Dell Employees Knew Its Computers Would Fail

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[citation][nom]Rageaholic[/nom]I'm no Dell lover by any stretch of the imagination, but shouldn't at least some of the blame lie with the company who actually manufactured the motherboards in the first place?I know a lot of these Dell machines use modified-Intel boards, and I've seen plenty of non-Dell built machines with blown capacitors. Intel 815, 845, 865, and 915-based boards all seem to share the same problem over time. I've yet to see any 945-based (or beyond) boards with failing capacitors, but time will tell I suppose.[/citation]
Blame the MB manufacturer or where it was manufactured, just look to China. Dell knew they were crappy and used them anyway. Class Action on Dell.
 
[citation][nom]apache_lives[/nom]heh iv fixed so many NEC Powermate systems with shoddy MSI motherboards with blown caps (solid caps! load of crap - all of them under the cpu cooler near the cpu socket) - CORE 2 DUO 7xxx SERIES MACHINES.Dont ever tell me MSI is a good brand. EVER.[/citation]
I prefer Gigabyte MOBOs.
 
yep, i've replaced hundreds of mobos in GX270 as well. Current GX products though perform far better. Let's not forget that most of them are still new machines though...
 
Taiwanese companies are known for crappy and cheap products. The only reason they are around is because people won't pay Japanese prices. ASUS, Gigabyte and to some extend MSI are good as they are premium brands but HTC and other cheapo brands should be avoided.
 
[citation][nom]Kahless01[/nom]someone did take dells place, acer is #2 now because dells quality went to hell. most motherboards in the world are built by the same companies: quanta, compal, wistron, inventec, . couple smaller companies, but a good % are made by those four. theyre just rebranded[/citation]

Opss somebody forgot our beloved Foxconn being #1 :)
 
I'm looking at an Optiplex GX620 right now with leaking capacitors. The motherboard is almost always the issue when we have a gX620 serviced here and I bet most of them have leaking capacitors.
 
I guess my father got lucky with his XPS that he got in 2005.

This is one of the funniest lines Ive heard in awhile: "The math department at the University of Texas reported to Dell that its machines were failing, and Dell told the school that the machines were overtaxed by all the difficult math calculations they were running. In actuality, the machines were built with bad capacitors that popped and leaked chemicals."
 
I got my vostro break down 3 times a year and requires motherboard replace. not one laptop but 2!

well a plus, after the foxxcon incident, i am no longer a dell supporter (at least for stuff made in china).
 
We have hundreds of GX270, 280 and 520s that we replaced motherboards in due to "leaking" capacitors. Many of the replacement motherboards were made with the same, sub-standard capacitors, and in turn failed as well. Early in the discovery phase of this issue, our Dell representative told us that Dell knew of the problem, and was actively mitigating it. He said that the capacitors a known bad component, in that they were of the wrong cpacity and rating for their intended use. We were directed to submit every service ticket with a note "***HAZARD*** Bulging and leaking capacitors on motherboard." Also, Dell advanced shipped several replacement motherboards for each model so we wouldn't have the shipping wait time everytime they failed. As you can imagine, we spent hundreds of man-hours resolving each failure. Shifting to a different vendor was not an option because they were all having the same issues. Luckily for us we had 3 to 5 year warranties on all machines so the only cost to us was a great deal of time. Dell was at least up front and honest that their was a problem, but in this day and age, how could this type of thing continue? Literally all local government, municipal entity and banking institution in our area had the same issue.
 
I worked for one of those education institutions and I replaced so many boards because of this. The best part is when I had power supplies die after I changed the boards and the dell tech said "oh the new boards are making the power supplies fail so we are going to send you new power supplies and new system boards” I said I just changed the boards and he said "but we aren’t sure if the power supply caused any new problems so we want you to replace both".
 
remind me that day when i talk with a businessman about the custom-build desktop pc i can build for them for their business , then he is so proud of him self and tell me the dell they r using was the best , reason was dell got R&D and support , what a businessman , no matter how much effort dell put on R&D , their board still a crap when compare to ASUS board , and only noob need stupid dell support that always ask u for the serial tag and ask u to try this and that on the phone , we power user can trouble shoot that problem all on our own ...
 
It's very easy to put 100% of the blame on Dell, but you can also remember that the consumers are the ones who didn't want to pay more than $299 bucks on a computer. While it's certainly not right to sell products with known defects, it's also not right for consumers to expect top-tier performance for a ridiculously low cost. You get what you pay for. If these people were too dumb to use the "if it looks too good to be true, it probably is" rule, then some blame has to be attributed to their short-sightedness.
 
Anyone that buys a Dell deserves to have their computer explode. They make such crappy products that I literally don't let them in my house, just on the off chance that they may transmit their bad mojo.
 
As some one who has worked in telephone tech support I can tell you, ALL companies know when they have a lemon. They tend to know before the customers do. All you have to do is have access to the numbers, if your a large company dealing with 200+ machines you may know almost as fast as Dell does if they have lemon, or maybe not. Sometimes there are good and bad batches of the same product, Again only Dell would know for sure...
 
I used to buy dell computers back in the early 2000. After getting bad service on the phone and service rep, I told myself that is it.
I am glad that dell is going down. Dell should give the money back to the people who purchase these lemons.
 
[citation][nom]konjiki7[/nom]Hp d530's [/citation]

D325's...

"Are the little batteries between the fan and the pink thingie rounded on top? Sometimes they bulge so much yucky stuff comes out."
 
[citation][nom]Rageaholic[/nom]I'm no Dell lover by any stretch of the imagination, but shouldn't at least some of the blame lie with the company who actually manufactured the motherboards in the first place?I know a lot of these Dell machines use modified-Intel boards, and I've seen plenty of non-Dell built machines with blown capacitors. Intel 815, 845, 865, and 915-based boards all seem to share the same problem over time. I've yet to see any 945-based (or beyond) boards with failing capacitors, but time will tell I suppose.[/citation]

Yes but no. If your company was stricken by bad supply, are you going to say it was your fault, even if the manufacturer messed up? No way. That will destroy your sales and reputation. Then again, why the hell would you sell a product you knew was broken to start with?

Not too smart.
 
Sad part is that Dell is proprietary so replacing the motherboard with an actual good one is completely outta the question. Dell is Apple's younger white-trash brother...
 
"Emphasize uncertainty"

-I love that; it's very telling. Obviously, it's not good for their consumers. OEM tech support has been a joke in my experience.
 
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