[SOLVED] BSOD while playing game and browser open ?

[Captnrex]

So basically, since the beginning of August I have been having issues with my PC blue screening after I did a nvidia update (which yes I have tried reverting and even uninstalling and reinstalling NVIDIA) and for a while reverting seemed to work. But soon after I started to constantly keep getting BSOD while playing Final Fantasy 14 (idk about other games having the same effect as I have only been playing ff14 atm) and my browser open on another window. I have tried tweeking with a number of things but for the life of me I am having no luck fixing this. I even reverted BIOS changes I did for overclocking my pc (which surprising fixed an audio issue I had been having). I am not sure what info would exactly be need so the event viewer info within the BSOD/reset is further below with whatever popped up

Anyway heres my PC

Operating System
Windows 10 Home 64-bit
CPU
Intel Core i5 6600 @ 3.30GHz 29 °C
Skylake 14nm Technology
RAM
Corsair Vengeance LPX 16GB (4x8GB)
Motherboard
ASUSTeK COMPUTER INC. Z170-A (LGA1151) 30 °C
Graphics
GN276HL (1920x1080@144Hz)
2269W (1920x1080@60Hz)
4095MB NVIDIA GeForce GTX 1070 (EVGA) 54 °C
Storage
953GB Hitachi HP SSD EX920 1TB (Unknown (SSD))
1863GB TOSHIBA HDWD120 (SATA ) 30 °C
Audio
Xonar SoundCard

And according to my Event viewer this stuff popped up when it happened last

First one (Error)

Spoiler

Log Name: System
Source: EventLog
Date: 9/12/2021 12:49:14 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Captnrex
Description:
The previous system shutdown at 12:46:55 AM on ‎9/‎12/‎2021 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-09-12T04:49:14.9286802Z" />
<EventRecordID>30800</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Captnrex</Computer>
<Security />
</System>
<EventData>
<Data>12:46:55 AM</Data>
<Data>‎9/‎12/‎2021</Data>
<Data>
</Data>
<Data>
</Data>
<Data>9433</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E507090000000C0000002E0037008A00E507090000000C0004002E0037008A003C0000003C000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

Second one (critical)

Spoiler

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 9/12/2021 12:49:11 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: Captnrex
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2021-09-12T04:49:11.4483545Z" />
<EventRecordID>30810</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Captnrex</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xffffb005a2cfbbea</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0xfffff80778028d60</Data>
<Data Name="BugcheckParameter4">0x2</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

3rd one (error)

Spoiler

Log Name: Security
Source: Microsoft-Windows-Eventlog
Date: 9/12/2021 12:49:15 AM
Event ID: 1101
Task Category: Event processing
Level: Error
Keywords: Audit Success
User: N/A
Computer: Captnrex
Description:
Audit events have been dropped by the transport. 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Eventlog" Guid="{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}" />
<EventID>1101</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x4020000000000000</Keywords>
<TimeCreated SystemTime="2021-09-12T04:49:15.1839973Z" />
<EventRecordID>568597</EventRecordID>
<Correlation />
<Execution ProcessID="1580" ThreadID="2480" />
<Channel>Security</Channel>
<Computer>Captnrex</Computer>
<Security />
</System>
<UserData>
<AuditEventsDropped xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
<Reason>0</Reason>
</AuditEventsDropped>
</UserData>
</Event>

4th/5th (warning and error)

Spoiler

Log Name: Application
Source: OVRServiceLauncher
Date: 9/12/2021 12:49:17 AM
Event ID: 0
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Captnrex
Description:
The operation completed successfully.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="OVRServiceLauncher" />
<EventID Qualifiers="0">0</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-09-12T04:49:17.7858901Z" />
<EventRecordID>26757</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Captnrex</Computer>
<Security />
</System>
<EventData>
<Data>[ProcessWatcher] Unable to create ACL for redist launch event. LastError = 0x0 (0): The operation completed successfully.
</Data>
</EventData>
</Event>

