Computer rebooting upon exiting any game

[NextLevelNick]

Shortly after exiting any game (not always the same amount of time, but it's always shortly after), my screen goes black and my computer reboots. If it gets to the log in screen and I don't type in my password before some short amount of time passes, my computer restarts again. *Once I log in, there is an error code that says something about Windows recovering from a shutdown and I believe it says something about a Blue Screen (I will be taking screen shots of it next time it happens).*

I've been having an issue ever since I installed my new *GPU (MSI GTX 970)*. Roughly a week before that, I installed a new motherboard (MSI Z97 Gaming 5) and CPU (i5-4690k) and was running on my GTX 550ti fine. After experiencing my issue, I bought a new SSD and reinstalled windows on it, so I'm pretty confident it's not the SSD. I've eliminated any installation errors for the CPU or the GPU because I installed the CPU VERY carefully and I've resated my GPU twice now, ensuring I did it properly both times.

I've run a P95 test and it did get a rounding error on 2 out of 4 workers and Memtest appeared clean as well. Some forum posts online point towards making some voltage changes to address the rounding issue in P95, but it's all very complicated and I don't want to void my motherboard's warranty because I don't know what I'm doing, should that be the issue. On top of that, I don't even know if that will fix the problem.

Other potential culprits of this COULD be the RAM (It's a good stick from Corsair and it's never had any issues before, but memtest might've missed something) or *the GPU (since the problem started after installing it, maybe I didn't clean the drivers properly or it's just malfunctioning)*. Can anyone help me out here?

I'm still within warranty from both Newegg and MSI for an RMA on either my motherboard or GPU, so I'd like to solve this ASAP.

Edits are marked above between *'s

 

[badboyrog2]

you should have a software or driver problem...
can you identify a program running like a hell at the back?
can you reinstall the driver by cleanly remove the old one?
do you have somes update on windows?
your lan driver is update?
your computer is on performance mode or economical mode?

 

[NextLevelNick]

you should have a software or driver problem...
can you identify a program running like a hell at the back?
can you reinstall the driver by cleanly remove the old one?
do you have somes update on windows?
your lan driver is update?
your computer is on performance mode or economical mode?

It's all new. Clean Windows install.

1. There are no intensive programs running in the back.
2. I removed every driver from my old harddrive (basically). The new SSD is a clean install. Completely fresh.
3. My windows is updated to the latest version.
4. My LAN driver is completely updated.
5. My computer is on High Performance mode.

Note: I just exited a game and it hasn't happened yet (I reseated my RAM today), so I'll keep it posted.

Also, my temperatures are all fine.

 

[badboyrog2]

which browser you use ? explorer/firefox/chrome?
have you a program like msi afterburner ( example )??

 

[NextLevelNick]

Apparently reseating the RAM did the trick. Not sure why, but it hasn't crashed after exiting my game an hour ago. I will keep this thread updated over the next week and, if all goes well, I will update it as solved.

Keep the solutions coming! I want to be prepared in the event that that wasn't the solution.

 

[NextLevelNick]

It happened again! I think it may be my motherboard.

Something worth noting: when logging back on to Windows after a reboot, it does say that the crash was a result of a BSoD and it gives me some error codes and stuff. Would it be helpful to post those?

 

[badboyrog2]

you did not answer my last question....
put the bsod code please

 

[NextLevelNick]

1. I'm using Chrome.

2. I have not installed Afterburner or anything like it.

When I get it to replicate again, I'll screen cap the error

 

[badboyrog2]

`` I'm using Chrome.``
thats the problem! use regular firefox or internet explorer instead , let me know

 

[NextLevelNick]

I've thrown some edits into the OP that anyone following this should look at.

 

[NextLevelNick]

`` I'm using Chrome.``
thats the problem! use regular firefox or internet explorer instead , let me know

Nothing changed. I've been using the same browser for years. The issue also happens when I don't have Chrome open as well. I highly doubt it's my browser.

Forgot to mention something. Last night, I uninstalled my drivers (wiped clean with DDU) and reinstalled them. I ran a stress test on my GPU, but I can't remember if the PC shut down after stopping it (it had done it before so I wanted to test it). I want to say it did not, but I'm going to test it again today while I'm at class.

I've been working on projects today, but tonight I'm going to completely wipe my drivers again and try running my old GTX 550ti while gaming and see what happens. If the computer still crashes after exiting, I can eliminate the GPU as the issue and move towards either a hardware issue with my motherboard or some software issue. If it does not crash, then I have a faulty GPU.

I'm gonna run memtest again tonight when I go to bed just as a precaution.

Either way, I'll be sure to snag a screenshot of that error code if it pops up.

 

[badboyrog2]

``Nothing changed. I've been using the same browser for years. The issue also happens when I don't have Chrome open as well. I highly doubt it's my browser.``

you do not need to use chrome..the game itself use it without your consentement

the think to do is change the defaut browser to firefox or internet and give a try..

i do not tkink is useful to replace the gpu for the older one ...because its not a hardware problem , but a software problem or bad setting on game itself

about the ``memtest`` i do not beleive in that shit program

 

[NextLevelNick]

``Nothing changed. I've been using the same browser for years. The issue also happens when I don't have Chrome open as well. I highly doubt it's my browser.``

you do not need to use chrome..the game itself use it without your consentement

the think to do is change the defaut browser to firefox or internet and give a try..

i do not tkink is useful to replace the gpu for the older one ...because its not a hardware problem , but a software problem or bad setting on game itself

about the ``memtest`` i do not beleive in that shit program

1. My default browser is Internet Explorer on my new harddrive, but I use Chrome for other things. I just don't feel like reinstalling Chrome onto my new SSD.

2. It happens after any game, not just one game in particular. I'm totally willing to accept it's a software problem, but all of the solutions regarding software causing this I have tried.

3. I've heard nothing bad about memtest, but I also tried using other RAM stress tests and nothing appeared either.

 

[synphul]

Memtest is a good program. Using chrome wouldn't cause the issue. I've never heard of chrome causing odd shutdowns/reboots and firefox not. If it did, it would initiate the problem the minute you opened chrome. If chrome or any browser were causing an issue like this, it would be due to exposure of another software problem or resource conflict - not the browser itself.

You mentioned you're running in performance mode (which I believe disables low power/sleep states). Try going into your bios and looking to see if sleep states are enabled or disabled. Try disabling them if they're enabled.

What psu do you have? There may be a chance that it's not handling the newer graphics card (which pulls a bit more power under load than your old one).

A posting of the bsod error code would be helpful when possible since it will indicate what caused the unexpected shutdown.

 

[NextLevelNick]

Memtest is a good program. Using chrome wouldn't cause the issue. I've never heard of chrome causing odd shutdowns/reboots and firefox not. If it did, it would initiate the problem the minute you opened chrome. If chrome or any browser were causing an issue like this, it would be due to exposure of another software problem or resource conflict - not the browser itself.

You mentioned you're running in performance mode (which I believe disables low power/sleep states). Try going into your bios and looking to see if sleep states are enabled or disabled. Try disabling them if they're enabled.

What psu do you have? There may be a chance that it's not handling the newer graphics card (which pulls a bit more power under load than your old one).

A posting of the bsod error code would be helpful when possible since it will indicate what caused the unexpected shutdown.

I'm going to check that bios setting ASAP. Thanks for the advice.

As for the PSU, its the Seasonic M12II 620W PSU. There should be no issue in terms of wattage, although after inspection I realized I had a 6 pin adapter attached to 2 motex plugs which was then connected to a 6 pin to 8 pin adapter. I was using that to power my GPU along with a separate 6 pin directly from the PSU. I've now made it so both my 6 pin and 8 pin connectors are coming straight to the GPU from the PSU just to make sure there was no issues with wattage/amps/voltage.

As soon as that BSoD code appears again, I will post it. Been swamped with school this week so I can't test it, but I will ASAP.

 

[synphul]

Sounds good. Glad you swapped out that run of adapters and splitters for direct connections, that will ensure a more reliable power source to your gpu.

 

[NextLevelNick]

I did not mean to select that as the best answer! If anyone comes here, I have yet to solve this for sure. I'm about to run a game now and when I exit it later I will update this thread with the results. Hopefully that adapter chain was the issue.

 

[NextLevelNick]

So the problem did not go away. Upon exiting a game, my computer blue screened a few minutes later (hey it lasted a few days, right?). Of note: during the course of playing the game I downloaded and installed Teamspeak (a VOIP program) and game crashed upon exiting.

A new symptom also presented: despite logging back into my computer it still crashed. Before, as long as I got my password in and logged in within some amount of time, the computer would not replicate the crash.

The crashing is somewhat normal. It happens on my girlfriends laptop and it has happened to me before as well. As for installing the VOIP, that's something I've never done before, but I wasn't installing/updating programs during the previous crashes, so that can't be it.

I finally managed to see the blue screen. Here is the error it provided upon turning the computer back on:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8008D12010
BCP2: FFFFF8800FB4F828
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
G:\Windows\Minidump\120414-9703-01.dmp
G:\Users\Nick Lara\AppData\Local\Temp\WER-15724-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
G:\Windows\system32\en-US\erofflps.txt

If you need any other information, let me know please.

 

[badboyrog2]

did you tried to remove one memory and run with only one? reseating the memory?
did you remove completely the gpu driver and see if it work without driver
did you overclocked someting like gpu or cpu?
it can be a gpu card defect too!

 

[NextLevelNick]

1. I did not try running with only one RAM stick. I did reseat the memory and the issue stopped for a a day, but started again (same as what happened a couple of days ago with switching around my PSU cables).

2. I have wiped the driver and reinstalled it now twice and nothing has been fixed.

3. Nothing is overclocked.

4. Yep! I acknowledge that it could be, so I'm sending my GPU and motherboard in for an RMA. Since I can't really tell if it's a motherboard or GPU problem, I'm just RMAing both.