Question D and F drives have disappeared completely

Feb 2, 2024
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Hey, I have a PC built in 2015ish that was top of line at the time. I inherited it a couple years later, and it's worked for my needs so I never bothered to update it.

I booted it up this morning and everything seemed normal. It was on for a couple of hours before I started playing Warframe, but as I was playing I noticed the PC was making a funny noise, like a high pitched whirl. I decided to check it it as soon as I got out of the mission I was in, but 10 minutes later the game crashed. Out of curiosity I tried to re-open it but it asked where I wanted to install the game. Whhhuuuu?? Long story short, after that I discovered my E and F drives have disappeared.

Rebooting didn't fix it. I opened up Disk Management and all it shows is C drive, status Healthy, at 476 gb (sounds about right, no extra space there). No other drives show up, not even letter-less ones. Same goes if I use cmd to use Disk Part. I ran a scan with Malwarebytes and came back clean. I haven't downloaded anything or made any changes, no updates outside of Warframe updating several days ago.

As this point I'm at a loss. I've tried googling but everything that comes back sounds like it was written by AI and is trying to push their software, which makes it seem super sketch. I've seen several hard drive testing / recovery programs but idk which to use. Is TestDisk a good one? I'm using Win 7 if that matters.

I really REALLY need to recovered what was on the drives. Not only important information, but videos related to work and most importantly, precious photos and videos from before my father passed and of my kids.
 

NorbertPlays

Proper
Jul 31, 2023
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How do I check that?
When the PC is booting it should briefly pop up a message saying something like "PRESS F11 FOR SETUP" - hit that key in the first few seconds after powering up and it'll take you to the BIOS menu, and somewhere in there it should list what drives it detects. Where it is in there depends on your motherboard, so more information would be helpful. (If no message pops up telling you what key it is the most common ones are F2, F10, F11, F12, HOME, and DEL - it varies from system to system, but again, knowing more about your hardware would be useful!)

Like the other commenter says, sadly the noises make it likely there's been a catastrophic failure. If Windows doesn't know it's there then TestDisk or similar aren't going to be any help, but if your BIOS can see it there may be alternative options. However, I would probably recommend not trying it yourself even if the hardware can be detected - if it's suffered a mechanical failure then trying to read it may just do more damage and your best bet is likely going to be a specialist recovery service; it won't be cheap, but it may well be your only option.