Question BSOD support

Toggle sidebar Toggle sidebar
N

nathan_kestier

Honorable
Dec 1, 2018
13
0
10,510
Hi, since 20/11 my PC has been doing strange stuff. Most of the time, everything is running fine, but at random intervals the PC freezes for a couple of seconds - sound also interrupts during the freezes. The freezes happen during games and just Youtube playing and idle'ing - can't really find the trigger for it.
Most of the time, everything goes back to normal after the freeze and I can continue on - other times a BSOD is triggered and a full reboot happens.

20/11: IRQL_NOT_LESS_OR_EQUAL (ntoskrnl.exe) (ntoskrnl.exe + 414fa0)
25/11: IRQL_NOT_LESS_OR_EQUAL (ntoskrnl.exe) (ntoskrnl.exe + 414fa0)
26/11: [empty] (ntoskrnl.exe) (ntoskrnl.exe + 414fa0)
26/11: MEMORY_MANAGEMENT (ntoskrnl.exe) (ntoskrnl.exe + 414fa0)

Things I tried:
  • Swapped RAM sticks (same sticks but swapped places A2 / B2)
  • Scan disk
    • Found erros connected to my bluetooth driver
    • Updated via scan disk (did an extra update by hand)
    • New scan gave no errors
  • Windows up to date
  • All other drives up to date (used Driver booster)

CPU-Z & BSOD screenshots:
https://imgur.com/a/2gP0h0D
View: https://imgur.com/a/2gP0h0D

DMP files (OneDrive share): BSOD DMP

AMD Ryzen 9 7950X3D
Gigabyte X670E AORUS MASTER
G. Skill DDR5-6000 (3000 MHz) 32 GB (2x16 sticks - XMPO active)
GeForce RTX 3080
Xonar SoundCard
C drive = Windows / basics = Samsung SSD 840 EVO 250 GB
D drive = Games / programs = Samsung SSD 850 EVO 1TB
E drive = Foto back-up = WDC WD10EZEX HDD 1TB
Windows 11 Home 23H2

Happy to preform any test you recommend and more provide information where needed.
Would really like to get to the bottem if this issue.

Thanks in advance,
Nathan.
 
Sort by date Sort by votes
nathan_kestier said:
Damn, I see I posted this in the wrong section - I don't find an option to move this myself - want me to delete this and repost in the correct section? Or can an admin move this (sorry)?
Click to expand...
Those can be caused by HW or HW settings too.
Those errors seem to come from RAM/memory so first ting to try would be to run them at base frequency and check memory itself by Memtest86 for instance.
https://www.memtest86.com/
Programs like OCCT have that and others incorporated to run from windows.

https://www.ocbase.com/download
 
Upvote 0 Downvote
nathan_kestier said:
Hi Mike, thanks for the quick reply.

I ran memtest86 and it passed without any errors. I left XMPO on, because I also thought that would trigger the issue.

Is there still a chance there is something wrong with my RAM even tho memtest86 didn't trigger it?

https://imgur.com/a/o6XAwvf
View: https://imgur.com/a/o6XAwvf
Click to expand...
OCCT and https://quickmemorytestok.en.softonic.com/ run in windows so you should try those tests too in case there's some Windows fault accessing them. Windows also accesses virtual memory on disk so a disk problem is possible.
 
Upvote 0 Downvote
Somehow, I did nothing to my system since this post and the issue has not yet been back...
What is good news ofcourse, but also bad since I don't know what happened and what "fixed" it.

Ran both OCCT & Quickmemorytest, both came back negative - no errors/no issues.

The only thing I saw what was strange, was my memory benchmark results.
Green = same hardware, should my benchmarks be around the "best" then?

https://imgur.com/a/IhiOq78
View: https://imgur.com/a/IhiOq78
 
Upvote 0 Downvote
Hi @CountMike, sorry for tagging you, i'm in trouble.
Since the BSODs didn't go away I bought the following new hardware:

  • MSI MAG X670E Tomohawk WiFi motherboard
  • Corsair DDR5 Vengeance 2x16GB RAM
  • Samsung 990 PRO 2TB M.2 SSD

Received the hardware, changed everything, installed Windows 11 on the new M.2 (removed the old one). Me not beeing happy with Windows 11 Explorer I tried some stuff with programs like Explorer Patcher. Received somes new BSODs but I was thinking it came from Explorer Patcher. Did another full clean Windows 11 installation.

Yet I STILL receive BSODs and it's killing me!
I got 3 BSODs just typing this text ... I can really use some extra help finding out what the hell is going on.

Is my CPU the issue? It's either CPU of Graphics at this point right, since I change to a whole new motherboard and RAM.

New dump files added in OneDrive: link

Thanks in advance,
Nathan.
 
Upvote 0 Downvote
Okay, so I found some interesting things in the dump files and with WhoCrashed, a BSOD analysis software. You're getting a lot of memory errors, but also some errors related to software, drivers, and video crashes. One specifically relating to heat. I've seen this pattern of BSOD's before and would start learning more towards your video card as the culprit as you've replaced everything else (assuming the new hardware is still good). Update your drivers and run some GPU stress testing like "Cinebench" and "Heaven Benchmark" and see if you come up with anything. Note, motherboards share lanes with installed hardware (cpu, gpu, ram, etc). When something fails within that shared lane, it can cause errors that sort of disguise themselves as something else due to the sequence of events leading up to that failure (I've seen memory related crashes due to overheating cpu's).

