Question Computer Crashes then Restarts, no BSOD. Kernel 41 in Event Viewer

[kyzra]

Hey everyone,

I’ve been dealing with random crashes on my PC for a couple months now. The reboots started 2 months or so after I upgraded my CPU from a Ryzen 5 1600X to a Ryzen 5 5600X. The system reboots completely—there's no BSOD, just a black screen. However, I still hear audio when the black screen appears. Mainly happens during gaming. marvel rivals especially, but happens in not so intensive titles rarely like Terraria. Other times, it happens when the PC is idle or even after I reboot from the crash, I black screen again after I login or shortly after.

My specs:

CPU: Ryzen 5 5600X
GPU: MSI Ventus 2X RTX 4060
Motherboard: Gigabyte B550M DS3H
RAM: 16GB (2x8GB) 3600MHz Corsair Vengeance
Storage: Samsung SSD + 1 HDD
PSU: Corsair CX750 (Green Label, ~4+ years old)

What I’ve tried so far:

Fresh Windows Install
DDU'd twice (After reinstall)
XMP on and off
Cleaning physical components
Windows power plans (balanced, high performance, ultra performance)
Underclocking GPU in MSI afterburner (-30)
Changing TDR Delay value
Tried Furmark, AIDA and OCCT, crashes don't occur when stressing. However it did happen once after I did the OCCT power test.

Event Viewer shows Kernel 41 but I’ve also been getting a TDR Error 116 (not in event viewer but in the minidumps), VIDEO_ENGINE_TIMEOUT_DETECTED (141) in watchdog files and in Blue Screen View it says caused by dxgkrnl.sys by address dxgkrnl.sys+1815ad and at crash address ntoskrnl.exe+4b8460. Observing my voltages when idle and under load (except the time of the crash), they all seem fine and stable.

Most recent dmp files: https://www.mediafire.com/file/vk18k4wwbfpior1/dmp_files.7z/file

I can't pin down what exactly could be causing this and its driving me crazy. Any help or advice would be greatly appreciated, thank you!

 

[Aeacus]

PSU: Corsair CX750 (Green Label, ~4+ years old)

Low quality PSU. Most likely reason behind your issues.

Random reboots or shutdowns are mostly caused by 2 issues:
1. CPU/GPU overheats and to prevent any damage, system shuts down.
2. PSU fails to deliver enough power to the GPU or fails to keep smooth enough voltage for PC's operation.

I don't think temps would be an issue since you don't have that high-end of a system. Moreover, the PSU you have, is poor one. Pointing towards PSU issue.

So, new, good quality PSU is in order.

Good PSUs to go for, are: Seasonic Focus/Vertex/PRIME, Corsair RMx/RMi/HXi/AXi, Super Flower Leadex Gold/Platinum/Titanium.
Or if you want the latest ATX 3.0/3.1 PSU, then: https://hwbusters.com/best_picks/best-atxv3-pcie5-ready-psus-picks-hardware-busters/2/

650W unit does just fine.

(My 3x PCs are also powered by Seasonic. I have 2x PRIME TX-650 units and one Focus PX-550 unit. Full specs with pics in my sig.)

 

[--SID--]

PSU: Corsair CX750 (Green Label, ~4+ years old)

4 years old? My *ss. Non modular green label CX750 is EOL since 2015. So it's at least about 10 years old. You definitely have to replace it. Take a look at these charts and pick one from the top of the wattage you need and is available in your region for a reasonable price. https://hwbusters.com/best_picks/best-atxv3-pcie5-ready-psus-picks-hardware-busters/

 

[Zerk2012]

Was this running stable after the upgrade?

 

[DaleH]

Low quality PSU. Most likely reason behind your issues.

Random reboots or shutdowns are mostly caused by 2 issues:
1. CPU/GPU overheats and to prevent any damage, system shuts down.
2. PSU fails to deliver enough power to the GPU or fails to keep smooth enough voltage for PC's operation.

I don't think temps would be an issue since you don't have that high-end of a system. Moreover, the PSU you have, is poor one. Pointing towards PSU issue.

So, new, good quality PSU is in order.

Good PSUs to go for, are: Seasonic Focus/Vertex/PRIME, Corsair RMx/RMi/HXi/AXi, Super Flower Leadex Gold/Platinum/Titanium.
Or if you want the latest ATX 3.0/3.1 PSU, then: https://hwbusters.com/best_picks/best-atxv3-pcie5-ready-psus-picks-hardware-busters/2/

650W unit does just fine.

(My 3x PCs are also powered by Seasonic. I have 2x PRIME TX-650 units and one Focus PX-550 unit. Full specs with pics in my sig.)

I'm thinking this is good advice. The problems appeared after replacing the CPU. I suspect this CPU requires more power than the previous one.

 

[Aeacus]

The problems appeared after replacing the CPU. I suspect this CPU requires more power than the previous one.

R5 1600X is 95W CPU, while R5 5600X is 65W CPU. So, CPU wise, the load actually dropped.

But what the main culprit usually is, is the far higher power draw of the GPU, especially when you start gaming.
Most PSUs can keep the system running on idle. But once any meaningful load is put on the PSU (e.g gaming), poor PSUs fail to provide the power. Thus, system either reboots or shuts down.

Only fix: new, good quality PSU.

Since PSU powers everything, it is the most important component inside the PC.

Hence why NEVER cheap out on PSU! Also, never buy used PSU either.

 

[kyzra]

Was this running stable after the upgrade?

Yeah it was, until one morning these crashes started happening.

 

[kyzra]

R5 1600X is 95W CPU, while R5 5600X is 65W CPU. So, CPU wise, the load actually dropped.

But what the main culprit usually is, is the far higher power draw of the GPU, especially when you start gaming.
Most PSUs can keep the system running on idle. But once any meaningful load is put on the PSU (e.g gaming), poor PSUs fail to provide the power. Thus, system either reboots or shuts down.

Only fix: new, good quality PSU.

Since PSU powers everything, it is the most important component inside the PC.

Hence why NEVER cheap out on PSU! Also, never buy used PSU either.

It’s odd though, I got the GPU in 2023 I believe, then the CPU in 2024. Never had these sort of problems until recently. Could it be that the PSU just gradually degraded overtime?

In any case, will look into upgrading my PSU, thanks a lot its greatly appreciated!

 

[Aeacus]

Could it be that the PSU just gradually degraded overtime?

Very much so, since the PSU you have, is very old. PSU platform initially launched in 2013. So, your PSU is up to 12 years old now.

And when it was brand new, it wasn't good PSU to begin with. It surviving this long is a miracle.