Spoiler

Log Name: Application
Source: OVRServiceLauncher
Date: 9/12/2021 12:49:17 AM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Captnrex
Description:
The operation completed successfully.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="OVRServiceLauncher" />
<EventID Qualifiers="0">0</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-09-12T04:49:17.8168074Z" />
<EventRecordID>26760</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Captnrex</Computer>
<Security />
</System>
<EventData>
<Data>[LauncherService] Unable to launch: There is no active interactive user session.
</Data>
</EventData>
</Event>

6th one (error)

Spoiler

Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 9/12/2021 12:49:27 AM
Event ID: 2
Task Category: Session
Level: Error
Keywords: Session
User: CAPTNREX\caboo
Computer: Captnrex
Description:
Session "ETW USB tracing" failed to start with the following error: 0xC0000022
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />
<EventID>2</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000010</Keywords>
<TimeCreated SystemTime="2021-09-12T04:49:27.3592561Z" />
<EventRecordID>520769</EventRecordID>
<Correlation />
<Execution ProcessID="5588" ThreadID="5652" />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>Captnrex</Computer>
<Security UserID="S-1-5-21-2690996992-1939923921-1526793938-1001" />
</System>
<EventData>
<Data Name="SessionName">ETW USB tracing</Data>
<Data Name="FileName">
</Data>
<Data Name="ErrorCode">3221225506</Data>
<Data Name="LoggingMode">4194560</Data>
</EventData>
</Event>

and 7th/8th were just some warnings

Spoiler

Log Name: Microsoft-Windows-User Device Registration/Admin
Source: Microsoft-Windows-User Device Registration
Date: 9/12/2021 12:49:27 AM
Event ID: 360
Task Category: None
Level: Warning
Keywords:
User: CAPTNREX\caboo
Computer: Captnrex
Description:
Windows Hello for Business provisioning will not be launched.
Device is AAD joined ( AADJ or DJ++ ): Not Tested
User has logged on with AAD credentials: No
Windows Hello for Business policy is enabled: Not Tested
Windows Hello for Business post-logon provisioning is enabled: Not Tested
Local computer meets Windows hello for business hardware requirements: Not Tested
User is not connected to the machine via Remote Desktop: Yes
User certificate for on premise auth policy is enabled: Not Tested
Machine is governed by none policy.
See https://go.microsoft.com/fwlink/?linkid=832647 for more details.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Device Registration" Guid="{23b8d46b-67dd-40a3-b636-d43e50552c6d}" />
<EventID>360</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2021-09-12T04:49:27.4726397Z" />
<EventRecordID>306</EventRecordID>
<Correlation />
<Execution ProcessID="6904" ThreadID="6968" />
<Channel>Microsoft-Windows-User Device Registration/Admin</Channel>
<Computer>Captnrex</Computer>
<Security UserID="S-1-5-21-2690996992-1939923921-1526793938-1001" />
</System>
<EventData>
<Data Name="Message">Windows Hello for Business provisioning will not be launched.</Data>
<Data Name="DeviceIsJoined">Not Tested</Data>
<Data Name="AADPrt">No</Data>
<Data Name="NgcPolicyEnabled">Not Tested</Data>
<Data Name="NgcPostLogonProvisioningEnabled">Not Tested</Data>
<Data Name="NgcHardwarePolicyMet">Not Tested</Data>
<Data Name="UserIsRemote">Yes</Data>
<Data Name="LogonCertRequired">Not Tested</Data>
<Data Name="MachinePolicySource">none</Data>
</EventData>
</Event>

