[SOLVED] BSOD when playing games

[nataliambarita]

Laptop: Asus TUF gaming F15
BIOS: FX506LH.310
Windows 10

I always get BSOD when playing online games. Sometimes if BSOD didnt happen, it would just disconnect from WiFi and couldnt connect to WiFi.I also cant do zoom call because my laptop would just crash. Sometimes I cant even use browser.
I've checked the windows update and there are no updates. BIOS is up to date. There are no corrupt files. I've reinstall windows and factory reset. I've also done reinstalling my network adapters. But the problem persists.
Here's the dump file:
https://drive.google.com/drive/folders/1argXuPuG33BHXnvo9TqvzmUzXaMn249b?usp=sharing

Can anyone help? Thankyou in advance

 

[kerberos_20]

mtkwl6ex.sys which would be mediatek wifi adapter
try different driver
use drivers provided by your laptop manufacturer
if different driver doesnt help, disable wifi and contact your laptop manufacturer

 

[kerberos_20]

you can also run latencymon , see if any other driver will have high DPC latency which could cause your network card to stall (DPC watchdog is DPC timeout)

or network card could be defective as CPU wanted to talk with it and hardware freeze could also cause DPC timouts

 

[LTL428]

Try these:
Update/change your graphics card drivers
Update/change your ethernet/wifi drivers
Change your wifi card
Downgrade to windows 7
Underclock your graphics card
raise your GPU voltage
Enable/disable integrated graphics depending on if it's turned on or off
Run a virus scan/ PC checkup (Malware Bytes, CCleaner, Mcafee, etc.)
Contact the laptop manufacturers
Hope these helped

 

[nataliambarita]

mtkwl6ex.sys which would be mediatek wifi adapter
try different driver
use drivers provided by your laptop manufacturer
if different driver doesnt help, disable wifi and contact your laptop manufacturer

Thankyou for your advice. I tried to use different driver and it works on most app. The only app that still making crashes is valorant and mordhau (both are games). Do you know what might cause the issue?

 

[nataliambarita]

Try these:
Update/change your graphics card drivers
Update/change your ethernet/wifi drivers
Change your wifi card
Downgrade to windows 7
Underclock your graphics card
raise your GPU voltage
Enable/disable integrated graphics depending on if it's turned on or off
Run a virus scan/ PC checkup (Malware Bytes, CCleaner, Mcafee, etc.)
Contact the laptop manufacturers
Hope these helped

Thankyou. Changing the wifi card seems to be the answer. But valorant and mordhau still causing crash. Do you know what might cause this issue?

 

[kerberos_20]

application crash or bsod?

 

[nataliambarita]

application crash or bsod?

freeze that lead to bsod and disconnect wifi

 

[kerberos_20]

you can upload minidumps, but if it still reports your wifi, you might want it replaced as it may be deffective

 

[LTL428]

freeze that lead to bsod and disconnect wifi

I've had a similar problem to this. I found out that my voltage wasn't high enough for my clock speed. Especially ram/Vram. Overclocking Vram is just a mess. It will glitch your game if your voltage isn't high enough. If you haven't tried yet, over/underclock your GPU or raise the voltage. Another thing you can try is checking how loud or hot your GPU/CPU is running. If you GPU is higher than 65 C, it can start leading to some small problems, like glitching or, like your laptop, crashing. You can also try checking the CPU/CPU usage. If the CPU usage is averaging at 100 it will probably close the most demanding thing open or it will crash your PC to prevent it from being melted. Try going in MSI afterburner and if you can, set a temp limit for the GPU. If that's the problem.

 

[nataliambarita]

you can upload minidumps, but if it still reports your wifi, you might want it replaced as it may be deffective

Sorry my brother gave wrong info. There's no BSOD, it just straight to disconnecting wifi. Could it be the wifi driver again?

 

[kerberos_20]

driver just talks with hardware, if multiple driver versions have issues, than hardware is bad
wifi module should be replaceable, its a $20 investment
https://www.amazon.com/Upgrade-AX200NGW-802-11ax-Wireless-Bluetooth/dp/B096QSC4F3

 

[LTL428]

Sorry my brother gave wrong info. There's no BSOD, it just straight to disconnecting wifi. Could it be the wifi driver again?

So, do you even know what a BSOD is? Like I'm not being rude but just asking

 

[nataliambarita]

So, do you even know what a BSOD is? Like I'm not being rude but just asking

Yes, its blue screen error

 

[nataliambarita]

driver just talks with hardware, if multiple driver versions have issues, than hardware is bad
wifi module should be replaceable, its a $20 investment
https://www.amazon.com/Upgrade-AX200NGW-802-11ax-Wireless-Bluetooth/dp/B096QSC4F3

I've read about AX200 and good reviews about it. By the way I just uploaded new minidump file to the link
https://drive.google.com/drive/folders/1argXuPuG33BHXnvo9TqvzmUzXaMn249b?usp=sharing
based on the minidump file, is it caused by the wifi card again? I'm sorry if I'm asking too much. Thankyou

 

[kerberos_20]

By the way I just uploaded new minidump file to the link
https://drive.google.com/drive/folders/1argXuPuG33BHXnvo9TqvzmUzXaMn249b?usp=sharing
based on the minidump file, is it caused by the wifi card again? I'm sorry if I'm asking too much. Thankyou

yes, its still same issue, but ive noticed that driver version did not change

windows update might be updating it, to disable windows updates for drivers, follow this guide
https://www.windowscentral.com/how-disable-automatic-driver-updates-windows-10
once disabled, go to device manager, right click uninstall and check mark delete files
once uninstalled. then you should be able to install older drivers

 

[nataliambarita]

yes, its still same issue, but ive noticed that driver version did not change

windows update might be updating it, to disable windows updates for drivers, follow this guide
https://www.windowscentral.com/how-disable-automatic-driver-updates-windows-10
once disabled, go to device manager, right click uninstall and check mark delete files
once uninstalled. then you should be able to install older drivers

Hey I'm sorry I just got back to reply to this. This works for me! Its been weeks now and no problem ever since. Thankyou so much for helping me

 

[Alluring Pegasu]

Hey I'm sorry I just got back to reply to this. This works for me! Its been weeks now and no problem ever since. Thankyou so much for helping me

hey can you please send the driver which you used