Hello, I have been struggling with this issue for some time now:
When playing the game after a few minutes or hours the screen will eventualy freeze, while the audio continues to play in the background. Upon investigating the crash log it says: d3d11.dll caused an Access Violation (0xc0000005) in module d3d11.dll at 0033:2e6f98a0. I have uninstalled my NVIDIA drivers with DDU and installed the latest version, as well as versions from 2020, 2019, 2018... but it made no difference. I have checked dxdiag (Paste.ee - DxDiag ) and my directx is up to date. I have also installed the latest version of VC_redist and NET Framework. CrystalDiskInfo shows no health problems. GpuMemTest also shows no errors with my GPU. Memtest86 passed my RAM sticks. sfc /scannow also detects no errors.
I have tried the usual suspects for Genshin online (windows 8 compatibility, fullscreen optimizations, verifying game files, uninstalling/reinstalling, changing game resolution, etc.)
The minimum requirements for the game are: CPU: Intel Core i5. Storage: 30GB. GPU: Nvidia GeForce 1030. RAM: 8GB. Direct X: Version 11.
Here are my specs: Asrock A320M Pro4 R2.0 Performance Results - UserBenchmark . I feel I should be able to run the game without problems.
Here are the two logs I have been able to find: error.log - Pastebin.com and Paste.ee - output_log .
Thank you in advance.
When playing the game after a few minutes or hours the screen will eventualy freeze, while the audio continues to play in the background. Upon investigating the crash log it says: d3d11.dll caused an Access Violation (0xc0000005) in module d3d11.dll at 0033:2e6f98a0. I have uninstalled my NVIDIA drivers with DDU and installed the latest version, as well as versions from 2020, 2019, 2018... but it made no difference. I have checked dxdiag (Paste.ee - DxDiag ) and my directx is up to date. I have also installed the latest version of VC_redist and NET Framework. CrystalDiskInfo shows no health problems. GpuMemTest also shows no errors with my GPU. Memtest86 passed my RAM sticks. sfc /scannow also detects no errors.
I have tried the usual suspects for Genshin online (windows 8 compatibility, fullscreen optimizations, verifying game files, uninstalling/reinstalling, changing game resolution, etc.)
The minimum requirements for the game are: CPU: Intel Core i5. Storage: 30GB. GPU: Nvidia GeForce 1030. RAM: 8GB. Direct X: Version 11.
Here are my specs: Asrock A320M Pro4 R2.0 Performance Results - UserBenchmark . I feel I should be able to run the game without problems.
Here are the two logs I have been able to find: error.log - Pastebin.com and Paste.ee - output_log .
Thank you in advance.
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