Hello!
My wife uses Canon printers in her business and tonight she had two printers suddenly stop working when she tried to replace an ink cartridge.
The printers are a 8720 and a 6820. She's using non-Canon ink cartridges (because Canon gouges you so badly on ink) and she's never had a problem. Tonight, the 8720, after swapping the yellow ink, started saying that the the printer didn't recognize the ink. She moved to her 6820 and put new ink in that (it had been idle for a bit) and it was giving the same error.
I looked all over the net for a solution and tried the "remove the cartridges, pull out the power cord, replace the power cord, replace the cartridges method". No luck. I tried holding the "Stop / Reset" button for 5 seconds and the holding the "off" button for 7-10 seconds. No dice. No matter what we do, it will not recognize the cartridges she has been using for years.
Can someone assist?
Thanks,
Mark
My wife uses Canon printers in her business and tonight she had two printers suddenly stop working when she tried to replace an ink cartridge.
The printers are a 8720 and a 6820. She's using non-Canon ink cartridges (because Canon gouges you so badly on ink) and she's never had a problem. Tonight, the 8720, after swapping the yellow ink, started saying that the the printer didn't recognize the ink. She moved to her 6820 and put new ink in that (it had been idle for a bit) and it was giving the same error.
I looked all over the net for a solution and tried the "remove the cartridges, pull out the power cord, replace the power cord, replace the cartridges method". No luck. I tried holding the "Stop / Reset" button for 5 seconds and the holding the "off" button for 7-10 seconds. No dice. No matter what we do, it will not recognize the cartridges she has been using for years.
Can someone assist?
Thanks,
Mark