Archived from groups: alt.sys.pc-clone.dell (More info?)
Just thought I would relate the experience I had with Dell last week.
The hard drive in my Dell Gen 3 gave up the ghost last week and died
completely. I called Dell support and they had me do some dianostics
over the phone.
After completion of the diagnostics she said that the hard drive had
indeed failed and Dell would send out a technician to replace it with a
new one. The next day I received a call from the tech who had arrived
in town with the new drive and needed directions to my home.
He arrived shortly, replaced the drive and got me up and running in
about an hour.
The impressive part of this story is that the Dell technician had driven
165 miles one way from Duluth, MN, a total of 330 miles to replace the
drive.
I must say that I am really impressed with Dell Service in this matter.
Just thought I would relate the experience I had with Dell last week.
The hard drive in my Dell Gen 3 gave up the ghost last week and died
completely. I called Dell support and they had me do some dianostics
over the phone.
After completion of the diagnostics she said that the hard drive had
indeed failed and Dell would send out a technician to replace it with a
new one. The next day I received a call from the tech who had arrived
in town with the new drive and needed directions to my home.
He arrived shortly, replaced the drive and got me up and running in
about an hour.
The impressive part of this story is that the Dell technician had driven
165 miles one way from Duluth, MN, a total of 330 miles to replace the
drive.
I must say that I am really impressed with Dell Service in this matter.
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