Spoiler

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 9/12/2021 12:49:42 AM
Event ID: 10016
Task Category: None
Level: Warning
Keywords: Classic
User: CAPTNREX\caboo
Computer: Captnrex
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user CAPTNREX\caboo SID (S-1-5-21-2690996992-1939923921-1526793938-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10016</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2021-09-12T04:49:42.5681091Z" />
<EventRecordID>30845</EventRecordID>
<Correlation ActivityID="{1d274fa3-952c-4263-ae70-96acd4eb5aa0}" />
<Execution ProcessID="1084" ThreadID="1112" />
<Channel>System</Channel>
<Computer>Captnrex</Computer>
<Security UserID="S-1-5-21-2690996992-1939923921-1526793938-1001" />
</System>
<EventData>
<Data Name="param1">application-specific</Data>
<Data Name="param2">Local</Data>
<Data Name="param3">Activation</Data>
<Data Name="param4">{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}</Data>
<Data Name="param5">{15C20B67-12E7-4BB6-92BB-7AFF07997402}</Data>
<Data Name="param6">CAPTNREX</Data>
<Data Name="param7">caboo</Data>
<Data Name="param8">S-1-5-21-2690996992-1939923921-1526793938-1001</Data>
<Data Name="param9">LocalHost (Using LRPC)</Data>
<Data Name="param10">Unavailable</Data>
<Data Name="param11">Unavailable</Data>
</EventData>
</Event>

Any help would be greatly appreciated as this really makes trying to do MMO content as is frustrating, thanks!

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .
   

 

[Captnrex]

alrighty here you go!

https://1drv.ms/u/s!Ak_QrKp9dWvWhjNZ4sDk2VNQe4SE?e=RDXfFS

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/nz43fd7a/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	091221-13343-01.dmp (Sep 12 2021 - 00:47:19)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Driver warnings:	*** WARNING: Unable to verify timestamp for rzudd.sys
Probably caused by:	memory_corruption (Process: RzSynapse.exe)
Uptime:	0 Day(s), 2 Hour(s), 37 Min(s), and 37 Sec(s)

File information:	090821-14031-01.dmp (Sep 8 2021 - 13:43:48)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Driver warnings:	*** WARNING: Unable to verify timestamp for rzudd.sys
Probably caused by:	memory_corruption (Process: RzSynapse.exe)
Uptime:	0 Day(s), 0 Hour(s), 38 Min(s), and 38 Sec(s)

File information:	090821-13906-01.dmp (Sep 8 2021 - 16:55:49)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Driver warnings:	*** WARNING: Unable to verify timestamp for rzudd.sys
Probably caused by:	memory_corruption (Process: RzSynapse.exe)
Uptime:	0 Day(s), 2 Hour(s), 24 Min(s), and 09 Sec(s)

File information:	090821-13390-01.dmp (Sep 8 2021 - 22:12:37)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Driver warnings:	*** WARNING: Unable to verify timestamp for rzudd.sys
Probably caused by:	memory_corruption (Process: RzSynapse.exe)
Uptime:	0 Day(s), 4 Hour(s), 30 Min(s), and 05 Sec(s)

File information:	newest 091321-13609-01.dmp (Sep 13 2021 - 01:19:40)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Driver warnings:	*** WARNING: Unable to verify timestamp for rzudd.sys
Probably caused by:	rzudd.sys (Process: RzSynapse.exe)
Uptime:	0 Day(s), 4 Hour(s), 59 Min(s), and 20 Sec(s)

Crashing driver:

Dec 11 2016

rzudd.sys

Razer Rzudd Engine Driver https://www.razer.com/

Possible Motherboard page: https://www.asus.com/supportonly/z170a/helpdesk_knowledge/
You have the latest BIOS already installed.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

i wish every BSOD dump I had to check was that obvious.
5 all blaming razer drivers
Update synapse, there should be newer by now.
there might be new keypad drivers, what model is it?

 

[Captnrex]

huh thats weird, I use a razer orbweaver, and I had been using what the new Synapse calls "synapse 2.0" for my "legacy device" for its software. I will try uninstalling the newer synapse and maybe that will help? idk? It was the newer thing I had installed in the past month or so.

anyway my older synapse is 2.21.24.34
the newer synapse is 3.6.0831.082317

https://prnt.sc/1s4jkeg

 

[Colif]

If razer have a downside its Synapse. I knew they replaced it. Do you have to use the new version? Were you having the error with the old?

