Nov 24, 2022
7
1
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Hi, I have a fairly urgent problem with my computer assembled less than a year ago.
Over the past few months I've had a problem that has always bothered me, and the problem in question is a PC crash.
I'll explain: simply when I'm using the PC, (sometimes even at rest) it suddenly turns off, as if the light had gone out, and turns back on immediately afterwards by itself.
Today, however, once it was turned off, it couldn't be turned on for a few minutes, at a certain point it turned back on by itself but the monitors didn't detect any video input and a LED on the motherboard (I think the boot one) was on constantly for minutes, I had to then turn it off and on again using the button...
I tried many ways to solve it, in some periods it didn't even work anymore and in others the problem returns... I would like to understand the reason because I don't want anything to break. This is why I ask you if anyone can help me in some way.

I can give you some useful information:

PC Components:

OS: Windows 11 Home Edition
CPU: Ryzen 5 5600X
GPU: AMD Radeon RX 6650 XT
RAM: Corsair Vengeance DDR4 3200MHz (2x8)
SSD: WD Black SN859, 500GB NVMe
HDD: Seagate Barracuda Compute 4TB 7200RPM
MOBO: MSI B550 Gaming Plus ATX AM4
PSU: Corsair RM750x

Other information:
I'm sure the problem isn't overheating, I checked and it never exceeds 75 degrees.
I used the MemoryDiagnostic tool and I have no problem with my memory.
The event viewer gives me this information:
Level: Critical
Source: Kernel Power
Event ID: 41
Activity category: 63
User: SYSTEM
Description: Restarting the system without a proper shutdown. This error can be caused by an interruption, crash, or unexpected system power failure

I also tried to check if the cables were loose but they don't seem to be, and I also cleaned the dust from the PC.
If you have any ideas I would thank you very much if you could help me in any way, but if you need any other information don't hesitate to ask. Thank you so much.:)
 
Last edited:
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Grand Moff
Apr 13, 2023
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I bought it in december of the last year, so not even a year ago. Unfortunately I don't have another PSU to do some tests
Is the BIOS updated? I had a similar problem with my PC where I initially thought it was the PSU because I got an alternating VGA and CPU error light on the motherboard and updating the bios fixed it.
 
to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

run the RAM @2133MHz to check if it happens then too

check the hard drive for errors with its manufacturer´s tool and if available, update the firmware

use ddu uninstaller and reinstall the latest graphics driver
 
Nov 24, 2022
7
1
15
to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

run the RAM @2133MHz to check if it happens then too

check the hard drive for errors with its manufacturer´s tool and if available, update the firmware

use ddu uninstaller and reinstall the latest graphics driver
Hi, here's the benchmark:

I checked the memory and everything is ok and installed the latest graphics driver.
I tried to check windows integrity but the loading bar is stuck.
I checked the hard drive with Crystal Disk Info, here's a screen:
 
Nov 24, 2022
7
1
15
to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

run the RAM @2133MHz to check if it happens then too

check the hard drive for errors with its manufacturer´s tool and if available, update the firmware

use ddu uninstaller and reinstall the latest graphics driver
Hi, here's the benchmark:

I checked the memory and everything is ok and installed the latest graphics driver.
I tried to check windows integrity but the loading bar is stuck.
I checked the hard drive with Crystal Disk Info, here's a screen:
UPDATE: The windows integrity check finished, i just had to wait more time. BTW it says he found some damaged files