woof

Distinguished
Apr 2, 2004
46
0
18,530
Archived from groups: microsoft.public.windowsxp.basics (More info?)

Since installing Windows XP Pro I am unable to send emails, although I can
still receive them.
Each time I click on Send/Receive button the window of the email in the
process of being sent pops up but then times out.
I have deleted the old outbox.dbx file, as someone suggested, but this did
not fix the problem.
Any help appreciated.
Thanks
Andy
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.basics (More info?)

As you can receive emails have you checked that SMTP details are correct for
your email account?
In outlook click Tools on the main menu and then click e-mail account
option. Select 'view or change existing e-mail account' and press Next.
Select the email account from the email account window and then press the
Change button. Look in the Server information section and make sure that the
pop3 and SMTP are correct for your email provider.

For example:

Incoming mail server(pop3) = pop3.youremailprovider.net

Outgoing mail server(SMTP) = SMTP.youremailprovider.net

My provider details look something like this:

Incoming = pop3.glowinternet.net
Outgoing = SMTP.glowinternet.net

Some providers use just 'pop' (without the 3)

Another thing you might check is that your SMTP server doesn't require
authentication before it can send mail. In the e-mail account window of
Microsoft outlook click on the More settings button. In the next window
click the 'outgoing server' tab. If the 'my outgoing server SMTP requires
authentication box is tick it should also have a log in user name and
password. Some email providers insist upon authentication for security
reason while others don't bother but it is worth checking just in case it
got inadvertently ticked.

--
John Barnett MVP
Associate Expert
http://freespace.virgin.net/john.freelanceit/index.htm
"Woof" <bulldog@hotmail.com> wrote in message
news:cpnn3l$2d40$1@otis.netspace.net.au...
> Since installing Windows XP Pro I am unable to send emails, although I can
> still receive them.
> Each time I click on Send/Receive button the window of the email in the
> process of being sent pops up but then times out.
> I have deleted the old outbox.dbx file, as someone suggested, but this did
> not fix the problem.
> Any help appreciated.
> Thanks
> Andy
>
>
>
>
 

woof

Distinguished
Apr 2, 2004
46
0
18,530
Archived from groups: microsoft.public.windowsxp.basics (More info?)

Thank you John,

My details appear to be correct. They are set as...
Incoming mail server(pop3) = pop.youremailprovider.net
Outgoing mail server(SMTP) = mail.youremailprovider.net
as per my ISP instructions.

However, since my first post I have realised that I cannot access https web
sites which require me to log on. It just times out.
I think the problem must be with my settings.
I am new to XP and need more time to check out the various settings.

Thanks again
Andy




"John Barnett MVP" <freelanceit@mvps.org.nospam> wrote in message
news:OtQhc9s4EHA.3840@tk2msftngp13.phx.gbl...
> As you can receive emails have you checked that SMTP details are correct
for
> your email account?
> In outlook click Tools on the main menu and then click e-mail account
> option. Select 'view or change existing e-mail account' and press Next.
> Select the email account from the email account window and then press the
> Change button. Look in the Server information section and make sure that
the
> pop3 and SMTP are correct for your email provider.
>
> For example:
>
> Incoming mail server(pop3) = pop3.youremailprovider.net
>
> Outgoing mail server(SMTP) = SMTP.youremailprovider.net
>
> My provider details look something like this:
>
> Incoming = pop3.glowinternet.net
> Outgoing = SMTP.glowinternet.net
>
> Some providers use just 'pop' (without the 3)
>
> Another thing you might check is that your SMTP server doesn't require
> authentication before it can send mail. In the e-mail account window of
> Microsoft outlook click on the More settings button. In the next window
> click the 'outgoing server' tab. If the 'my outgoing server SMTP requires
> authentication box is tick it should also have a log in user name and
> password. Some email providers insist upon authentication for security
> reason while others don't bother but it is worth checking just in case it
> got inadvertently ticked.
>
> --
> John Barnett MVP
> Associate Expert
> http://freespace.virgin.net/john.freelanceit/index.htm
> "Woof" <bulldog@hotmail.com> wrote in message
> news:cpnn3l$2d40$1@otis.netspace.net.au...
> > Since installing Windows XP Pro I am unable to send emails, although I
can
> > still receive them.
> > Each time I click on Send/Receive button the window of the email in the
> > process of being sent pops up but then times out.
> > I have deleted the old outbox.dbx file, as someone suggested, but this
did
> > not fix the problem.
> > Any help appreciated.
> > Thanks
> > Andy
> >
> >
> >
> >
>
>