Question Charging Light Turns Off After Full Charge – HP Omen Troubleshooting

[azizever83]

Hello everyone


"I have an HP Omen laptop with a 7th generation Intel Core i7 processor. The issue is that when I leave it charging for some time, after the battery reaches full charge and remains plugged in for about 20 minutes or more, the charging stops—the charging light goes off, and the laptop won't power on.


I have removed the battery and plugged in the charger again, but the issue persists. I have to unplug it for a while, then plug it back in and wait 20 minutes or more before it responds to charging (the charging indicator turns on).


What could be causing this issue? How can I diagnose and fix it?"

 

[COLGeek]

How old is the battery?

 

[azizever83]

How old is the battery?

Hey mate. The battery is about 5 years old. It is the original battery that comes with the laptop and never been replaced. However, the over all performance of the battery is OK during the working with the laptop. It lasts for about 3 hours

 

[COLGeek]

Does it fully charge? If you remove the battery and just run on AC power, do you have any issues?