As the title says, I get a BSOD whenever I try to start my laptop with my external display connected to it. After removing the HDMI cable, It works fine after a few BSODs. I tried using WindDbg to find out what's happening and it's just nt kernel errors, but I am not able to figure out from the dumps and event viewer which driver is causing it, tho by the looks of it, it might be Intel's graphic driver but I did update it yesterday and still same problem.
Here's the MiniDump Link.
I tried to analyze the dumps and this is what the output was. I need some help finding which device exactly is causing the error.
Here's the MiniDump Link.
I tried to analyze the dumps and this is what the output was. I need some help finding which device exactly is causing the error.
Code:
Microsoft (R) Windows Debugger Version 10.0.22549.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\shaleen\Desktop\Minidump\051622-25687-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff800`3be00000 PsLoadedModuleList = 0xfffff800`3ca2a2b0
Debug session time: Mon May 16 20:48:54.378 2022 (UTC + 5:30)
System Uptime: 0 days 0:00:24.060
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
....................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`3c1f7d60 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff8807`35ac0390=0000000000000124
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000010, Device Driver Error
Arg2: ffff9d892d446028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: ffff9d89223500dc
Arg4: ffff9d89222e71a0
Debugging Details:
------------------
*** WARNING: Unable to verify checksum for win32k.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 7171
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 45320
Key : Analysis.Init.CPU.mSec
Value: 796
Key : Analysis.Init.Elapsed.mSec
Value: 8842
Key : Analysis.Memory.CommitPeak.Mb
Value: 148
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z
Key : WER.OS.Version
Value: 10.0.19041.1
FILE_IN_CAB: 051622-25687-01.dmp
BUGCHECK_CODE: 124
BUGCHECK_P1: 10
BUGCHECK_P2: ffff9d892d446028
BUGCHECK_P3: ffff9d89223500dc
BUGCHECK_P4: ffff9d89222e71a0
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT:
ffff8807`35ac0388 fffff800`3c3b64dc : 00000000`00000124 00000000`00000010 ffff9d89`2d446028 ffff9d89`223500dc : nt!KeBugCheckEx
ffff8807`35ac0390 fffff800`3c3b7039 : ffff9d89`2d72fa90 ffff9d89`2d72fa90 ffff9d89`223500b0 ffff9d89`2d34c128 : nt!WheaReportHwError+0x3ec
ffff8807`35ac0470 fffff800`3c3b7155 : 00000000`00000000 00000000`00000062 ffff9d89`2d72fa90 00000000`00000000 : nt!WheaHwErrorReportSubmitDeviceDriver+0xe9
ffff8807`35ac04a0 fffff800`40d72671 : 00000000`00000000 ffff8807`35ac06c0 ffff9d89`222e71a0 ffff9d89`222ec0ff : nt!WheaReportFatalHwErrorDeviceDriverEx+0xf5
ffff8807`35ac0500 fffff800`40d6ba50 : 00000000`00000000 ffff9d89`222e71a0 ffff9d89`223a81a0 00000000`00000000 : storport!StorpWheaReportError+0x9d
ffff8807`35ac0590 fffff800`40d53c94 : fffff800`40d98000 00000000`00000062 00000000`00000000 ffff8807`35ac0930 : storport!StorpMarkDeviceFailed+0x358
ffff8807`35ac0820 fffff800`40d0b3bd : 00000000`00000100 ffff9d89`222ec020 00000000`00000000 00000000`00000000 : storport!StorPortNotification+0x16474
ffff8807`35ac08f0 fffff800`40d0e5b2 : ffff9d89`c1000002 00000000`00000000 ffff9d89`222ec020 00000000`00000003 : stornvme!ControllerReset+0x1a1
ffff8807`35ac0970 fffff800`40d0d52f : ffff9d89`222ec020 ffff9d89`222e7050 ffff9d89`2c7a1220 80000000`00002000 : stornvme!NVMeControllerReset+0x10a
ffff8807`35ac09a0 fffff800`40d69146 : ffff9d89`2c7a1220 ffff9d89`222e7050 ffff9d89`22374080 ffff9d89`1e2d6a20 : stornvme!NVMeControllerAsyncResetWorker+0x3f
ffff8807`35ac09d0 fffff800`3c0f3265 : ffff9d89`2d767980 ffff9d89`2d767980 ffff9d89`222e7050 fffff800`405ec5c0 : storport!StorPortWorkItemRoutine+0x46
ffff8807`35ac0a00 fffff800`3c0bfae5 : ffff9d89`22302080 ffff9d89`22302080 fffff800`3c0f3130 ffff9d89`00000000 : nt!IopProcessWorkItem+0x135
