Question Can't get external CD/DVD drive to work

[davidacellphone]

The drive shows up in device manager, but not as a drive ( C,D,E etc )
this is drive https://www.amazon.com/dp/B0CLDNZF2P?ref=ppx_yo2ov_dt_b_product_details&th=1

Operating System
Windows 11 Home 64-bit
CPU
Intel Core i5 14400F 30 °C
Raptor Lake 10nm Technology
RAM
32.0GB Unknown @ 2992MHz (38-38-38-78)
Motherboard
Gigabyte Technology Co., Ltd. B760M C (U3E1) 17 °C
Graphics
C32F391 (1920x1080@60Hz)
4091MB NVIDIA GeForce RTX 4060 (Gigabyte) 41 °C
Storage
1863GB ADATA LEGEND 800 (Unknown (SSD))
1863GB USB 3.1 Device HDD1 SCSI Disk Device (USB (SATA) ) 41 °C
3726GB USB 3.1 Device HDD2 SCSI Disk Device (USB (SATA) ) 46 °C
Optical Drives
Optiarc DVD RW AD-7740H USB Device
Audio
Realtek High Definition Audio

 

[rgd1101]

what does it show up as in device manager?

 

[davidacellphone]

what does it show up as in device manager?

CD/DVD- drives
and the device name
Optiarc DVD RW AD-7740H USB Device

 

[Paperdoc]

This sounds like a power supply issue. So do many of the user comments on some sellers' websites. Symptoms of insufficient power for such devices are that it appears to be "alive" and working, but it does NOT actually read or write, and sometimes fails to operate the sliding disk drawer.

Background: the older USB2 system had power available on its ports at 5 VDC up to 0.5 A. That was never enough for things like external hard drives with spinning disks. Those older types of drives almost always came with either their own power supply "brick" that had to plug into a socket on the drive, OR a special two-headed data cable that had to plug into TWO standard USB2 ports to get enough power. The new USB3 system (now all called USB 3.2 Genn ) raised that max current limit to 0.9 A. The new "Laptop Hard Drives for USB3" DO actually work in this environment because they have been designed with lower-performance components that CAN work within that current limit. One would assume that the same design approach has been used for this particular unit, a DVD RW external drive. However, it MAY be very close to the limit.

I can suggest a few things for this.
1. Ensure that where you plug this into your computer is only on a USB3 port (Type A or Type C does not matter) on the mobo's rear panel. Such a port will be fed from the mobo's USB3 chip which should be providing a reliable power supply according to the USB3 specs. Do NOT try to use it through a Hub or Splitter for USB.
2. Try using a different rear socket on that panel. Sometimes the internal details mean that two external sockets are sharing a common power supply from the mobo and using both of such a pair can result in insufficient power.
3. Make SURE you are using it with a USB3 port. The Type A USB2 older ports look at lot like them but will NOT provide the power needed.
3. Does the unit come with a small socket where you can plug in a separate external power supply? Did it come with such a power module? If yes, then connect that up.
4. Although this unit has a two-headed cable to plug into your computer's ports, I do NOT recommend that you plug in both of them. That cable is intended for use with only ONE of those two connectors plugged in, so you CAN use it with EITHER a Type A OR a Type C socket. Plugging in both at once would try to make full connections for BOTH power and data to TWO USB ports.

 

[davidacellphone]

This sounds like a power supply issue. So do many of the user comments on some sellers' websites. Symptoms of insufficient power for such devices are that it appears to be "alive" and working, but it does NOT actually read or write, and sometimes fails to operate the sliding disk drawer.

Background: the older USB2 system had power available on its ports at 5 VDC up to 0.5 A. That was never enough for things like external hard drives with spinning disks. Those older types of drives almost always came with either their own power supply "brick" that had to plug into a socket on the drive, OR a special two-headed data cable that had to plug into TWO standard USB2 ports to get enough power. The new USB3 system (now all called USB 3.2 Genn ) raised that max current limit to 0.9 A. The new "Laptop Hard Drives for USB3" DO actually work in this environment because they have been designed with lower-performance components that CAN work within that current limit. One would assume that the same design approach has been used for this particular unit, a DVD RW external drive. However, it MAY be very close to the limit.

I can suggest a few things for this.
1. Ensure that where you plug this into your computer is only on a USB3 port (Type A or Type C does not matter) on the mobo's rear panel. Such a port will be fed from the mobo's USB3 chip which should be providing a reliable power supply according to the USB3 specs. Do NOT try to use it through a Hub or Splitter for USB.
2. Try using a different rear socket on that panel. Sometimes the internal details mean that two external sockets are sharing a common power supply from the mobo and using both of such a pair can result in insufficient power.
3. Make SURE you are using it with a USB3 port. The Type A USB2 older ports look at lot like them but will NOT provide the power needed.
3. Does the unit come with a small socket where you can plug in a separate external power supply? Did it come with such a power module? If yes, then connect that up.
4. Although this unit has a two-headed cable to plug into your computer's ports, I do NOT recommend that you plug in both of them. That cable is intended for use with only ONE of those two connectors plugged in, so you CAN use it with EITHER a Type A OR a Type C socket. Plugging in both at once would try to make full connections for BOTH power and data to TWO USB ports.

i have tried on USB 3A and USB3.1 type c

 

[Roland Of Gilead]

Hey there,

Try this: https://answers.microsoft.com/en-us...-problem/146b23b9-6cec-4137-8319-71ce24e672b6

 

[Paperdoc]

Prompted by that last reply and link, it contained two tests to try.
(a) try several disks in case one or more is a DISK problem.
(b) try the drive unit with another computer in case your computer has a problem.

A comment. The link was from a user with a laptop, and some laptops are NOT good at supplying all the power for a standard USB3 port. You, OP, say you are using a desktop so I assumed that was not an issue.