Question Computer freezes during gaming and I can't find a solution ?

[ThatGuy321]

Hey all.

Just moved house, and about 2 days after moving these issues have appeared.
The computer will completely freeze after playing games for about 10-15 minutes, no BSOD. Will either freeze on the 1 frame in-game, or screen will go black and keyboard and mouse will disconnect (both are RGB, so you can tell they're disconnected)

Games tested are:
Baldurs Gate 3
Sims 3
Overwatch 2
Pathfinder: Wrath of the Righteous

Specs are:
MOBO: MSI B550M Pro VDH-WiFi
CPU: AMD Ryzen 5 5600X (Using stock Wraith cooler)
GPU: Gigabyte Radeon RX 6600
RAM: 2 x XLR8 8GB 3200MHz (16GB total, taken from another build, around 3 years old)
Storage: 2 x Kingston SSDs (256GB and 1TB), 1 x Seagate Barracuda (2TB)
PSU: Thermaltake Toughpower GF1 650W

I tried to run OCCT on another monitor while playing BG3 to find the problem, where CPU seemed to be running around 80-90 degrees Celcius before the crash. GPU fans also seem to stop spinning while everything else keeps going after crash, but I don't know if that's relevant either.

Things I have tried:

• Both updated and downgraded GPU drivers to no avail
• Run memory tests for RAM
• Run disk checks and DISM checks for storage

I am a bit hesitant to reseat any components since the GPU has given us trouble in the past with reseating and disconnecting.

Any help is appreciated.
Cheers

 

[Lutfij]

MOBO: MSI B550M Pro VDH-WiFi
What BIOS version are you on for your motherboard?

Both updated and downgraded GPU drivers to no avail
I would advise on using DDU to remove all GPU drivers(intel, Nvidia and AMD)in Safe Mode, then manually install the latest driver sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

Run memory tests for RAM
Using memtest, for 10 passes?

PSU: Thermaltake Toughpower GF1 650W
How old is the PSU in your build?

where CPU seemed to be running around 80-90 degrees Celcius before the crash.
Try and aim a fan at the VRM area of the motherboard and see if it helps. Speaking of temps, you forgot to mention the make and model of your case. On top of that, if your case innards have dirt/debris, might want to clean them out and even reapply thremalpaste to your cooler and see if that helps.

On a side note, after moving to your new abode, did you reseat the GPU in your build?

 

[ThatGuy321]

MOBO: MSI B550M Pro VDH-WiFi
What BIOS version are you on for your motherboard?

Both updated and downgraded GPU drivers to no avail
I would advise on using DDU to remove all GPU drivers(intel, Nvidia and AMD)in Safe Mode, then manually install the latest driver sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

Run memory tests for RAM
Using memtest, for 10 passes?

PSU: Thermaltake Toughpower GF1 650W
How old is the PSU in your build?

where CPU seemed to be running around 80-90 degrees Celcius before the crash.
Try and aim a fan at the VRM area of the motherboard and see if it helps. Speaking of temps, you forgot to mention the make and model of your case. On top of that, if your case innards have dirt/debris, might want to clean them out and even reapply thremalpaste to your cooler and see if that helps.

On a side note, after moving to your new abode, did you reseat the GPU in your build?

Thanks for the reply.

MOBO BIOS was 7C95v2G2, so it's now been updated to 7C95v2L (making sure not to use a beta version this time)

Tested in a few games again (BG3 and a few games of Overwatch) and the temps seem to be sitting at a stable 80 degrees Celcius on both games and isn't crashing, so that seems to be the current fix. Definitely going to be looking into getting a better CPU cooler to improve thermals more.

The answers to your other questions are:
-DDU was used for the drivers
- Memory checks were done with memtest and the inbuilt one in Windows
-The power supply is only a year and a half old, and has a gold plus rating
- Case is a SilverStone Fara R1 PRO V2, with all fan slots filled, used this in builds before and has been great. Was cleaned out before moving, so there isn't any dirt in the system.
- The PC was transported without being taken apart, so the GPU was not reseated.

Thanks for your help!