Logitech replaced their software a year or so ago and support for their older hardware wasn't as complete as it had been. So this could just be them not supporting it as well.

You could ask on the razer forums I guess.

3 years ago it didn't work with Synapse 3 but i assume that has changed

 

[Captnrex]

I had been using the old software till recently, though technically the new one says it needs to use the old for my item, when I went to uninstall 3.0(?) it uninstalled the old 2.0 too, so I am just gonna try using the 2.0 synapse and see. I originally only installed 3.0 cause I thought it was an updated version for my orbweaver, though since it still uses the 2.0 for that I don't really need it then.

 

[Colif]

I guess if you using old hardware, it pays to be careful when you update software as eventually the makers stop worrying about supporting something from 2013 when they have newer things that do the same things. Its a way to make people upgrade their gear even if it still works

Logitech did it on my G910, the rgb wasn't the same after the upgrade. I had been using same colors on kb for years and now I couldn't.
Steelseries engine has updated before and not recognized my old mouse.

So it happens, seems mostly to happen to peripherals in my experience.

Maybe they make their hardware too good and this only way to make users change?

 

[Captnrex]

welp, maybe it doesn't like the 2.0 anymore, crash again after a bit

https://1drv.ms/u/s!Ak_QrKp9dWvWhjS1ugRFr6SvQY4U?e=IT60vD

 

[Colif]

2 causes crashes
3 just reinstalls 2 and causes crashes.

I wonder, do you have another PC to see if it also causes crashes on that as well, with new drivers?

Google search suggests someone posted about it in this thread but I am not going to scroll through all the reports about other devices to find it, and I don't think it offers a solutions anyway. Its a bug report thread after all - reddit link

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/6wc37rse/showshow This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	091421-13515-01.dmp (Sep 14 2021 - 14:57:48)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Driver warnings:	*** WARNING: Unable to verify timestamp for rzudd.sys
Probably caused by:	rzudd.sys (Process: RzSynapse.exe)
Uptime:	0 Day(s), 2 Hour(s), 32 Min(s), and 05 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

@gardenman 404 error on link but it doesn't matter, we can see its same driver as before.

 

[gardenman]

Oops, addy should be: https://jsfiddle.net/6wc37rse/show

Edit: Link fixed in this post.

 

[Captnrex]

yeah, its unfortunately looking like it is synapse cause the BSOD, have had in uninstalled all day with no issues while playing since my last crash post. Guess I will just be ignoring razer stuff for now on though orbweaver was the last thing of theirs I was using. I am gonna test it another day or so before saying its solved (maybe test another brands version of orbweaver)

 

[Colif]

It appears Razer bought the rights to make those off Belkin and the Belkin models were way better than the razer ones

Razer just painted theirs green and covered it in RGB, called it gaming, doubled price, put worse switches in and called it a day

Synapse is still a problem with newer models too

I watched 2 reviews of the Pro and both say same, buttons get stuck but its Synapse, not the gamepad.

there isn't much choice besides razer. The cheaper ones are worse which is an achievement. Razer make reasonably good hardware and then shoot themselves in the foot with Synapse. Even the Orbweaver Chroma uses Synapse 2. That is odd. The cheaper Tantarus Pro uses the new software. Main difference is the key switches. Razer don't need to makee them any better as no one is competing. When an old Logitech and the original Belkin are still shown as choices, the market it pretty dead. Razer can make them as bad as they like, get some "professional" gamer to promote them and kids will buy them.

I have used Razer before, I had a mouse/keyboard combo. Mouse was too light for me and W key on keyboard eventually stopped working. Synapse annoyed me back then too. I generally avoid them now because of Synapse.

 

[Captnrex]

yup after experimenting a bit definitely synapse giving the issue

I bought a redragon k585 and while a bit different the software allows me to modify it enough, and on the plus side it doesn't crash so thanks you 2 for all the help, much appreciated