[SOLVED] Bsod whenever I insall 2 RAMs (dual channel)

[Clapos]

Hi guys..

I don't know what went wrong but I am having this issue after 2 months of buying these parts. Didn't happen before. I updated bios to the latest version thinking it might solve the issue..
I get a bsod that say s"Memory Management" whenever I use 2 sticks of ram. The motherboard has 2 grey and 2 black slots and I use one color as per the manual for dual channeling. (1st & 3rd / 2nd & 4th)

I tried another windows on another HDD and issue persists.

If I use one stick anywhere it works but really feels slow..

I don't overclock or mess around these settings.

Motherboard: B360M D3H (1.0)
BIOS Ver: F12
Graphics : HD Graphics 630
CPU: Intel Core i3-8100
Operating System: Win 10 64-bit
RAM : Crucial 4GB x 2 (CT4G4DFS824A) (Not a kit)
PSU: Seasonic S12II 430w

If further details are needed let me know.. I am getting a bsod in 10 minutes though, so I don't think I can go through a memtest test which takes.. hours?
Idk, I am not really an expert and I seek help..

Should I return the motherboard since it only worked for 2 months and the rams are working individually?

Thanks in advance..

 

[panathas]

Your RAM wasn't bought as a pair so there is no guarantee that those 2 RAM modules can work together in dual channel mode. You have to install one RAM module at a time and then run memtest. And you can run it without needing windows. Just install the bootable memtest version in a USB flash drive and boot from there. Now once you have managed to test each RAM module (1 at a time) for errors and both of them are error free then you can try to find a way to make them work together. But you have to manually configure your RAM. You have to get into the BIOS and increase the RAM voltage, decrease RAM frequency or relax the RAM timings in order to increase RAM compatibility. Keep in mind that in the end you may be unable to make them work together and your specific motherboard doesn't have a lot of settings for RAM tuning.

Finally you may try to RMA the motherboard since there is still a chance that it's indeed faulty and you may want to start from there in order to avoid all this RAM testing and tweaking but in the end you may have to do it anyway even with a new motherboard since you didn't initially buy your RAM as a dual channel kit. But before you return the motherboard run memtest on each RAM module. There is still a chance that one of the two RAM modules is faulty. Good luck.

 

[Clapos]

Your RAM wasn't bought as a pair so there is no guarantee that those 2 RAM modules can work together in dual channel mode. You have to install one RAM module at a time and then run memtest. And you can run it without needing windows. Just install the bootable memtest version in a USB flash drive and boot from there. Now once you have managed to test each RAM module (1 at a time) for errors and both of them are error free then you can try to find a way to make them work together. But you have to manually configure your RAM. You have to get into the BIOS and increase the RAM voltage, decrease RAM frequency or relax the RAM timings in order to increase RAM compatibility. Keep in mind that in the end you may be unable to make them work together and your specific motherboard doesn't have a lot of settings for RAM tuning.

Finally you may try to RMA the motherboard since there is still a chance that it's indeed faulty and you may want to start from there in order to avoid all this RAM testing and tweaking but in the end you may have to do it anyway even with a new motherboard since you didn't initially buy your RAM as a dual channel kit. But before you return the motherboard run memtest on each RAM module. There is still a chance that one of the two RAM modules is faulty. Good luck.

Oh I seeee.. Thanks a lot.
Any specific settings to the test you would advise? I've read you can run it for hours or a day or 2? (Have never done it before tbh..)

 

[panathas]

3-4 hours for each RAM module should do the trick. Don't choose a specific RAM test. You have leave memtest running and come back later to see the results. Once you complete testing the 1st RAM stick, shut down your PC, remove the 1st stick install the 2nd one on the same RAM slot and redo the test. Good luck.

EDIT. Just use memTest86 =>

View: https://www.youtube.com/watch?v=tUUTS674RgQ

 

[Clapos]

3-4 hours for each RAM module should do the trick. Don't choose a specific RAM test. You have leave memtest running and come back later to see the results. Once you complete testing the 1st RAM stick, shut down your PC, remove the 1st stick install the 2nd one on the same RAM slot and redo the test. Good luck.

EDIT. Just use memTest86 =>

View: https://www.youtube.com/watch?v=tUUTS674RgQ

I just did it and OMG

The other stick is being tested right now with zero errors till now.
Was this ram faulty from the beginning or did it get corrupt for running in dual mode?? But still the other one has zero errors... Too many thoughts!!

But thank you so much for your detailed help!!
I will return this stick for now and see..

Should I get myself a kit instead??
I mean I am afraid to just replace it and get the same results in a couple of months (or even right after getting it..)

 

[panathas]

It's always recommended to buy RAM as a kit (of 2 or 4 RAM modules), in order to avoid possible compatibility issues. However this is more true for high end/high speed overclockable RAM. Mainstream low speed RAM is usually more compatible. In your case you seem to have a faulty RAM module and you have to replace it. You do have warranty for it and you should return it. This was the cause of the BSODs and it's unlikely to give you back another faulty module. I don't thing that you'll have any more issues if you replace the RAM with a new "good" RAM module, as long it's the same RAM model. Just make sure to re-run memtest on the new RAM module, once you receive it. Good luck.