Question Connection is very unstable while downloading or streaming

[cecenomad]

3 days ago I got a new ISP and I bought a used 5G router for it because my old 4G one had 3-8mbps upload with this new ISP and the 5G router reaches around 150-200mbps download speed. The problem is not the speed, it's the fact that while I for example live stream or download something my ping goes crazy which makes me unable to stream since I keep getting kicked from Dayz servers for having to high ping. I was thinking of buying a new router to check if it has the same problems and return it later. But decided to try ping plotter first, the problem is that I don't really know how to read the graph(not sure if the numbers mean in or out, I also think that the packet loss on the first IP is a bug because when I use cmd to ping or tracert there is no loss)
I would really appreciate any help as fast as possible because I have 11 days left to cancel the contract without any consequences.

Here are some screenshots I took of pingplotter during different scenarios:

https://imgur.com/bLgKHWa

View: https://imgur.com/bLgKHWa


Thanks in advance.

 

[bill001g]

It is messy to try to measure latency issues while you run other applications. You are better off using multiple simple cmd windows running ping commands. Things like pingplotter put quite a bit of traffic on the connection which can itself affect the results.

Your plots show massive spikes in the ping. They are not real common since your average it not real high but it does not take many to disrupt online games.

In general this is why it is recommended you never play online games that care about latency on any kind of wireless connection.

Now this will happen even if you have a gigabit fiber and let steam download at maximum rate while you try to play the game. When the download is using all the bandwidth the game data must wait for a chance to be transferred.

Something is getting overloaded. When you stream you might overload the upload rate since it tends to be much smaller.

With mobile broadband in the mix it gets much more complex. It is not just your traffic it is also all the other people on the same cell tower which can change from moment to moment as cars drive by. Also like many wireless connection the more data you transfer the more likely it is that you get errors and need data retransmitted. This retransmission can take time and will cause delays..ie ping spikes.

Not sure what to recommend. You need to try to get as much signal as possible on the router. Try to place it in a window on the side of the house near the cell tower.

Your traces clearly show the problem is outside your house and you are extremely limited in what you can do.

 

[cecenomad]

It is messy to try to measure latency issues while you run other applications. You are better off using multiple simple cmd windows running ping commands. Things like pingplotter put quite a bit of traffic on the connection which can itself affect the results.

Your plots show massive spikes in the ping. They are not real common since your average it not real high but it does not take many to disrupt online games.

In general this is why it is recommended you never play online games that care about latency on any kind of wireless connection.

Now this will happen even if you have a gigabit fiber and let steam download at maximum rate while you try to play the game. When the download is using all the bandwidth the game data must wait for a chance to be transferred.

Something is getting overloaded. When you stream you might overload the upload rate since it tends to be much smaller.

With mobile broadband in the mix it gets much more complex. It is not just your traffic it is also all the other people on the same cell tower which can change from moment to moment as cars drive by. Also like many wireless connection the more data you transfer the more likely it is that you get errors and need data retransmitted. This retransmission can take time and will cause delays..ie ping spikes.

Not sure what to recommend. You need to try to get as much signal as possible on the router. Try to place it in a window on the side of the house near the cell tower.

Your traces clearly show the problem is outside your house and you are extremely limited in what you can do.

Thank you for the reply, just to clear some things up, my upload is about 25-35mbps and I stream in 6mbps which is far from overloading as far as I know, the old ISP which I badly wanted to replace for this one because it has never infrastructure being 4G+ because I'm not taking advantage of 5G since it turned out I'm not in range. My old ISP used to have outages every month or so that lasted a couple of days, when I livestreamed I never had the problems of getting disconnected from games or having ping issues but the ISP would every maybe 30 minutes but it was pretty random when it happened, just drop my livestream to 0kbps for like half a minute or so and then coming back online while nothing else got interrupted like voice calls, gaming or anything that required a constant connection, those were the reasons I wanted to swap the ISP as soon as my contract expires and now I have these problems... and I was also connected via lan as always while doing these tests.

 

[cecenomad]

Thank you for the reply, just to clear some things up, my upload is about 25-35mbps and I stream in 6mbps which is far from overloading as far as I know, the old ISP which I badly wanted to replace for this one because it has never infrastructure being 4G+ because I'm not taking advantage of 5G since it turned out I'm not in range. My old ISP used to have outages every month or so that lasted a couple of days, when I livestreamed I never had the problems of getting disconnected from games or having ping issues but the ISP would every maybe 30 minutes but it was pretty random when it happened, just drop my livestream to 0kbps for like half a minute or so and then coming back online while nothing else got interrupted like voice calls, gaming or anything that required a constant connection, those were the reasons I wanted to swap the ISP as soon as my contract expires and now I have these problems... and I was also connected via lan as always while doing these tests.

I also forgot to mention the router is in a window

 

[bill001g]

Connection via a lan cable just eliminates 1 source of issues. If you were to use wifi and mobile broadband you not have 2 radio signals to deal with. At least with wifi it is fully in your control, the mobile broadband you are at the mercy of the ISP.

More bandwidth does not always make things better. It really only helps with download of large files. Games don't matter since they use 1mbps or less. As long as you had enough upload bandwidth to stream your old provider might have been better.

Does your current contract let you cancel it since you just started. Most let you get out of the contract if it does not function well for you.

 

[cecenomad]

Connection via a lan cable just eliminates 1 source of issues. If you were to use wifi and mobile broadband you not have 2 radio signals to deal with. At least with wifi it is fully in your control, the mobile broadband you are at the mercy of the ISP.

More bandwidth does not always make things better. It really only helps with download of large files. Games don't matter since they use 1mbps or less. As long as you had enough upload bandwidth to stream your old provider might have been better.

Does your current contract let you cancel it since you just started. Most let you get out of the contract if it does not function well for you.

Yes I have 2 weeks, I will try to do some more test and then figure it out. Thank you very much for the help kind sir.