- Dec 7, 2013
- 19
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- 10,515
I work from home, and tomorrow I start a new job as an IT Help Desk Analyst. So, in true form I have been trying to fix my own problem, but I don't think there is a solution I can do from my end. Though, I wanted to see if someone else might have a recommendation. Even a temporary one.
I live in a rural area, so my internet speeds are not that great. I used to have ATT UVerse which was 10mbps down and 1 mbps up. I switched to Zito Media which is 100mbps down and 3-4mbps up. Sometimes I can get close to that, but lately its been having issues.
The problem always changes, but overall it seems to always come back to signal levels. I assume they have some bad amplifier hookups or maybe multiple ones and I am downstream from multiple amplifiers, but overall my DL signals are high. On 256 QAM Modulation, all my signals for downstream are around 77dBmV. My SNR is around 38-39 which is good, and up upload is around 107dBmV.
So, right now I am only getting around 5-8 mbps download. Still getting 3-4 upload, but download is bad. This has been going on for months now, because of bad storms, flooding, etc, and since then there has been an outage once a week it seems, if not multiple times. They have balanced the lines, come out and swapped the modem out after the last one melted, etc.
I had enough, and I found out ATT finally gives a bit better speed. 25mbps instead of 10. I have then coming out Friday morning to hook up a line. I am keeping both ISPs. With Zito works, its better by far, but I cannot be working from home and not have internet. I would get fired pretty quickly. So, I am going to have both as backup. I make enough on the new job to absorb the cost, even if I really would rather not. I have to go with what options are available.
The big concern here is that Zito cannot get someone out to try and fix the signals until late next week. I need it fixed, or at least slightly improved before then. Does anyone know of a quick way to help mitigate the signal level issues that I can do from my end?
Thank You
Image of signal levels: View: https://imgur.com/3cZN9Q4
I live in a rural area, so my internet speeds are not that great. I used to have ATT UVerse which was 10mbps down and 1 mbps up. I switched to Zito Media which is 100mbps down and 3-4mbps up. Sometimes I can get close to that, but lately its been having issues.
The problem always changes, but overall it seems to always come back to signal levels. I assume they have some bad amplifier hookups or maybe multiple ones and I am downstream from multiple amplifiers, but overall my DL signals are high. On 256 QAM Modulation, all my signals for downstream are around 77dBmV. My SNR is around 38-39 which is good, and up upload is around 107dBmV.
So, right now I am only getting around 5-8 mbps download. Still getting 3-4 upload, but download is bad. This has been going on for months now, because of bad storms, flooding, etc, and since then there has been an outage once a week it seems, if not multiple times. They have balanced the lines, come out and swapped the modem out after the last one melted, etc.
I had enough, and I found out ATT finally gives a bit better speed. 25mbps instead of 10. I have then coming out Friday morning to hook up a line. I am keeping both ISPs. With Zito works, its better by far, but I cannot be working from home and not have internet. I would get fired pretty quickly. So, I am going to have both as backup. I make enough on the new job to absorb the cost, even if I really would rather not. I have to go with what options are available.
The big concern here is that Zito cannot get someone out to try and fix the signals until late next week. I need it fixed, or at least slightly improved before then. Does anyone know of a quick way to help mitigate the signal level issues that I can do from my end?
Thank You
Image of signal levels: View: https://imgur.com/3cZN9Q4
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