Okay here's the one that pissed me off the most...
A guy named blah calls me, and starts yelling at me telling me that his internet isn't working, okay first of all, why the hell did he call me? We're not his ISP, but since he bought the comp from us i tried to help him. His problem was that he can't connect to the internet, so i ask him if he's using dial up or broadband, he said dial up. Okay, so i asked him if he's using a dedicate line for the internet and does he hear the weird noises when he connects, he told me yes he has dedicated line, and no he doesn't hear the noise. Then he startes yelling again telling me it's all our fault we gave him a faulty piece of sh*t computer, because the internet worked on his wife's laptop. Okay so i asked him if the phone line's connected to the modem, he responded(can't remember exactly), "phone line connected to the computer? my phone line's connected to the phone, how the hell do you think i'm talking to you!" Okay... I said i thought u had a dedicated line for the computer... He said well of course!! It's dedicated to the computer when i use the internet, and it's dedicated to the phone when i'm using the phone!!
Okay right there, that's when i wanted to beat the sh*t out of this guy.
Then I asked him if he has another line or cell phone to talk to me from, so he calls me back from his cell, he plugged the phone line into the modem, then he says yes there's the weird noise but it tells me the username/passwords are wrong. So I told him he has to check that with his ISP, but knowing this dumbass, i asked, could you tell me your username? And he told me andyrichter2k@msn.com
WHAT?! I asked him, "did you just tell me your email account?" He said yeah that's my username and password. ahh!! So took me another 5 minutes to explain to him that his username/password for his ISP is NOT his email username/password. A few min later he found his name/password for Telus, and he managed to connect, then for some reason he starts swearing again, saying how we didn't explain it properly, and he wants to speak to my manager(that was his mistake).
I gave the phone to my boss, and went back to work on the computer i was building, then all of a sudden, my boss just pretty much yelled in to the phone, okay this i remember, "You f*cking dickhead, if you read our policies properly it says CLEARLY we have a one year warranty on HARDWARE problems, we're not responsible for software! and Why the f*ck did you call us here in the first place? You have to contact your ISP for your internet problems! You just wasted 40min of one of my tech's time, so i'm going have to charge you a $30 service fee, now your name please..." And my boss hang up i guess the other guy hang up.
Then my boss laughed and told me the next time you talk to somebody like this, first try to tell them to contact the proper place, if he doesn't listen, then just swear at him and hangup, we don't need a customer like that anyways.
<A HREF="http://forums.extremeoverclocking.com/myrig.php?do=view&id=17301" target="_new">My PC</A>
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