ffff8807`35ac0a70 fffff800`3c0eea75 : ffff9d89`22302080 00000000`00000080 ffff9d89`1e2bc040 000fa46f`b19bbfff : nt!ExpWorkerThread+0x105
ffff8807`35ac0b10 fffff800`3c1ff3b8 : ffffe400`33ec1180 ffff9d89`22302080 fffff800`3c0eea20 00000000`00000000 : nt!PspSystemThreadStartup+0x55
ffff8807`35ac0b60 00000000`00000000 : ffff8807`35ac1000 ffff8807`35aba000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel.sys
STACK_COMMAND: .cxr; .ecxr ; kb
FAILURE_BUCKET_ID: 0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {37af9407-4a3e-0b08-acdd-dadffdc34c3c}
Followup: MachineOwner
---------
2: kd> !errrec ffff9d892d446028
===============================================================================
Common Platform Error Record @ ffff9d892d446028
-------------------------------------------------------------------------------
Record Id : 01d869383370f7ba
Severity : Fatal (1)
Length : 298
Creator : {57217c8d-5e66-44fb-8033-9b74cacedf5b}
Notify Type : {0033f803-2e70-4e88-992c-6f26daf3db7a}
Timestamp : 5/16/2022 15:18:54 (UTC)
Platform Id : {83c1603c-1552-48a7-87d1-14d9467d7765}
Platform Id : {00000000-0000-0000-0000-000000000000}
Flags : 0x00000008
===============================================================================
Section 0 : {00000000-0000-0000-0000-000000000000}
-------------------------------------------------------------------------------
Descriptor @ ffff9d892d4460a8
Section @ ffff9d892d4460f0
Offset : 200
Length : 98
Flags : 0x00000001 Primary
Severity : Fatal
FRU Text :
*** Unknown section format ***
2: kd> !whea
Error Source Table @ fffff8003cadaf58
0 Error Sources
NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2202.7001.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\atlmfc.natvis'
NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2202.7001.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\ObjectiveC.natvis'
NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2202.7001.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\concurrency.natvis'
NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2202.7001.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\cpp_rest.natvis'
NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2202.7001.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\Kernel.natvis'
NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2202.7001.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\stl.natvis'
NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2202.7001.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\Windows.Data.Json.natvis'
NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2202.7001.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\Windows.Devices.Geolocation.natvis'
NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2202.7001.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\Windows.Devices.Sensors.natvis'
NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2202.7001.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\Windows.Media.natvis'
NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2202.7001.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\windows.natvis'
NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2202.7001.0_neutral__8wekyb3d8bbwe\amd64\Visualizers\winrt.natvis'
Microsoft (R) Windows Debugger Version 10.0.22549.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\shaleen\Desktop\Minidump\051822-10625-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff805`39000000 PsLoadedModuleList = 0xfffff805`39c2a2b0
Debug session time: Wed May 18 09:09:20.289 2022 (UTC + 5:30)
System Uptime: 0 days 0:00:32.972
Loading Kernel Symbols
..
Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.
.............................................................
................................................................
................................................................
......................................
Loading User Symbols
Loading unloaded module list
..............
