Computer Randomly Bluescreens When Using Adobe Premiere Pro Or Adobe After Effects

[ConorDuey2000]

Hey. Recently, whenever I'm using Adobe Premiere Pro or Adobe After Effects, at completely random, my computer bluescreens. It's usually a PAGE_FAULT_IN_NONPAGED_AREA bluescreen and when I debug it in WinDbg, it just tells me that the process name is "System" so I have no idea what's causing these bluescreens. All that I know is that they only occur when I'm using either Adobe Premiere Pro or Adobe After Effects. I think that this might be because of some Nvidia drivers that I recently installed, but I'm not sure. Can you please help me get these bluescreens to stop occurring?

My motherboard is an Asus TUF Gaming X570-Plus (Wi-Fi).
My graphics card is an Nvidia GeForce RTX 2060.
My processor is an AMD Ryzen 7 3800X 8-Core.
I have 16 GB of RAM.

Here are the latest minidumps on my computer.

 

[DelenaСhelsiecain]

It's quite possible the Nvidia drivers you recently installed might be the culprit, especially if the problem started occurring after the installation.

Here's what you can do:

1. Try rolling back your Nvidia drivers to a previous version that was stable. You can do this via the Nvidia control panel or device manager.
2. Make sure your Adobe software is up-to-date. Sometimes, conflicts can arise between newer drivers and older software versions.
3. If none of the above works, you might want to run a memory test. PAGE_FAULT_IN_NONPAGED_AREA errors can sometimes be related to faulty RAM.

Don't forget to backup all your important data regularly, especially while you're dealing with bluescreens.

 

[ConorDuey2000]

It's quite possible the Nvidia drivers you recently installed might be the culprit, especially if the problem started occurring after the installation.

Here's what you can do:

1. Try rolling back your Nvidia drivers to a previous version that was stable. You can do this via the Nvidia control panel or device manager.
2. Make sure your Adobe software is up-to-date. Sometimes, conflicts can arise between newer drivers and older software versions.
3. If none of the above works, you might want to run a memory test. PAGE_FAULT_IN_NONPAGED_AREA errors can sometimes be related to faulty RAM.

Don't forget to backup all your important data regularly, especially while you're dealing with bluescreens.

I can try updating my Adobe software to see if the bluescreens go away or not. That's so they can catch up with my new drivers. Also, I should run a memory test once I have the time and the money for new RAM.

 

[DelenaСhelsiecain]

Sounds like a plan! It's definitely a good idea to keep your software updated, so starting with Adobe updates is a smart move. Also, running a memory test is a good diagnostic step. Don't worry, you don't need to buy new RAM to run the test. Windows has a built-in memory diagnostic tool that you can use, and there are also free tools available online like MemTest86.

If the issue persists after these steps, you may want to consider doing a clean install of your Nvidia drivers. Sometimes, driver files can become corrupted or conflict with other files, and a fresh install can often help.

Remember, it's always a good idea to keep backups of your work, especially when dealing with system instability.

 

[ConorDuey2000]

UPDATE

I just got another bluescreen, today. This time, I didn't have any Adobe programs open and my computer was pretty much idling. Then, the random bluescreen happened which was an IRQL_NOT_LESS_OR_EQUAL bluescreen. Just like the other bluescreens that I got, the process name is "System" so I don't know the cause of the bluescreen.

Spoiler

Nice help, there, WinDbg.

Anyway, here is the minidump.

By the way, since these bluescreens are driving me crazy and I'm desperate to get them to stop, here is the kernel dump that was also generated from the bluescreen.

 

[DelenaСhelsiecain]

The new IRQL_NOT_LESS_OR_EQUAL bluescreen you mentioned might indicate issues with a device driver, your device's memory, or antivirus software.

Here are some steps you can take:

1. Make sure that all your drivers are up-to-date. You can check this by going to Settings > Update & Security > Windows Update > Check for updates on your computer. After checking for updates, make sure to restart your computer.
2. If you haven't already, run that memory diagnostic test. It'll help rule out any problems with your RAM.
3. Check your antivirus software. Sometimes, antivirus software can cause conflicts leading to bluescreens. If you recently installed or updated your antivirus software, try disabling it temporarily to see if the problem persists.
4. If the issue continues, you might want to consider doing a clean install of your Nvidia drivers as I mentioned before.

 

[ConorDuey2000]

The new IRQL_NOT_LESS_OR_EQUAL bluescreen you mentioned might indicate issues with a device driver, your device's memory, or antivirus software.

Here are some steps you can take:

1. Make sure that all your drivers are up-to-date. You can check this by going to Settings > Update & Security > Windows Update > Check for updates on your computer. After checking for updates, make sure to restart your computer.
2. If you haven't already, run that memory diagnostic test. It'll help rule out any problems with your RAM.
3. Check your antivirus software. Sometimes, antivirus software can cause conflicts leading to bluescreens. If you recently installed or updated your antivirus software, try disabling it temporarily to see if the problem persists.
4. If the issue continues, you might want to consider doing a clean install of your Nvidia drivers as I mentioned before.

I checked for updates using Windows update and it said that everything was up to date. I also don't have any antivirus programs installed on my computer. I'm thinking of doing a clean install of my Nvidia drivers if the problem persists.

 

[ConorDuey2000]

I got another bluescreen while using Premiere Pro. It was a PAGE_FAULT_IN_NONPAGED_AREA bluescreen and once again, WinDbg told me that the process name was "System". I think that this is very unhelpful of WinDbg and if I keep on getting these bluescreens, I'm gonna have to buy a new computer. Maybe you can analyze this minidump and this kernel dump and find why I'm having these bluescreens.

 

[ConorDuey2000]

I'm bumping this thread to state that I still have these bluescreens. Here is one from three days ago and here is one from today. After the bluescreen that happened, today, I updated my Nvidia drivers. Hopefully, that gets those bluescreens to stop.