Cannot restore PC due2"domain either does not exist" error message

[Ithomas248]

Hello, I am trying to restore my computer to factory setting. Before I can do that I see a box that says "other user" when I click it asks for a user name and password. When I attempt to input the computer user name i see this message "the specified domain either does not exist or could not be contacted". Please help

 

[hang-the-9]

Nothing should be asking you for a password when doing a factory restore, you just boot off the disks or use the built-in partition, and run the utility. It wipes your drive and re-installs everything as new.

You are doing something else here. Need some details as to what you are doing, exact steps.

 

[Ithomas248]

Nothing should be asking you for a password when doing a factory restore, you just boot off the disks or use the built-in partition, and run the utility. It wipes your drive and re-installs everything as new.

You are doing something else here. Need some details as to what you are doing, exact steps.

I'm not doing anything else. I don't have the disks that came with the computers. My steps are as follows:
Go to gateway recovery center
Select the factory restore option
The computer then restarts itself
After the black screen with the windows logo/icon is when the screen with the "other user" box Pops up on the screen
The only thing I can do is click that box
That's when it asks for user name and password

 

[hang-the-9]

Did the restore actually complete? Does not sound like it did anything when you selected restore, or did it do the restore between you selecting restore and rebooting? A restore should take about an hour, and will probably ask you for disk 2,3 and so on to recover software and drivers.

If it's asking for a user name and password after the restore is done, check with the manual or Gateway support for what to use there.