[SOLVED] Computer been Freezing and stuttering

[Padek]

Hello, I've been having this problem with my pc that basically freezes for like half a second and like stutters everything rather frequently like Discord, the game Im playing, Youtube or Spotify if i'm listening to music on both my monitors usually when Im playing games or when I’ve been using the computer for a while and i cannot reach the frames I should on games and even sometimes they crashed, here is some information that could help,

• I have all my drivers up to date i use a program names TweakBit Driver Updater to verify
• I check the temperature on normal work and when playing games and is usually 75º-85º
• I did a full clean and format my pc including defragment my disks

Computer Information,

• Windows 10 Pro
• Processor: Intel Core i7-7700 3.6GHz, 4 Cores 8 Logical Processors
• Graphics Card: NVIDIA GeForce GTX 1070 Turbo
• MotherBoard: B250m Bazooka OPT Boost
• Total RAM: 24GB
• Disks: SSD 110GB, 1TB , SSD 500GB
• Corsair 650W
• Corsair Hydro H60, 120mm
• 2 Monitors Samsung 1920 x 1080, 4ms connected with (HDMI)
• Razer BlackWidow Ultimate, Razer Naga and Logitech G933

*The only thing I haven't updated my BIOS is Actually (5/23/2017) and the latest on the official page is (2018/07/04), but this happened from one day to another so I don't know if that could fix anything.

Some of my guesses are The Graphics card, something to do with the compatibility with an update or maybe my monitors, but i will like to be sure what is wrong.

Sorry for the extra information i just wanted to be as detail as possible, Thank You!

 

[Darkbreeze]

I have all my drivers up to date i use a program names TweakBit Driver Updater to verify

That is probably half your problem right there.

I would get rid of that program, immediately, and install all your drivers manually from now on. The ONLY drivers you should be using are the drivers available from the B350m Bazooka product page, specifically, the audio and network adapter (LAN/Ethernet) drivers.

https://www.msi.com/Motherboard/support/B350M-BAZOOKA#down-driver


Then the AMD chipset drivers available HERE:

https://www.amd.com/en/support/chipsets/amd-socket-am4/b350


And finally the Nvidia drivers for your graphics card, which are available here:

https://www.geforce.com/drivers/results/150581

When installing the graphics card drivers, it would be wise to do a CLEAN install, not with the Nvidia option for a clean install, but with the DDU from Wagnard tools.

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

Also, it would be a good idea to update your motherboard BIOS to the latest version.

 

[Padek]

That is probably half your problem right there.

I would get rid of that program, immediately, and install all your drivers manually from now on. The ONLY drivers you should be using are the drivers available from the B350m Bazooka product page, specifically, the audio and network adapter (LAN/Ethernet) drivers.

https://www.msi.com/Motherboard/support/B350M-BAZOOKA#down-driver


Then the AMD chipset drivers available HERE:

https://www.amd.com/en/support/chipsets/amd-socket-am4/b350


And finally the Nvidia drivers for your graphics card, which are available here:

https://www.geforce.com/drivers/results/150581

When installing the graphics card drivers, it would be wise to do a CLEAN install, not with the Nvidia option for a clean install, but with the DDU from Wagnard tools.

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

Also, it would be a good idea to update your motherboard BIOS to the latest version.

Sorry! I notice i did a typo on the motherboard its actually a B250m, but i see your point the only thing im not familiar with is the DDU from Wagnard, and im kinda afraid to do a BIOS update since there been having low voltage these days, il try to get the correct links for the updates tho, il try all these Thank You!

 

[Darkbreeze]

In that case, the same thing applies, go to the product page for you motherboard and install the drivers that are listed as the most recent ones for LAN and audio.

Then install the chipset drivers from the Intel website located here:

https://downloadcenter.intel.com/download/28182/Chipset-INF-Utility?product=98086


The DDU from Wagnard tools, is the Display driver uninstaller and is a highly respected utility that we have been using and recommending for many years now. It works better and has a much better success rate at resolving graphics driver problems than the AMD or Nvidia "clean install" options you see when running their driver package. If you follow the guide I linked you to, you should have no problem.

And again, it would be a good idea to install the latest BIOS version for your motherboard.

 

[Padek]

In that case, the same thing applies, go to the product page for you motherboard and install the drivers that are listed as the most recent ones for LAN and audio.

Then install the chipset drivers from the Intel website located here:

https://downloadcenter.intel.com/download/28182/Chipset-INF-Utility?product=98086


The DDU from Wagnard tools, is the Display driver uninstaller and is a highly respected utility that we have been using and recommending for many years now. It works better and has a much better success rate at resolving graphics driver problems than the AMD or Nvidia "clean install" options you see when running their driver package. If you follow the guide I linked you to, you should have no problem.

And again, it would be a good idea to install the latest BIOS version for your motherboard.

Okay Sorry for taking so long, This is the things i did,

• I update BIOS to the latest version.
• I format my PC.
• I installed (Manually) the audio and network adapter (LAN/Ethernet) drivers.
• I installed the chipset drivers from the Intel website.
• I did a clean install with DDU tool and installed the latest confirmed update of my GPU.

Everything installed correctly, but It did not fixed the problem

I still have frames jumping around and computer stuttering a little when playing games.

I try to play Rainbow Six Siege and i got 50 frames max, then this video of my frames on World Of Warcraft a game that does not requires much.

I would appreciate some other ideas or if you need more information lmk.

Thank you in advance!

The video of my frames

https://imgur.com/OxovIZl

View: https://imgur.com/OxovIZl

Another video With sound:

https://imgur.com/a/PMuV8gk

 

[Phaaze88]

You said you defragmented your disks... I'm hoping you only defragged the HDD, and none of the SSDs?

 

[Darkbreeze]

Windows 10 natively supports TRIM, so it's likely that's what they meant for the SSD. You can't defragment an SSD on any OS that supports TRIM natively. It will just run TRIM.

 

[Padek]

Windows 10 natively supports TRIM, so it's likely that's what they meant for the SSD. You can't defragment an SSD on any OS that supports TRIM natively. It will just run TRIM.

You got an idea of what else it could be?

 

[Darkbreeze]

Actually, I don't really. Short of a problem with the graphics card you've done everything that should be necessary to fix the problem IF it is software or driver related. Which is why I've invited some other folks to chime in with fresh ideas.

 

[Darkbreeze]

What is your memory configuration, exactly?

Do you have a bunch of different sticks all put together, because 24GB is an oddball amount of memory to have and chances are this COULD be memory related. Maybe it would be a good idea to REMOVE one stick if you have a 2 x8GB kit PLUS an additional oddball memory module, and make sure the remaining two sticks are installed in the 2nd and 4th slots over from the CPU socket which are the A2 and B2 slots. Then reset the BIOS and try again to see if it still does it.