If you click through to the study, the actual first bullet point is, "Users in most of the cities we analyzed should be experiencing normal network conditions, suggesting that ISP’s (and their networks) are holding up to the shifting demand." But the Tom's headline is, "Connection Congestion: Broadband Speeds Suffering, Some Cities Down 40 Percent or More?" Great reporting, there.
And labeling the ISPs hardest hit by pandemic-related surges as "offenders?" Are hospitals running out of beds also "offenders?" This article is disgusting, and the author should be ashamed.