Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
It's quite unusual to have both the printer's output and the display washed
out together. The symptoms, coupled with you actions, seem to have
eliminated any reasonable hardware problem. It would also seem that the
involved software must be at a level common to both the printer and the
display. Since this normally occurs at a system level, and not at any sort
of application level, (Other than the color compensation system) its getting
hard to point to a possible culprit.)
I suppose that there might be something like a gamma level set to high
somewhere, but cannot think where it would be that would hit both the
printer and the display. From your remarks, the color reference file must
have printed light as well.
About the only thing I can think of at this point would be to try a registry
restore to a point before you installed the application that caused the
problem. This can be fairly traumatic, so I look at it as close to a last
resort.
The fact that the SRGB profile could not be uninstalled says that the color
compensation system is most likely still active, at least for one device,
which will usually be the display. There is one other thing called
"rendering intent" that can cause odd problems, but I don't think it's
likely that the application set it to something other than the normal
condition. A few of the older high end graphics apps could, if the user
drilled down far enough into the settable options.
If you right click on the display wallpaper (not an icon or the taskbar) you
should see a popup appear with properties showing at the bottom. A left
click on properties should bring up a "Display Properties" window. Left
click on the setting tab toward the upper right of the window. A new display
properties window should appear, and have an "advanced" button. From this
point, the next window becomes quite video card/chip dependent. My ATI card
has two color related tabs. One allows setting gamma graphically, and the
other allows you to enable or disable, install or remove the display related
icm file. The gamma set area normally has a graph with a line(s) going from
the bottom left to the right top of the graphics sub window. I'd be tempted
to see if the gamma settings will change the display appearance to something
reasonable. (Divide and hopefully (eventually) conquer.)
The last time I bothered to look, the color compensation docs in MSDN were
out of date, and a bit confusing.
The general idea hasen't changed, just a lot of the details.
"KathyF" <KathyF@discussions.microsoft.com> wrote in message
news:CC3E52DE-8F34-4D19-8803-020186D57405@microsoft.com...
> Thank-you for the suggestion, but either I'm doing something wrong (rather
> more likely than not I'm afraid) or my printing problem isn't the one
> you're
> thinking of.
>
> I spent the better part of yesterday learning about icm and color
> profiles.
> I went to the windows\system32\spool\drivers\color diectory and
> uninstalled
> every icm profile I could find. I also went to the printer and monitor
> settings and looked for anything remotely related to color profiling, and
> uninstalled them too.
>
> After uninstalling and reinstalling the printer, I tried several more test
> prints (thank-you for the standard test image by the way) and eventually
> got
> so frustrated that I simply deleted all the icm files.
>
> There was, however, one icm file I couldn't get rid of. "srgb color space
> profile.icm" in the \drivers\color directory presents the message "An
> error
> occured while uninstalling srgb color space profile.icm". And if I delete
> the
> file, Windows automatically re-instates it from somewhere. I'm kind of
> assuming windows needs it for some reason.
>
> I even ran the printers default test print page, and the windows logo at
> the
> top of it was still showing washed out colors.
>
> Any more suggestions / instructions would be gratefully received.
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