RAM.

New dump files added in OneDrive: link

Thanks in advance,
Nathan.

 

[Dashhh]

Hi, @nathan_kestier!

I'm running your dump files through some software right now and will post it's analysis along with some opinions based off of what you've provided us here in a few. Just wanted to give a quick reply so you know you're not alone in this thread!

 

[Dashhh]

Okay, so I found some interesting things in the dump files and with WhoCrashed, a BSOD analysis software. You're getting a lot of memory errors, but also some errors related to software, drivers, and video crashes. One specifically relating to heat. I've seen this pattern of BSOD's before and would start learning more towards your video card as the culprit as you've replaced everything else (assuming the new hardware is still good). Update your drivers and run some GPU stress testing like "Cinebench" and "Heaven Benchmark" and see if you come up with anything. Note, motherboards share lanes with installed hardware (cpu, gpu, ram, etc). When something fails within that shared lane, it can cause errors that sort of disguise themselves as something else due to the sequence of events leading up to that failure (I've seen memory related crashes due to overheating cpu's).

Due to the nature of the language used in WhoCrashed, there's a lot of repetitive "corrupt memory, corrupt data, corrupt this, corrupt that." It wouldn't hurt to run some sfc /scannow, chkdsk /[disc], and DISM /Online /Cleanup-Image /RestoreHealth commands.

Don't take this as a definite answer, more as an alternate take on your errors based off of your dump reports and scenarios I've encountered in IT.

Let me know what you find.

 

[nathan_kestier]

Hey Dashhh, thank you for the feedback!

I ran the dism, sfc commands, no errors.
I also ran Prime95 for an hour, no errors.

I also thought about tempatures, because i always keep my fans on low speed (for noise). But during the stress test temps got around 80° and the system still didnt flinch.

Those 3 BSODs I got today were while my PC was idle'ing (just Google chrome active & steam in the background). No heavy handling, so temps were around 40° then.

I'll be running Cinebench & Heaven Benchmark tomorrow and I also got a new CPU (same like I have now AMD Ryzen 9 7950X3D) coming in to replace the one I have now. I will do the GPU tests before I swap my CPU, just to on top of everything .

Feedback follows!

 

[CountMike]

Hey Dashhh, thank you for the feedback!

I ran the dism, sfc commands, no errors.
I also ran Prime95 for an hour, no errors.

I also thought about tempatures, because i always keep my fans on low speed (for noise). But during the stress test temps got around 80° and the system still didnt flinch.

Those 3 BSODs I got today were while my PC was idle'ing (just Google chrome active & steam in the background). No heavy handling, so temps were around 40° then.

I'll be running Cinebench & Heaven Benchmark tomorrow and I also got a new CPU (same like I have now AMD Ryzen 9 7950X3D) coming in to replace the one I have now. I will do the GPU tests before I swap my CPU, just to on top of everything .

Feedback follows!

For checking stability and finding HW faults run also OCCT

OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC

Ocbase is the home of OCCT, the most popular all-in-one stability / stress testing / benchmarking / monitoring tool available for PC

www.ocbase.com