Due to the nature of the language used in WhoCrashed, there's a lot of repetitive "corrupt memory, corrupt data, corrupt this, corrupt that." It wouldn't hurt to run some sfc /scannow, chkdsk /[disc], and DISM /Online /Cleanup-Image /RestoreHealth commands.

Don't take this as a definite answer, more as an alternate take on your errors based off of your dump reports and scenarios I've encountered in IT.

Let me know what you find.
 
Upvote 0 Downvote
Hey Dashhh, thank you for the feedback!

I ran the dism, sfc commands, no errors.
I also ran Prime95 for an hour, no errors.

I also thought about tempatures, because i always keep my fans on low speed (for noise). But during the stress test temps got around 80° and the system still didnt flinch.

Those 3 BSODs I got today were while my PC was idle'ing (just Google chrome active & steam in the background). No heavy handling, so temps were around 40° then.

I'll be running Cinebench & Heaven Benchmark tomorrow and I also got a new CPU (same like I have now AMD Ryzen 9 7950X3D) coming in to replace the one I have now. I will do the GPU tests before I swap my CPU, just to on top of everything :).

Feedback follows!
 
Upvote 0 Downvote
nathan_kestier said:
Hey Dashhh, thank you for the feedback!

I ran the dism, sfc commands, no errors.
I also ran Prime95 for an hour, no errors.

I also thought about tempatures, because i always keep my fans on low speed (for noise). But during the stress test temps got around 80° and the system still didnt flinch.

Those 3 BSODs I got today were while my PC was idle'ing (just Google chrome active & steam in the background). No heavy handling, so temps were around 40° then.

I'll be running Cinebench & Heaven Benchmark tomorrow and I also got a new CPU (same like I have now AMD Ryzen 9 7950X3D) coming in to replace the one I have now. I will do the GPU tests before I swap my CPU, just to on top of everything :).

Feedback follows!
Click to expand...
For checking stability and finding HW faults run also OCCT

OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC

Ocbase is the home of OCCT, the most popular all-in-one stability / stress testing / benchmarking / monitoring tool available for PC
www.ocbase.com www.ocbase.com
 
Upvote 0 Downvote
Hey @Dashhh, no issues running both benchmarks, no errors, temps ok, no bsods.
https://imgur.com/a/EKyv5da
View: https://imgur.com/a/EKyv5da


Now i'm running OCCT for another 45mins, but I doubt i'll get any errors on that. I didn't get any aswell on my other hardware.

I'm starting to think the issue is software instead of hardware ... but with a stock Windows 11 installation and nothing out of the ordinary, I don't know, just thinking out loud.

Google Chrome is always running when shit hits the fan, but already checked, it's running the latest update.
 
Upvote 0 Downvote
Rebooted my system after disconnecting OneDrive -> BSOD.
WhoCrashed pointing towards software. Dump added in OneDrive link.

[FONT=Segoe UI,Arial]On Thu 9/01/2025 16:11:51 your computer crashed or a problem was reported
[/FONT]
[FONT=Segoe UI,Arial]Crash dump file: [/FONT][FONT=Segoe UI,Arial]C:\WINDOWS\Minidump\010925-13062-01.dmp (Minidump) [/FONT]
[FONT=Segoe UI,Arial]Bugcheck code: [/FONT][FONT=Segoe UI,Arial]0x3B(0xC0000005, 0xFFFFF8022A503C3F, 0xFFFFCF048043E4C0, 0x0)[/FONT]
[FONT=Segoe UI,Arial]Bugcheck name:[/FONT][FONT=Segoe UI,Arial][FONT=Segoe UI,Arial]SYSTEM_SERVICE_EXCEPTION[/FONT][/FONT]
[FONT=Segoe UI,Arial]Bug check description:[/FONT][FONT=Segoe UI,Arial]This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. [/FONT]
[FONT=Segoe UI,Arial]Analysis:[/FONT][FONT=Segoe UI,Arial]This is a typical software problem. Most likely this is caused by a bug in a driver. [/FONT]

So strange PC is fine during stress test, but as soon as it's idle'ing something goes wrong.

Is there anything else I should test before replacing the CPU?
 
Upvote 0 Downvote
Replacing hardware aside, update your drivers. Start there, and then maybe see if you can look into event viewer and see if you can drill down an event that triggered at the time of crash. That MIGHT provide some sort of software related information.
 
Upvote 0 Downvote
Can you post a pic of the inside of your PC? I'm curious what your airflow situation looks like. I'm still hung up on the memory errors and remember an instance where heat was bogging a GPU down and proccing memory related errors. Also, are you overclocking anything at all?
 
Upvote 0 Downvote
You mentioned you keep you cooling fans at lower speeds during idle, this COULD actually cause issues if you have any negative pressure in your case or are running hotter in general. Ramp your fans back up to normal speeds and see if this issue persists. At idle, if you're still radiating heat, especially after a load or stress test, and your fans drop back down to their slower speeds, the thermals don't just instantly get better because you're at idle. You might also need to revisit the fan curvature settings in your BIOS.

For all we know, you could have like 9 different issues and we'll just start solving them all one by one! :)
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom