- Jun 11, 2025
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Hello,
I put together a brand new computer for the first time last year, and ever since I got this computer, around one in every four times I turn on the computer, and every time i wake it up from sleep mode, the keyboard and mouse intermittently disconnect and reconnect, before eventually bluescreening. rebooting the computer sometimes fixes the issue, though sometimes not. I read online that turning off the computer and touching JBAT1 would fix it and it does, but only momentarily before the issue eventually returns. I have the dump files and have had them analyzed by whocrashed and it states.
In the past I have also had SYSTEM_THREAD_EVENT_NOT_HANDLED, among others
Looking at the temperature of my computer and considering this happens when I turn it on, not even necessarily when it is in use, I think it is likely a hardware issue, but I am not knowledgeable enough on it to figure out what it is. I have updated all my drivers to the best of my knowledge. Any help would be greatly appreciated as I am tired of having to deal with it.
Looking at some other logs before some of the bluescreens occur, here is the info pasted:
RZ616 Wi-Fi 6E 160MHz : Has determined that the network adapter is not functioning properly.
Miniport RZ616 Wi-Fi 6E 160MHz, {7a948e70-290d-433d-bdcb-2dcd2c0f1d31}, had event Fatal error: The miniport has detected an internal error.
I suspect it may be an issue with the motherboard, but I am not sure whether it is something fixable, or whether I will have to try and send it to get fixed even though I bought it brand new with these issues. My motherboard is the PRO b650-S WIFI, my GPU is AMD Ryzen 5 8500G and my installed RAM is 32GB.
I am happy to provide any crash files that could give clues to what the source of this is and how to fix, Thanks so much in advance!
I put together a brand new computer for the first time last year, and ever since I got this computer, around one in every four times I turn on the computer, and every time i wake it up from sleep mode, the keyboard and mouse intermittently disconnect and reconnect, before eventually bluescreening. rebooting the computer sometimes fixes the issue, though sometimes not. I read online that turning off the computer and touching JBAT1 would fix it and it does, but only momentarily before the issue eventually returns. I have the dump files and have had them analyzed by whocrashed and it states.
| [FONT=Segoe UI,Arial]Bugcheck code: [/FONT] | [FONT=Segoe UI,Arial]0x133(0x0, 0x500, 0x500, 0xFFFFF806A01C33B0)[/FONT] |
| [FONT=Segoe UI,Arial]Bugcheck name:[/FONT] | [FONT=Segoe UI,Arial][FONT=Segoe UI,Arial]DPC_WATCHDOG_VIOLATION[/FONT][/FONT] |
| [FONT=Segoe UI,Arial]Bug check description:[/FONT] | [FONT=Segoe UI,Arial]The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue). [/FONT] |
In the past I have also had SYSTEM_THREAD_EVENT_NOT_HANDLED, among others
Looking at the temperature of my computer and considering this happens when I turn it on, not even necessarily when it is in use, I think it is likely a hardware issue, but I am not knowledgeable enough on it to figure out what it is. I have updated all my drivers to the best of my knowledge. Any help would be greatly appreciated as I am tired of having to deal with it.
Looking at some other logs before some of the bluescreens occur, here is the info pasted:
RZ616 Wi-Fi 6E 160MHz : Has determined that the network adapter is not functioning properly.
Miniport RZ616 Wi-Fi 6E 160MHz, {7a948e70-290d-433d-bdcb-2dcd2c0f1d31}, had event Fatal error: The miniport has detected an internal error.
I suspect it may be an issue with the motherboard, but I am not sure whether it is something fixable, or whether I will have to try and send it to get fixed even though I bought it brand new with these issues. My motherboard is the PRO b650-S WIFI, my GPU is AMD Ryzen 5 8500G and my installed RAM is 32GB.
I am happy to provide any crash files that could give clues to what the source of this is and how to fix, Thanks so much in advance!
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