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff805`393f7d60 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffffc01`e9ad0390=0000000000000124
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000010, Device Driver Error
Arg2: ffffd182d4add028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: ffffd182c890392c
Arg4: ffffd182c89831a0
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 9092
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 32130
Key : Analysis.Init.CPU.mSec
Value: 764
Key : Analysis.Init.Elapsed.mSec
Value: 18260
Key : Analysis.Memory.CommitPeak.Mb
Value: 136
FILE_IN_CAB: 051822-10625-01.dmp
DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump
BUGCHECK_CODE: 124
BUGCHECK_P1: 10
BUGCHECK_P2: ffffd182d4add028
BUGCHECK_P3: ffffd182c890392c
BUGCHECK_P4: ffffd182c89831a0
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT:
fffffc01`e9ad0388 fffff805`395b64dc : 00000000`00000124 00000000`00000010 ffffd182`d4add028 ffffd182`c890392c : nt!KeBugCheckEx
fffffc01`e9ad0390 fffff805`395b7039 : ffffd182`d3d40f10 ffffd182`d3d40f10 ffffd182`c8903900 ffffd182`d52e7128 : nt!WheaReportHwError+0x3ec
fffffc01`e9ad0470 fffff805`395b7155 : 00000000`00000000 00000000`00000062 ffffd182`d3d40f10 00000000`00000000 : nt!WheaHwErrorReportSubmitDeviceDriver+0xe9
fffffc01`e9ad04a0 fffff805`3e972671 : 00000000`00000000 fffffc01`e9ad06c0 ffffd182`c89831a0 ffffd182`c89880ff : nt!WheaReportFatalHwErrorDeviceDriverEx+0xf5
fffffc01`e9ad0500 fffff805`3e96ba50 : 00000000`00000000 ffffd182`c89831a0 ffffd182`c88d61a0 00000000`00000000 : storport!StorpWheaReportError+0x9d
fffffc01`e9ad0590 fffff805`3e953c94 : fffff805`3e998000 00000000`00000062 00000000`00000000 fffffc01`e9ad0930 : storport!StorpMarkDeviceFailed+0x358
fffffc01`e9ad0820 fffff805`3e90b3bd : 00000000`00000000 ffffd182`c8988020 00000000`00000000 00000000`00000000 : storport!StorPortNotification+0x16474
fffffc01`e9ad08f0 fffff805`3e90e5b2 : ffffd182`c1000002 00000000`00000000 ffffd182`c8988020 00000000`00000003 : stornvme!ControllerReset+0x1a1
fffffc01`e9ad0970 fffff805`3e90d52f : ffffd182`c8988020 ffffd182`c8983050 ffffd182`d3ed8560 80000000`00002000 : stornvme!NVMeControllerReset+0x10a
fffffc01`e9ad09a0 fffff805`3e969146 : ffffd182`d3ed8560 ffffd182`c8983050 ffffd182`ce6aa040 ffffd182`c48b6c50 : stornvme!NVMeControllerAsyncResetWorker+0x3f
fffffc01`e9ad09d0 fffff805`392f3265 : ffffd182`d4c9c4a0 ffffd182`d4c9c4a0 ffffd182`c8983050 fffff805`3e1ec5c0 : storport!StorPortWorkItemRoutine+0x46
fffffc01`e9ad0a00 fffff805`392bfae5 : ffffd182`c8689440 ffffd182`c8689440 fffff805`392f3130 ffffd182`00000000 : nt!IopProcessWorkItem+0x135
fffffc01`e9ad0a70 fffff805`392eea75 : ffffd182`c8689440 00000000`00000080 ffffd182`c48bf040 000fa46f`b19bbfff : nt!ExpWorkerThread+0x105
fffffc01`e9ad0b10 fffff805`393ff3b8 : ffff9681`d7cc1180 ffffd182`c8689440 fffff805`392eea20 00000000`00000000 : nt!PspSystemThreadStartup+0x55
fffffc01`e9ad0b60 00000000`00000000 : fffffc01`e9ad1000 fffffc01`e9aca000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel.sys
STACK_COMMAND: .cxr; .ecxr ; kb
FAILURE_BUCKET_ID: 0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {37af9407-4a3e-0b08-acdd-dadffdc34c3c}
Followup: MachineOwner
---------
2: kd> !errrec ffffd182d4add028
===============================================================================
Common Platform Error Record @ ffffd182d4add028
-------------------------------------------------------------------------------
Record Id : 01d86a68c8730fa1
Severity : Fatal (1)
Length : 298
Creator : {57217c8d-5e66-44fb-8033-9b74cacedf5b}
Notify Type : {0033f803-2e70-4e88-992c-6f26daf3db7a}
Timestamp : 5/18/2022 3:39:20 (UTC)
Platform Id : {83c1603c-1552-48a7-87d1-14d9467d7765}
Platform Id : {00000000-0000-0000-0000-000000000000}
Flags : 0x00000008
===============================================================================
Section 0 : {00000000-0000-0000-0000-000000000000}
-------------------------------------------------------------------------------
Descriptor @ ffffd182d4add0a8
Section @ ffffd182d4add0f0
Offset : 200
Length : 98
Flags : 0x00000001 Primary
Severity : Fatal
FRU Text :
*** Unknown section format ***