[SOLVED] Computer crashes from graphic intense games but not overheating

[Arthianne]

Computer crashes when i launch graphic intense games such as Black Desert Online, New World Alpha, ARK: Survival evolved etc. It's been happening for a long time now and I'm just deciding to fix it (Crucify me later) I've checked my drivers and they're all up to date, I've checked my temps and all of those are fine at 40 c I've checked the cords and theyre all fine as well. Seeing how its only an issue when i run graphic intense games I'm under the assumption it's a graphics card issue. Below are my specs, if you all want me to run tests with other programs im game as well, I just want this fixed, and I can't figure it out.


Operating System
Windows 10 Home 64-bit
CPU
AMD Ryzen 5 5600x
RAM
32.0GB Dual-Channel Unknown @ 1064MHz (15-15-15-36)
Motherboard
ASUSTeK COMPUTER INC. ROG STRIX B550-F GAMING (AM4) 35 °C
Graphics
VX2458-mhd (1920x1080@60Hz)
2269W (1920x1080@60Hz)
4095MB NVIDIA GeForce RTX 2070 (Gigabyte) 51 °C
Storage
1863GB Western Digital WDC WD2003FZEX-00SRLA0 (SATA ) 35 °C
465GB Hitachi HP SSD EX900 500GB (Unknown (SSD))
Optical Drives
Optiarc DVD RW AD-7240S
Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

 

[johnsoner13]

What is your power supply? Make/model please. Usually the culprit in these types of scenarios, but not always

 

[Arthianne]

What is your power supply? Make/model please. Usually the culprit in these types of scenarios, but not always

EVGA 850 GQ 80 plus about 2 years old late 2018

 

[Unolocogringo]

4095MB NVIDIA GeForce RTX 2070 (Gigabyte) 51 °C
Card does not exist. Only came as 8GB
If it is 4GB it is a fake.
32.0GB Dual-Channel Unknown @ 1064MHz (15-15-15-36)
1064 is a very odd memory speed for Ryzen systems.
Are you sure this is correct?

 

[Arthianne]

4095MB NVIDIA GeForce RTX 2070 (Gigabyte) 51 °C
Card does not exist. Only came as 8GB
If it is 4GB it is a fake.
32.0GB Dual-Channel Unknown @ 1064MHz (15-15-15-36)
1064 is a very odd memory speed for Ryzen systems.
Are you sure this is correct?

Specs are from speccy, so most likely wrong,

Card is real for sure, I have the box and serial number, ordered from and sold by newegg, box says 8gb, not sure why speccy is showing 4

Memory is CORSAIR Vengeance LED 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Memory mixed with G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory

 

[Arthianne]

I can play games like league of legends, smite, valorant, csgo, etc. just fine, it seems to be an issue when i run games that use modern engines, And I'm seriously stumped on what's causing it, ive also nuked my pc 3 or 4 times trying to fix it

 

[dudio]

Leaning towards a PSU issue, because that's a common symptom. Also curious what hardware info you get if you try HWinfo.. great software for system info

 

[Flayed]

Memory is CORSAIR Vengeance LED 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Memory mixed with G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory

I'm not sure that is a good idea to mix two 16GB memory kits from different manufacturers. Remove one kit and see if your crashing issue still happens.

 

[Arthianne]

I'm not sure that is a good idea to mix two 16GB memory kits from different manufacturers. Remove one kit and see if your crashing issue still happens.

Why would this be an issue? They both run at the same clock speed and are both ddr4 afik its completely acceptable to do this

 

[Arthianne]

I'm not sure that is a good idea to mix two 16GB memory kits from different manufacturers. Remove one kit and see if your crashing issue still happens.

Removed, and the issue is still persisting

 

[Arthianne]

Leaning towards a PSU issue, because that's a common symptom. Also curious what hardware info you get if you try HWinfo.. great software for system info

https://imgur.com/a/nlCwWB4

View: https://imgur.com/a/nlCwWB4
here's the HW info summary

 

[Flayed]

Why would this be an issue? They both run at the same clock speed and are both ddr4 afik its completely acceptable to do this

It can either not work at all, or cause issues such as BSOD or crashing, or work without a problem.

 

[Flayed]

Have you tried the latest Nvidia drivers for your graphics card?

 

[Arthianne]

Leaning towards a PSU issue, because that's a common symptom. Also curious what hardware info you get if you try HWinfo.. great software for system info

Just ordered a tester for the PSU since work wont let me take one home for the weekend, the powersupply is fairly new, so ill be fairly disappointed if that does prove to be the issue

 

[Arthianne]

Have you tried the latest Nvidia drivers for your graphics card?

All drivers are up to date as stated in original post

 

[Flayed]

All drivers are up to date as stated in original post

You could use MSI Afterburner to reduce the power limit to the graphics card by 15%. See if the issue persists.

 

[Arthianne]

You could use MSI Afterburner to reduce the power limit to the graphics card by 15%. See if the issue persists.

I'll give it a shot

 

[Arthianne]

You could use MSI Afterburner to reduce the power limit to the graphics card by 15%. See if the issue persists.

Still crashes

 

[Zerk2012]

Specs are from speccy, so most likely wrong,

Card is real for sure, I have the box and serial number, ordered from and sold by newegg, box says 8gb, not sure why speccy is showing 4

Memory is CORSAIR Vengeance LED 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Memory mixed with G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory

This is probably your problem take out a set of the mismatched memory, make sure the other 2 are in the correct memory slots, go into BIOS and enable DOCP memory profile.

Memory is sold in matched tested sets!

 

[Arthianne]

This is probably your problem take out a set of the mismatched memory, make sure the other 2 are in the correct memory slots, go into BIOS and enable DOCP memory profile.

Memory is sold in matched tested sets!

I've done this and the issue persists

 

[sonofjesse]

Install a new HXI or P2, T2 power supply 850-1200 watts and try again. 9 times out of 10 these issues are power supply related.

 

[Afro_ninja199]

try underclocking your gpu core clock by -60 and see if it happens

 

[--SID--]

I've done this and the issue persists

What ram kit did you remove? Better use G.Skill instead of Corsair.

 

[Zerk2012]

I've done this and the issue persists

Download and run memtest!

 

[4Ryan6]

Memory is CORSAIR Vengeance LED 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Memory mixed with G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory

You do not need 32G of system memory for gaming especially with the graphics card you have, plus the fact that it is a mismatched set to boot. The memory speeds may very well match but all of the timings do not, which forces the CPU to juggle down to what it can run, resulting in a loss of performance.

Two different brands of memory is not a good idea, it is hard enough to manufacture memory module matched sets that run together problem free from the factory, much less get competing brands to work together never meant to be on the same motherboard.

Some motherboards do not like to have all 4 slots occupied which you may discover a little foot note about that in your motherboard manual, but whether it is frowned upon or not in the manual, if you are after performance don't do it.

Though your Graphics card is plenty capable it still has to communicate to the CPU through the system memory which is the communication bridge between the 2, if traffic is not flowing smooth across that bridge then you will have a problem.

I suggest dropping the Corsair memory and run the GSkill in the motherboards suggested slots for 2 modules.

Resolving gaming crashing issues like this is a process of elimination to find the problem and it is not just as simple as one size fits all.

If you do not have GPU-Z installed then install it and go to the sensor tab click on it, and at the bottom check Log To File, then you can run GPU-Z while gaming to have a recorded temperature file to see exactly where your Graphics cards temperatures go while heavy gaming right up to the crash occurs. You'll find the GPU-Z Sensor Log in My Documents and you can review your temperatures vs clock rate to be sure they do not get too high.

Try these suggestions and see what happens.